Top of the Rock Restaurant at the Marriott Buttes Resort

Review summary

1. L

   Laila

   Phoenix

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 4
   4. Ambience 4

   Our food took roughly 30 minutes to come out. Our steaks were burnt and overly cooked. However, our waiter was very kind and understanding and so was the manager! The ambiance was delightful. There is no dress code.
   

   Top of the Rock Restaurant at the Marriott Buttes ResortResponded today

   Thank you for taking the time to provide your feedback. We apologize that the food did not meet your expectations and took longer than anticipated to arrive. We strive to deliver meals cooked to perfection and regret that we missed the mark on your steaks. We are pleased to hear that our waiter and manager were kind and understanding, and that you enjoyed the ambiance. Your positive remarks about our staff and setting mean a lot to us. We hope to have the opportunity to provide you with a better dining experience in the future.
   

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2. H

   Heather

   Phoenix

   1 review

   2.0

   1 review

   Dined 2 days ago

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 1

   I had high hopes for this place. I was under the impression there was a dress code but noted multiple different people in bath slippers and or sweat pants. The food took a long time to come which I appreciate the comp on my appetizer for the wait. But when I got my main Duck and it's something I love to eat it... it was over cooked :( I'm not one to send things back or complain. But I will not be returning here. Just wasn't the vibe I expected or wanted when taking myself out to a fine dining dinner.
   

   Top of the Rock Restaurant at the Marriott Buttes ResortResponded 2 days ago

   Thank you for providing us with your feedback. We're sorry to hear that your experience did not meet your expectations. We apologize for the dress code discrepancy and the delay in service. It's disappointing to know that your duck was overcooked, especially as it's a dish you enjoy. We strive to provide an exceptional dining experience and clearly fell short during your visit. Your feedback is valuable as it helps us to improve. We hope you might consider giving us another chance in the future.
   

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3. A

   Adam

   VIP

   Minneapolis

   5 reviews

   4.0

   5 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 3
   3. Service 1
   4. Ambience 5

   Beautiful setting. Extremely slow service. Food was good but not in line with prices.
   

   Top of the Rock Restaurant at the Marriott Buttes ResortResponded today

   Thank you for taking the time to share your experience with us. We’re glad to hear that you enjoyed the beautiful setting. However, we regret that the service was slow and that the food did not meet your expectations relative to the prices. We always strive to do better and we thank you once again for your valuable insights.
   

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4. B

   Burt

   Austin

   18 reviews

   5.0

   18 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This was our fourth dinner at Top of the Rock to celebrate our anniversary. Our first dinner was in 2019 to celebrate our 50th. They never disappoint. Great food, great service, great ambiance and beautiful views.
   

   Top of the Rock Restaurant at the Marriott Buttes ResortResponded 2 days ago

   Thank you for sharing your wonderful experience! We're thrilled that each visit to Top of the Rock has exceeded your expectations. Celebrating your anniversaries with us is truly an honor, and we'll continue to work hard to provide you with great food, service, ambiance, and views. We look forward to welcoming you back for many more special occasions!
   

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5. T

   Thomas

   Phoenix

   1 review

   4.0

   1 review

   Dined 3 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   It was a very nice and beautiful place. Great service.
   

   Top of the Rock Restaurant at the Marriott Buttes ResortResponded 2 days ago

   Thank you for your feedback. We're delighted you enjoyed the beautiful setting, but we're sorry to hear about the slow service and the food not meeting your expectations for the price. Your comments are important to us as we strive to improve. We hope to have the opportunity to serve you better in the future.
   

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6. P

   Patience

   Phoenix

   3 reviews

   4.0

   3 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   The hostesses were not very welcoming. Our server Kenny and all the servers who delivered our meal were great! All of the available reds were from California. I usually order one from spain or italy. Kenny answered all of our random on and off menu questions without judgment and suggested a great Pinot Noir. The food was good but not as great as the prices would suggest. The NY strip was of the same quality as a lesser restaurant and no where near the flavor of a Brazilian steak house. The risotto was flavorful but needed a touch more moisture to be creamy. I assume the price point is for the wonderful view and great service. I also did not appreciate the choice of an uphill climb from self parking or having to valet my car.
   

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   Top of the Rock Restaurant at the Marriott Buttes ResortResponded 2 days ago

   Thank you for your detailed feedback. We're pleased to hear that Kenny and the other servers provided excellent service and made your dining experience more enjoyable. We apologize for the lack of hospitality from the hostesses and the inconvenience of the parking situation. We're sorry that the food did not meet your expectations in terms of quality and price. Your comments are valuable, and we'll work on improving these aspects. We hope that the wonderful view and great service will encourage you to visit us again.
   

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7. M

   Maykala

   Minneapolis

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Absolutely amazing views and food. We had the filet mignon and it was delicious. Great service. Definitely recommend.
   

   Top of the Rock Restaurant at the Marriott Buttes ResortResponded 2 days ago

   Thank you for your glowing review! We're thrilled to hear you enjoyed the amazing views, delicious filet mignon, and great service. Your recommendation means a lot to us, and we look forward to welcoming you back for another wonderful experience!
   

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8. B

   Belinda

   Phoenix

   1 review

   3.0

   1 review

   Dined on January 13, 2025

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 5

   The food, seating, waiter, were all excellent ! I always enjoy the experience when I come here expect for tonight. We made a reservation for 7 at 8pm January 11th, 2025. Part of are party arrived earlier asked for our table and was told it was being put together and waiting for the rest of the party to show, after ten minutes went by I asked the young girl working at the hostess stand if she knew how much longer for our table (the restaurant was close to empty), she said just a few more moments and it will be ready, then asked if it was still for 7 guests, I informed her it would only be 6 and she had an upset reaction scrunching her nose and waiting to say “okay.” Before immediately walking away. Really wasn’t necessary but I figured someone her age still probably doesn’t know how to control their emotions yet. She took us to our table and it was fine from there forward as we did not have to interact with her any more. When leaving the older man working valet grabbed three of our tickets at once and brought us our vehicles. When I was thanking him for his service and about to enter my vehicle to get his tip, he ignored my thanking and muttered “0 for 2” before running off. I was confused and a little shocked. My third guest said he did something similar by not handing him his key and then still waiting as he was going to leave. I believe the man was waiting for a tip (which he would’ve got from me if he just stayed and didnt hurry off/ make that comment). Not sure either of their names but but these people worked until at least 11pm that night. Hopefully this restaurant/ hotel can hire staff with better attitude.
   

   Top of the Rock Restaurant at the Marriott Buttes ResortResponded 2 days ago

   Thank you for your feedback. We're glad to hear you enjoyed the food, seating, and service from your waiter. We apologize for the experiences you encountered with the hostess and valet staff. It's important for us to provide a welcoming environment at all times, and your comments will help us address these concerns. We'll work on improving staff training to ensure better service in the future. We hope to have the chance to serve you again under better circumstances.
   

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9. OT

   OpenTable Diner

   Phoenix

   1 review

   4.0

   1 review

   Dined on January 13, 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Nice view and service but felt a bit overpriced. Would reccomend for a date night.
   

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10. N

    Nina

    Phoenix

    1 review

    2.0

    1 review

    Dined on January 12, 2025

    1. Overall 2
    2. Food 1
    3. Service 4
    4. Ambience 5

    I requested a window seat and we did not get it, we went to this place for the view and we really didn’t have a seat where we were able to see much of the view. Ordered a filet mignon medium but it came out well done. We also ordered a ribeye it was extremely fatty and tough. Risotto was undercooked and crunchy rather than al dente. If paying as much as we did for what meal we would’ve expected the food to have been better. Our server Emma was good and the ambience was nice but we wouldn’t go back. The overall experience was lacking and there’s not one thing that would cause us to want to come back
    

    Top of the Rock Restaurant at the Marriott Buttes ResortResponded today

    Thank you for sharing your feedback with us. It's great to know that Emma provided good service and that you enjoyed the ambiance. However, we understand that these positives were overshadowed by the other disappointments. While we regret that we may not have the opportunity to serve you again, we truly appreciate your candor. Thank you again for your insights.
    

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