The Narrows Steakhouse

Review summary

1. OT

   OpenTable Diner

   Boise2 reviews

   3.0

   Dined on March 2, 2025

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 3

   Overall not impressed with my meal which was their signature dish Surf n Turf..sloppy presentation, like it was thrown together in a hurry and was extremely salty destroying all of the flavors..
   

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2. J

   Jasmine

   San Francisco1 review

   2.0

   Dined on February 21, 2025

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   The wait staff were very polite. Our appetizers and wine came promptly. However, the entrees took over an hour to arrive. The waitress didn't acknowledge the delay, didn't apologize for the delay, nor took any actions to make it right. When the lobster bisque arrived, it was clear it had been sitting for a long time because it had a film dried on top. The Mac and cheese was dry and under salted. The asparagus was over cooked. The meal and service were far from worth the price.
   

   The Narrows SteakhouseResponded 1 day ago

   Hi Jasmine, Thank you for taking the time to write a review. We apologize for the delays and the quality issues you encountered with your meal. This is certainly not the standard we strive for, and we will be addressing these concerns with our team. We appreciate your feedback and hope to provide a better experience in the future. Sincerely, Tom Garcia, General Manager
   

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3. J

   Jimmy

   Seattle2 reviews

   3.0

   Dined on February 21, 2025

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 4

   McCall has inherent small town challenges, in particular, AirBNB has made housing unaffordable or not available which has cascading impacts everywhere. The Narrows is expensive, as expensive as any traditional steakhouse, but The Narrows does not live up to the standards expected. We had avoided The Narrows for many years and on a fluke tried it again and was blown away (by the food). Unfortunately, they had to let go of the head chef and a lot of the crew and quality has declined and consistency is lacking. ONE SHINING STAR is Matthew, one of the waiters. This is not to say others are not great but we learned Matthew is the best and we gravitate exclusively to him, when he is there. There are other disappointing aspects as well that all could be solved by oversight - regular and consistent oversight - by a hotel general manager. For example, checking the restaurant before it opens (for things like, well, spider webs and dust on the ceilings and, well, salt and pepper grinders on each table that often contain the same thing, e.g., both are salt or both are pepper and size of the grinder doesn’t seem to mean anything to some staff hence the confusion). The “GM” should also be doing rounds every 30-45 minutes and maybe stopping and asking clients how they are doing and taking meaningful action to improve. It’s not fair for staff or hosts/hostesses to ask those questions and be powerless to act. We shall return but not as frequently as we like all because of these challenges listed above. [Note: We are half-time residents of McCall].
   

   The Narrows SteakhouseResponded 1 day ago

   Hi Jimmy, Thank you for sharing your feedback. We appreciate your insights and apologize for the inconsistencies you’ve experienced. We are committed to improving both the dining experience and the overall service. I will take your comments into consideration and will be addressing these concerns with our team. Hopefully we can welcome you back for a better experience in the future. Sincerely, Tom Garcia, General Manager
   

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4. 4

   44xmas

   San Francisco9 reviews

   5.0

   Dined on February 14, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food and the service were excellent
   

   The Narrows SteakhouseResponded 1 day ago

   Hi 44xmas, Thank you for your five-star review! We are glad that our service and food exceeded your expectations, and we look forward to having you again soon. Sincerely, Tom Garcia, General Manager
   

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5. I

   Irene

   San Francisco3 reviews

   5.0

   Dined on February 14, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our dinner was EPIC and romantic on Valentine's Eve and an early 1st Anniversary Celebration.
   

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   The Narrows SteakhouseResponded 1 day ago

   Hi Irene, Thank you for your wonderful review! We are happy to hear that you had a memorable Valentine’s Day, and we look forward to serving you again in the future. Happy Anniversary! Sincerely, Tom Garcia, General Manager
   

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6. A

   ALAN

   Boise3 reviews

   5.0

   Dined on February 13, 2025

   1. Overall 5
   2. Food 3
   3. Service 5
   4. Ambience 5

   The location and restaurant is wonderful. The staff was top notch and very attentive. Food was OK but nothing special or memorable.
   

   The Narrows SteakhouseResponded 1 day ago

   Hi ALAN, Your five-star review is appreciated! We are happy to hear that our staff and location exceeded your expectations. Your feedback is important to us, and we look forward to hosting you again in the future. Sincerely, Tom Garcia, General Manager
   

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7. S

   Stephanie VIP

   San Francisco9 reviews

   3.0

   Dined on February 9, 2025

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 4

   Very disappointed with our steaks we eat SRF very often , fat was localized to the edge and too much, 16oz steak was more than 1/2 fat and it was very unappetizing, considering they were $90 each we mentioned to our waiter he explained that it was Kobe but even for Kobe it was too much, a comped dessert for our dissatisfaction would’ve been nice and it wasn’t offered . My Caesar salad was also not good. The dressing was watered down and tasted like nothing. The only flavor in the salad was from the single crouton and the anchovies, desserts were also very subpar, the presentation of the sticky toffee pudding needs a huge improvement Our hamburger at Cutwater was a far better meal. The meal was absolutely not with the near $600 that I spent.
   

   The Narrows SteakhouseResponded on February 17, 2025

   Hi Stephanie, Thank you for taking the time to write a review. We are sorry that your dining experience didn’t meet your expectations. I have addressed your concerns with our team to ensure a better experience next time. We hope to welcome you back in the future. Sincerely, Tom Garcia, General Manager
   

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8. S

   Sheila

   Boise14 reviews

   5.0

   Dined on January 31, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Brittney was a delight to get to know. The food delicious. To the chef, well done. Ditch the eclair from the menu, terrible. The sommelier was wonder too.
   

   The Narrows SteakhouseResponded on February 17, 2025

   Hi Sheila, Thank you for taking the time to leave a kind review. We are happy that Brittany was a delight in serving you and that you enjoyed your meals. We look forward to having you back soon! Sincerely, Tom Garcia, General Manager
   

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9. M

   Michael

   Boise3 reviews

   3.0

   Dined on January 26, 2025

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 5

   Our dinner was served lukewarm…steak and side dishes. It seemed to take an a very long time long time to get our entree. We were served the warm slabs for our steak and the slabs were cold before we got our dinner. We enjoy a leisurely dinner but it felt like our entree fell through the cracks. Really not the experience that we expected for almost 300.00 $$ We are locals and have had much better food at the Cutwater.
   

   The Narrows SteakhouseResponded on February 3, 2025

   Hi Michael, Thank you for taking the time to share your feedback. I'm sorry to hear that your dinner didn't meet your expectations. I appreciate your loyalty as a local guest and have discussed your feedback with my team so we can improve. We hope you'll consider giving us another chance to deliver your desired experience. Sincerely, Tom Garcia, General Manager
   

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10. J

    Jesse

    Hawaii1 review

    5.0

    Dined on January 25, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Needed a romantic place for our wedding anniversary recently and the pictures of the atmosphere and food looked great, so we chose here. We were promptly sat at our table and offered menus. Shortly after, some small bread and fruit complimentary appetizers were delivered. After ordering, drinks were prompt and fresh. Note that the drink menu is very, very large. If you're a wine drinker, you'll find a slice of heaven here. My wife ordered a golden wagyu NY strip steak with all sauces and butters to the side, I got the bison short ribs with pumpkin ravioli. The food quality was undoubtedly a 10/10. The sauces and butters were fun to sample and all offered very unique flavors. The steak was likely the best we've ever had. We ordered desert, a black forest eclair, which had fun presentation, but was the only palate disappointment of the evening. Note that our server was excellent. He kept an eye on us, without being intrusive. The pricing is a bit high, as you'd expect it to be for the quality, atmosphere, and the town, but we definitely will be returning again in the future.
    

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    The Narrows SteakhouseResponded on February 3, 2025

    Hi Jesse, Thank you for choosing to celebrate your anniversary with us! We’re thrilled to hear that you enjoyed the atmosphere, the quality of the food, and the service. We also appreciate your feedback on the Black Forest éclair—it’s valuable to hear about all aspects of your experience. I'm glad our team provided excellent service, and we're excited to welcome you both back for another special occasion in the future. Thank you again for sharing your experience with us! Sincerely, Tom Garcia, General Manager
    

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