True Food Kitchen - San Diego FV

Review summary

1. c

   cheryl

   San Diego

   38 reviews

   vip
   1.0

   38 reviews

   Dined on November 15, 2024

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 3

   I ordered the citrus orange glazed salmon salad and was given plain salmon with no glaze. They said they were out of the glaze. No one came to me in advance to let me know that they were out of the glaze so I could’ve changed my order. I was just expected to eat the plain salmon. I was charged full price. I asked the waiter for a discount since I did not get my full meal. She spoke with the manager and gave me a 10% discount, which is ridiculous. So disappointing because I have eaten at True Foods many times and have never been treated so dismissively. 
   

   True Food Kitchen - San Diego FVResponded on November 16, 2024

   We apologize for the inconvenience and disappointment caused by not receiving the citrus glaze with your salmon salad. Thank you for bringing this to our attention; we will address this to ensure better communication and service in the future.
   

   Is this helpful?

   Report
2. R

   Rachelr

   San Diego

   6 reviews

   vip
   5.0

   6 reviews

   Dined on November 8, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Server Ken and the fall menu was great! Loved the squash GF pizza selection!
   

   True Food Kitchen - San Diego FVResponded on November 9, 2024

   Thank you for your wonderful review, Rachel! We're happy to hear you enjoyed the fall menu and the squash GF pizza, and that Ken provided great service.
   

   Is this helpful?

   Report
3. J

   Janet

   San Diego

   61 reviews

   vip
   5.0

   61 reviews

   Dined on November 3, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server was amazing, he did a great job recommending wonderful dishes and a delicious appetizer. He was quick with many ice tea refills and was so friendly and positive and helpful. Giovanni was the best server we have had there.
   

   True Food Kitchen - San Diego FVResponded on November 4, 2024

   Thank you for your wonderful review, Janet! We're thrilled to hear Gio made your dining experience exceptional with his friendly service and great recommendations.
   

   Is this helpful?

   Report
4. S

   Stephen

   Las Vegas

   4 reviews

   vip
   5.0

   4 reviews

   Dined on November 2, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Consistently good vegan options for me and steaks for my team! Everyone is happy!! And our server Olivia was awesome!!
   

   True Food Kitchen - San Diego FVResponded on November 4, 2024

   Thank you for your wonderful review, Stephen! We're delighted to hear that you and your team enjoy our vegan options and steaks, and that Olivia provided awesome service.
   

   Is this helpful?

   Report
5. M

   Mike and Molly

   San Diego

   3 reviews

   5.0

   3 reviews

   Dined on November 2, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service and great food! Our group of 9 had an outstanding time!!
   

   True Food Kitchen - San Diego FVResponded on November 4, 2024

   Thank you for your wonderful review, Mike and Molly! We're thrilled to hear your group had an outstanding time with our service and food.
   

   Is this helpful?

   Report
6. O

   Ondine

   Los Angeles

   2 reviews

   2.0

   2 reviews

   Dined on October 31, 2024

   1. Overall 2
   2. Food 2
   3. Service 5
   4. Ambience 2

   I don't know San Diego very well and was excited when I found this place online. Locally sourced ingredients? Yay! I wasn't expecting what felt like a chain restaurant inside of a mall. And I know prices have gone up at restaurants, but a tuna bowl for $25. was still a bit shocking. Even worse was that it didn't taste good. Nothing anyone ordered did. It was truly subpar. I was so disappointed!!!
   

   True Food Kitchen - San Diego FVResponded on November 1, 2024

   We're sorry to hear that your experience didn't meet your expectations, especially with the taste and pricing of our dishes. Thank you for your feedback; we'll work on improving to provide a better experience.
   

   Is this helpful?

   Report
7. N

   Nancy

   San Diego

   30 reviews

   2.0

   30 reviews

   Dined on October 29, 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   I’ve been here before and was not impressed. As a winner of the promo, I received the tender chicken strips plate. It was not that great, as I had expected. Nothing as far of Birthday celebration either. I was rather disappointed.
   

   True Food Kitchen - San Diego FVResponded on October 31, 2024

   Thank you for your feedback, Nancy. We're sorry to hear that your experience with the tender chicken strips and birthday celebration didn't meet your expectations, and we appreciate your input for improvement.
   

   Is this helpful?

   Report
8. R

   Rebecca

   Palm Springs

   4 reviews

   vip
   5.0

   4 reviews

   Dined on October 28, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I look forward to having dinner with my son and his wife at true foods, we come at least once a month - usually more. We are always treated so well and the food is always amazing. This restaurant is awesome. Thank you.
   

   True Food Kitchen - San Diego FVResponded on October 29, 2024

   Thank you for your wonderful review, Rebecca! We're delighted to hear you and your family enjoy dining with us regularly and appreciate your kind words about our food and service.
   

   Is this helpful?

   Report
9. C

   Cathie

   San Diego

   312 reviews

   vip
   5.0

   312 reviews

   Dined on October 28, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We were seated by the firepit! So cozy on a fall evening. The soup, entrees and cocktails were fantastic!
   

   True Food Kitchen - San Diego FVResponded on October 31, 2024

   Thank you for your lovely review, Cathie! We're delighted to hear you enjoyed the cozy firepit seating and our fantastic soup, entrees, and cocktails.
   

   Is this helpful?

   Report
10. A

    Annie

    San Diego

    10 reviews

    3.0

    10 reviews

    Dined on October 28, 2024

    1. Overall 3
    2. Food 3
    3. Service 2
    4. Ambience 3

    I had a reservation for 5pm and we sat down right away. Our server came by to take drink orders but didn’t take our food order until 45 minutes later. It wasn’t that busy and half the time someone in my party had to go look for her to tell her we were ready to order. We finished eating and was ready for the check. Someone in my party found her just standing and not really paying attention to us. We had been trying to wave her down for the check to no avail. I asked for teriyaki sauce on the side and she forgot. I asked for salt too and she forgot that also and had to be flagged down for both, multiple times.
    

    True Food Kitchen - San Diego FVResponded on November 1, 2024

    We apologize for the delays and oversight during your visit, Annie. We would like the opportunity to connect with you so we can make this right and work to improve our service--please contact us at 619-810-2929. We look forward to hearing from you soon.
    

    Is this helpful?

    Report