Steak & Lobster Heathrow

Review summary

1. J

   Jeremy

   London

   7 reviews

   3.0

   7 reviews

   Dined 7 days ago

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 4

   Beautiful restaurant and the service was excellent. However, when spending £40 on an (average) ribeye steak and £50 on a (below average) steak and lobster (surf & turf)… it’s concerning and disappointing when dishes arrive literally 5 minutes after ordering and arrive lukewarm. It’s quite obvious they were cooked for someone else and were sitting around for some time. When you’re going to charge those kinds of prices then there is no room for error. Needs to be better.
   

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2. OT

   OpenTable Diner

   London

   1 review

   5.0

   1 review

   Dined on November 14, 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Excellent environment, nice quality food and friendly staffs as well , we were constantly entertained by our waiter by name Christina , she’s such a lovely lady who love her job and what she does , will definitely visit again ….
   

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3. o

   olivia

   London

   3 reviews

   5.0

   3 reviews

   Dined on November 14, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lovely people and lovely food great service!! So good !!?
   

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4. H

   Haniyya

   London

   1 review

   4.0

   1 review

   Dined on November 10, 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   Lovely staff and attentive to detail especially as we were celebrating my proposal
   

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5. JF

   JamieF

   Essex

   13 reviews

   4.0

   13 reviews

   Dined on November 2, 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   Food was very good . Drinks as expected . Service was good once our order was taken but it took 15 minutes after we were seated which was a little slow. Third time here and is a good restaurant with good food.
   

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6. G

   Gary

   London

   2 reviews

   5.0

   2 reviews

   Dined on October 25, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Me, my wife and 2 young boys are regulars here You can always be sure to have an amazing meal here. The team know us well and are always well looked after in terms of seating and food. Everyone is amazing and the food quality is just the best. The ambience is great and very elegant. Special thanks to Reina who always goes out of her way to make our dining experience the ultimate which is why we always come back. Special thanks to the girl who checked us in too on Friday (25th Oct) @ 7pm and seated us - she is awesome too. Thanks all - will see you all soon Mr Mander and family
   

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7. a

   ajdinner

   London

   26 reviews

   3.0

   26 reviews

   Dined on October 19, 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   Average food really. Quite expensive for what it is. Service charge added to bill and waitress then had cheek to ask for additional cash as they don’t get service directly. Surf and Turf £50 plus you have pay to upgrade from the basic steak on top.
   

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8. A

   Ayesha

   London

   3 reviews

   1.0

   3 reviews

   Dined on October 12, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   service was very slow and manager Alex has no customer service skills extremely rude and un professional had a bit of a chip on his shoulder needed to be brought down a peg or two to be honest as a long time customer of the place never seen service so poor and has led to never wanting to go back there again due to alex's behaviour
   

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9. L

   Lovetta

   London

   4 reviews

   5.0

   4 reviews

   Dined on September 28, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent service from start to finish Christina who served us was lovely she was friendly, polite and attentive she gave exceptional customer service recommending a lovely passion fruit cocktail. Unfortunately we were not able to pay the service charge this time round round but that surely was not due to my partner and I faulting the service which we recieved.
   

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10. S

    Scott and Hayley

    London

    16 reviews

    vip
    3.0

    16 reviews

    Dined on September 22, 2024

    1. Overall 3
    2. Food 4
    3. Service 4
    4. Ambience 3

    The price has gone up so much, but the food has stayed the same, lobster is always nice, but for the price of it, I would’ve expected it to be a little larger
    

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