The Circular at The Hotel Hershey

Review summary

1. H

   Heidi E

   Philadelphia

   7 reviews

   5.0

   7 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My son and I had a lovely time celebrating his 27th birthday. The food was exceptional as always but our server, Judi, made our experience extra special. She helped us choose our cocktails and beer. She also was warm and friendly and made us feel valued.
   

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2. B

   Bethanie

   Philadelphia

   11 reviews

   1.0

   11 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   The experience my husband and I had here was very disappointing; so much so that we won’t return. Though our server was pleasant and the food was decent, the hostesses at the front were appallingly rude and disrespectful. We arrived for our reservation and the hostess acknowledged us but then proceeded to take another group. Then the other hostess that came in her stead completely ignored us and sat another table for 2 right in front in us, even they came after us. When the other hostess returned, she acted like we weren’t even there and then I had to step up again and inform her of our reservation and she mumbled that they were still setting and proceeded to address other folks who were waiting in line. After a bit of additional waiting, the reserved table was finally ready. It’s such a shame that after other similar these hostesses really make the first experience such a drag before even seating down! I truly hope that it wasn’t anything with how we looked as a black/white couple or that my husband had a hat on, which he was going to take off before we sat down as to why we were treated the way we were. In any event, I’ve been to better service and better food than this place and I’ve never been so relieved to leave a restaurant. One and so done!
   

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3. B

   Barb

   Philadelphia

   7 reviews

   5.0

   7 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 3
   4. Ambience 5

   We enjoy dining @ the Circular @ Hotel Hershey. We were there for a special occasion and everyone in our party enjoyed their dinners and the atmosphere. This is the first time that I noticed the restaurant was short staffed. I always rate the service outstanding, but it was lacking last night. I have been here numerous times and never had to ask for water refills or a knife. There were other issues with service, but I think maybe the server was a bit overwhelmed. We will go back to the Circular because this was not the norm for the Hotel Hershey.
   

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4. J

   Jeffrey

   Naples

   4 reviews

   5.0

   4 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our visit was to celebrate our wedding anniversary. We were married at the Hotel Hershey 42 yr ago. Everything was perfect and transported us back to our special day. The hospitality of the staff...the food...the special anniversary cake, and the memorable views....all exceeded our expectations. We will be back to celebrate again. Thank you for making our evening so special.
   

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5. K

   Kevin

   Cancun

   3 reviews

   5.0

   3 reviews

   Dined on January 11, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Delicious! Great service, easy to get to, ambience was perfect!
   

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6. C

   Cathryn

   Las Vegas

   1 review

   4.0

   1 review

   Dined on January 10, 2025

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 5

   Manny was excellent. The hostess who wouldn’t seat us at 4:58PM needs to understand the service industry at resorts.
   

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7. K

   Kent

   Pittsburgh

   34 reviews

   4.0

   34 reviews

   Dined on January 7, 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   My wife and I celebrated our 41st Wedding Anniversary in style last night. We were also celebrating my 70th birthday. The Circular has been our 'go to' spot for these auspicious occasions for many years. In early January, the place is empty. We always get great seats. Though the meal costs are somewhat high, the food is always good. This go-round, we had a FREE ENTREE certificate (Birthday) and a $125 gift card. Both made the financial 'hit' more bearable. We'll be back again later on this year.
   

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8. D

   Dr Jack

   Philadelphia

   55 reviews

   3.0

   55 reviews

   Dined on January 5, 2025

   1. Overall 3
   2. Food 5
   3. Service 5
   4. Ambience 3

   This is not the same Circular Dining Room as it had been. Sadly, the historic experience with decor, elegance, warmth, charm and Hershey Chocolate embellishments into food is gone. The restaurant has now been modernized into just another expensive petite portions restaurant. While the food was excellent and service was very good, in no way does it match the reason we previously drove 2 hours to dine in past years. In it no longer a special, marvelous, and unique experience we had hoped to experience.
   

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9. H

   Holly

   Mississippi

   7 reviews

   5.0

   7 reviews

   Dined on January 2, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I loved the Circular Restaurant. Everything was wonderful and very delicious. Service was exceptional!!
   

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10. P

    Patty

    VIP

    Philadelphia

    1 review

    2.0

    1 review

    Dined on January 1, 2025

    1. Overall 2
    2. Food 4
    3. Service 1
    4. Ambience 5

    Great place Hard to believe out server had an attitude she was not good. I had to remove glasses from out table so we could have room for our meal. Our bill was over 300.00 with service that did not equal the pay.
    

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