Ivy Cafe - Marylebone

Review summary

1. H

   Henrietta

   London

   3 reviews

   5.0

   3 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   A lovely atmosphere, friendly service and very good food.
   

   Ivy Cafe - MaryleboneResponded 1 day ago

   Dear Henrietta, Thank you so much for your 5-star review. We are looking forward to welcoming you back soon.
   

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2. N

   Nigel

   London

   2 reviews

   2.0

   2 reviews

   Dined 4 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   I frequently dine at the Ivy restaurants, basic menu but I like the decor and ambiance. My last visit to Marylebone Ivy Cafe the service was slow to non existent at times I didn’t know who was serving us and near on impossible to catch a waiter’s eye, no one checked if everything ok, drinks served incorrectly, one drink was returned and replacement completely forgotten about, oh yes eventually managed to get attention and got a replacement after we finished dining,, by the way still wasn’t as ordered. The medium steaks were served rare and overall it all could have been better. Whilst writing, on another recent visit I pointed out the bill was incorrect, actually considerably too low,,, you might have thought a thank you for pointing this out,,, frankly staff didn’t give a dam and kept me waiting another 20 minutes to correct this inconvenience, ! if there is a next time and bill is to low, against my old fashioned honesty policy,,, I won’t question why it is over £100 to little.
   

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3. V

   Vanessa

   London

   6 reviews

   5.0

   6 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   We had a very memorable experience and I loved the birthday extras for my friend
   

   Ivy Cafe - MaryleboneResponded 1 day ago

   Dear Vanessa, Thank you so much for such a great review . We are glad to know you had a great time with us. We are looking forward to welcoming you back soon.
   

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4. L

   Luisa

   London

   1 review

   4.0

   1 review

   Dined 7 days ago

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 5

   An amazing evening… the live entertainment made for an unforgettable experience. A veritable step back in time to the start of the last century!
   

   Ivy Cafe - MaryleboneResponded 3 days ago

   Dear Luisa Thank you for such a great review. We are pleased to know you have enjoyed the live music entertainment. We are looking forward to welcoming you back soon.
   

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5. N

   Nic

   VIP

   San Francisco

   7 reviews

   5.0

   7 reviews

   Dined on January 19, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Just the right amount of ambience, food and good service in a cosy corner of Marylebone. Loved it.
   

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6. N

   Nicholas

   London

   8 reviews

   3.0

   8 reviews

   Dined on January 18, 2025

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 3

   Not up to revious standards. Loud American neighbour. Duck salad as good as before. Fried fish batter very soggy. Duck curry mushy. Charming service but slow and disorganised towards the end.
   

   Ivy Cafe - MaryleboneResponded 6 days ago

   Dear Nicholas, Thank you for taking the time to leave a review following your recent visit. We're truly sorry to hear about your experience. Your satisfaction is our priority, and we apologize for falling short of your expectation. We value your patronage and apologize for any inconvenience or frustration caused. We appreciate your feedback and hope to have the opportunity to regain your trust in the future.
   

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7. L

   Lynda

   VIP

   London

   2 reviews

   1.0

   2 reviews

   Dined on January 17, 2025

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 3

   Food was incredibly slow. 75 mins for the arrival of the first course. Fish not well cooked. Wouldn’t go back. Trades on their name as wouldn’t still be in business if was a solo bistro.
   

   Ivy Cafe - MaryleboneResponded 6 days ago

   Dear Lynda, Thank you for bringing this to our attention. We sincerely apologize for falling short of your expectations this time. Please know that your feedback is taken seriously, and we will address the issues with service and food quality to ensure a more positive dining experience in the future. We appreciate your honesty and hope to have the opportunity to regain your trust.
   

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8. B

   Barry

   London

   2 reviews

   4.0

   2 reviews

   Dined on January 16, 2025

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Very wide choice on the menu and good service in a very nice atmosphere
   

   Ivy Cafe - MaryleboneResponded on January 18, 2025

   Dear Barry, Thank you so much for your good review. We are glad to know you have enjoyed your dining experience with us and we are looking forward to have you again as our guest.
   

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9. M

   MAXINE

   London

   16 reviews

   5.0

   16 reviews

   Dined on January 15, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Excellent service gave me table I wanted everyone helpful and friendly but very noisy
   

   Ivy Cafe - MaryleboneResponded on January 18, 2025

   Dear Maxine, Thank you so much for such a wonderful review. We are so pleased to know you have enjoyed your dining experience with us and the service provided by our team. We are looking forward to welcoming you back soon.
   

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10. R

    Rita

    London

    11 reviews

    5.0

    11 reviews

    Dined on January 10, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    I always have a lovely time when I come here for lunch. Service impeccable and always a warm welcome from the French maitre d’ . Waiter very polite and attentive. Lovely food and not rushed off my favourite table!
    

    Ivy Cafe - MaryleboneResponded on January 11, 2025

    Dear Rita, Thank you so much for your kind words! We are thrilled to hear that you enjoyed your lunch and the shepherd's pie. Jean-François, our lovely French maître d', is always happy to ensure you feel welcome and comfortable, and we're delighted that Ajin, your waiter, provided excellent service. We look forward to welcoming you back soon for another great experience! Thank you again!
    

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