The Lobby - Pinnacle Hotel at the Pier

Review summary

1. j

   jennifer

   Vancouver3 reviews

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always love the lobby with the sincere and friendly service, great and consistent food, it’s one of our favourite neighborhood places to come!
   

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2. E

   Elaine

   Vancouver2 reviews

   4.0

   Dined on February 28, 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 3

   3 of us had brunch here last week. We chose Eggs Benedict, Prime Rib Hash and the Mortadella Sandwich, all of which were delicious and generous sized portions. We liked that it wasn't too noisy and we were able to hear each other speak. What made the experience special was the incredible service provided by Craig. He ran the bar and restaurant single-handed and was prompt, knowledgeable and friendly. Even though he was busy as the lunch crowd had started to arrive, he took the time to answer our questions and at the end of the meal presented a complimentary dessert topped with a candle for my friends Birthday. He even sang to her! It made our visit very memorable and we will definitely be back in the future!
   

   The Lobby - Pinnacle Hotel at the PierResponded 4 days ago

   To Elaine, Thank you very much for your review. We're glad you enjoyed our dishes so much, and had incredible service by Craig. He is an integral member of our team, and we are so happy to have him serve our guests and make their experience special. We will share you kind words and thanks with him, and look forward to your next visit! Best Regards, Lobby Restaurant Management Team
   

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3. L

   Linda

   Vancouver5 reviews

   5.0

   Dined on February 22, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We celebrated a birthday luncheon and enjoyed the Cajun chicken sandwich and Cobb salad. Both very good and very good value.
   

   The Lobby - Pinnacle Hotel at the PierResponded on February 24, 2025

   Thank you for celebrating with us! We appreciate your kind words and look forward to welcoming you back soon!
   

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4. M

   Maureen

   Vancouver2 reviews

   5.0

   Dined on February 19, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I had three friends come to the North Shore and they had never been to the Pinnacle before. They were impressed with the quantity and quality of the food and the location. Great lunch ... thank you
   

   The Lobby - Pinnacle Hotel at the PierResponded on February 20, 2025

   Thank you for your kind words! We're so glad to hear that you and your friends had a great time. It’s wonderful that the food and location stood out to you. We’d love to have you back soon for another memorable experience!
   

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5. S

   Scott

   Saskatoon1 review

   3.0

   Dined on February 16, 2025

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   The experience was fairly average - the food was filling, though it didn’t particularly stand out. Our only major issue was the dessert - the banana foster cake - which lacked any real flavour of its namesake. We had thought they had mistakenly brought us a carrot cake, but they do not offer that, so it was just a lacklustre finish to the meal.
   

   The Lobby - Pinnacle Hotel at the PierResponded on February 19, 2025

   To Scott, Thank you for your review. I am sorry to hear your dining experience did not meet expectations, in particular the dessert. Your feedback will be reviewed with our culinary team. We hope you have the chance to dine with us again for an experience that is enjoyed. Best Regards, Lobby Restaurant Management
   

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6. D

   Dean

   Vancouver12 reviews

   5.0

   Dined on February 15, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Service is always exceptional - the set menu for Valentines Day was very good - some excellent pescatarian options -
   

   The Lobby - Pinnacle Hotel at the PierResponded on February 19, 2025

   Thank you for the wonderful review!
   

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7. J

   Julius VIP

   Vancouver2 reviews

   5.0

   Dined on February 13, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Although I am a regular, Every once and a while someone really goes out of their way to create an extraordinary meal. Thank you Alexa for your wonderful recommendation. Fresh lemonade w/ mint, Bacon Mushrooms Angus Cheese burger with side of coleslaw. The burger was cooked to perfection and the service was impeccable.
   

   The Lobby - Pinnacle Hotel at the PierResponded on February 19, 2025

   Thank you for sharing such a wonderful review! We're so happy to hear that Alexa went above and beyond to make your experience memorable. It's great to know you enjoyed the burger and the service. We'll be sure to pass along your kind words to Alexa, and we look forward to welcoming you back for more extraordinary meals!
   

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8. O

   Olga

   Vancouver20 reviews

   5.0

   Dined on February 11, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This restaurant is located in a very nice area, they provide a free parking. Food is good and prices are fair.
   

   The Lobby - Pinnacle Hotel at the PierResponded on February 19, 2025

   Thank you for your kind words! We're so glad to hear you had a pleasant visit, and we appreciate your feedback on the food, prices, and parking. We’ll be sure to pass along your thanks to Craig—he’ll be thrilled to hear it! We look forward to welcoming you back soon.
   

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9. L

   Lorraine

   Edmonton1 review

   4.0

   Dined on February 9, 2025

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 3

   The food and the service was outstanding. The harshness/sound made it difficult to enjoy conversation with our friends. The waiters were having to lean in to hear as well.
   

   The Lobby - Pinnacle Hotel at the PierResponded on February 19, 2025

   Thank you for your feedback! We're thrilled to hear that you enjoyed the food and service. We apologize for the noise level impacting your experience and will look into ways to improve the atmosphere for easier conversation. We appreciate your input and hope to welcome you back soon!
   

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10. D

    Doris

    Vancouver6 reviews

    5.0

    Dined on February 8, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Fabulous dinner for sure! We did the Dine out Vancouver menu, soooo delicious 😋 I had the lobster bisque and steelhead with rice pilaf & vegetables. I tried my partners dishes as well. He had the salad & braised beef. The meat was cooked perfectly and very tasty! The desserts were both lovely too. Our server was super wonderful & the ambience was pretty!
    

    The Lobby - Pinnacle Hotel at the PierResponded on February 10, 2025

    Thank you for your wonderful review! We're so happy to hear that you enjoyed the Dine Out Menu, especially the lobster bisque, steelhead, and braised beef. It's great to know that both the food and service made your evening special. We’ll be sure to pass along your compliments to the team. We hope to see you again soon!
    

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