Tolay - Sheraton Petaluma

Review summary

1. S

   Suzanne VIP

   San Francisco51 reviews

   2.0

   Dined on December 26, 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   We were very disappointed in our brunch experience. We waited at the hostess table 5 minutes before anyone appeared, and that was after I went to front desk to see what was happening. After sitting down we waited another 10 minutes before we were acknowledged. The food arrive after waiting 20 minutes, it was cold and the scrambled eggs were burned. The whole experience was unpleasant in every way. Shane on you Marriott. I definitely expect better
   

   Is this helpful?

2. R

   Robert

   San Francisco139 reviews

   5.0

   Dined on August 25, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   Didn’t expect a hotel restaurant to be anything other than OK. Surprisingly, Tolay had great food, a good wine list, and the service was super. Despite looking under-staffed, our waiter couldn’t have been more responsive and warm (Adorable and easy on the eyes, too). Highly recommend the wagyu burger on brioche, and the roasted Brussels sprouts. Us locals are starting to find this place too!
   

   Is this helpful?

3. KL

   KimL

   Philadelphia8 reviews

   2.0

   Dined on May 15, 2024

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 2

   Good starters , service was good, dinner was ok…good for quick burgers
   

   Is this helpful?

4. OT

   OpenTable Diner

   San Francisco1 review

   1.0

   Dined on May 12, 2024

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 2

   Mother’s Day Brunch buffet was a big disappointment. $55 per person and the food options were limited, not typical breakfast fare and not good. Curry, gumbo, naan bread, baby lettuce for the salad with nothing else. Just lettuce and a big bowl of ranch dressing. They did have scrambled eggs and bacon that were cold. No pancakes, waffles, toast, muffins, biscuits and gravy, omelets. We won’t be back.
   

   Is this helpful?

5. SS

   ShSh

   Atlanta30 reviews

   1.0

   Dined on May 5, 2024

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 2

   The restaurant looked very nice when we arrived on property. It was empty when we came in and our food was raw. No dinner for us that night.
   

   Is this helpful?

6. e

   earlydinersclub

   Orange County2 reviews

   1.0

   Dined on March 9, 2024

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   I get it, lots of hotels don't have great restaurants, but this was an unpleasant experience. We waited at the host stand for over 5 minutes; there were no employees around. When they showed up, they did not apologize for our wait. The restaurant was very slow, few diners. Two employees that we saw total during our dinner. Dinner took quite a while to arrive, we both ordered the burger. Dressing was already on the salad and the salad was only old greens. Burger was a good size but it had no sauce or seasoning and we couldn't find an employee to ask to bring anything for it until we were half done. We won't eat there again, though we will be staying at the hotel again.
   

   Is this helpful?

7. RS

   RobertS

   Hawaii8 reviews

   5.0

   Dined on December 25, 2023

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   What a great way to spend an evening away from home. Food was great and the service from Barbara was outstanding.
   

   Is this helpful?

8. OT

   OpenTable Diner

   San Francisco1 review

   3.0

   Dined on November 30, 2023

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 3

   Our server Octavio was good. Unfortunately, that was it. There were only 2 tables being served. Food took a long time to get to us. We ordered Salmon and Ribeye. The salmon was good. The steak was a disaster. It was cold and uncooked. Not going back.
   

   Is this helpful?

9. J

   Joerg

   Fort Lauderdale10 reviews

   5.0

   Dined on November 24, 2023

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Attentive and very friendly service. Went out of their way to make us comfortable. Had an excellent and delicious three-course Thanksgiving dinner. Praises to the chef and kitchen staff!
   

   • 
   • 

   Is this helpful?

10. c

    carol

    San Francisco3 reviews

    1.0

    Dined on August 19, 2023

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1

    I made a reservation for 1 pm. When I got there they said they were closing. Their website said they were open till 2pm. Very disappointed. Some one needs to change the info on their website.
    

    Tolay - Sheraton PetalumaResponded on September 5, 2023

    I want to sincerely apologize for the incorrect information I provided you regarding our restaurant's opening hours. I understand how frustrating it must have been to arrive at the restaurant expecting it to be open when it was, in fact, closed. We have updated our restaurant hours and checked all the online information for the restaurant. Thank you for your understanding, and we hope you'll give us another chance to provide you with a great dining experience.
    

    Is this helpful?