The Capital Grille - Hartford

Review summary

1. DC

   DarwinC

   VIP

   Chicago

   6 reviews

   3.0

   6 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 5

   I’ve been to this Capital Grille location many times and have always had great experience. Today, not so much. I hosted lunch for 7 people (including myself) and one of my guests had to send back to the kitchen two times her filet mignon as it was not to the doneness requested. My NY strip steak lacked seasoning, particularly salt, impacting flavor. It was also not as tender as in my past experiences and the presence of connecting tissue made it difficult to chew. I finished just about half of it. I understand that quality can sometimes vary but I thought it maybe helpful for the restaurant to know.
   

   Is this helpful?

   Report
2. S

   Stephanie

   New York City

   6 reviews

   5.0

   6 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Sarah was great. Friendly and knowledgeable. Great birthday dinner for our son!
   

   Is this helpful?

   Report
3. A

   Antay

   VIP

   New York City

   104 reviews

   4.0

   104 reviews

   Dined on December 10, 2024

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   Usually reliable for a tasty and luxe business lunch, today the Capital Grille was off its game.
   

   Is this helpful?

   Report
4. L

   Lori

   VIP

   Las Vegas

   6 reviews

   5.0

   6 reviews

   Dined on December 8, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The most incredible food and service. 5 star experience
   

   Is this helpful?

   Report
5. D

   Dean

   Greater Boston

   6 reviews

   5.0

   6 reviews

   Dined on December 4, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server Ron was outstanding and made our evening
   

   Is this helpful?

   Report
6. J

   J Paul

   New York City

   17 reviews

   5.0

   17 reviews

   Dined on December 4, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Service and excellent food at Capital Grille, a fine steakhouse.
   

   Is this helpful?

   Report
7. J

   Jessica

   New York City

   2 reviews

   5.0

   2 reviews

   Dined on December 2, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Macie was absolutely amazing, she went above & beyond! Very cute confetti was on the table saying “Happy Birthday” it was so adorable! Food was mixed reviews from the table. Filet & Salmon were very dry which was very disappointing. But the NY Strip was amazing and the Scallops with Lobster & risotto was delightful.
   

   • 

   Is this helpful?

   Report
8. B

   Brennden

   New York City

   13 reviews

   3.0

   13 reviews

   Dined on November 28, 2024

   1. Overall 3
   2. Food 3
   3. Service 1
   4. Ambience 3

   Although we expected the venue to be packed, I feel that it was not properly prepared for the large crowd. This is surprising, considering they did an excellent job marketing their Thanksgiving availability. Unfortunately, the service we received when we sat down was poor. We had to wait 45 minutes for our food, and during that time, the waiter never refilled my water. When our food finally arrived, the dish that my wife specifically mentioned she was allergic to—almonds—was on her plate. Fortunately, the runner immediately took it back. However, when our waiter returned, he rudely only spoke to me and completely disregarded my wife, whose food was incorrect. He blamed the chef and left again. Because of this, my wife and I decided to take both meals to go. When my wife informed him of our decision, he dismissed her, saying, “Your food is coming out now,” ignoring what she had just told him. The managing partner came over to apologize for our experience. We explained that our main issue was the waiter's attitude after the incident, rather than the incorrect food—particularly because it involved a food allergy, which should always be taken seriously. Even while we were speaking with the managing partner, the waiter continued to address only me and not my wife. The managing partner did comp our meals for the evening, which we appreciated, although we were willing to pay. Despite this being the worst experience we’ve had at The Capital Grille, we plan to give them another chance in the future.
   

   Is this helpful?

   Report
9. C

   Caragh

   New York City

   1 review

   3.0

   1 review

   Dined on November 28, 2024

   1. Overall 3
   2. Food 5
   3. Service 4
   4. Ambience 5

   Waited over 30 mins with a reservation. Went on OpenTable to see what else was available and they were still taking reservations while that backed up. Very long wait times for food. Service was ok but I expect a greater level when I’m paying a higher price point. Food was top notch.
   

   Is this helpful?

   Report
10. G

    Gary

    New York City

    5 reviews

    5.0

    5 reviews

    Dined on November 28, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Our family spent Thanksgiving here. Everything was perfect. Food was fabulous. Waiter was outstanding. Zero complaints. Bravo!! Keep up the great work!
    

    Is this helpful?

    Report