Sasa

Review summary

1. J

   Jill VIP

   San Francisco18 reviews

   5.0

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was excellent - the Nigiri, softshell crab roll, and lamb chops were all favorites. The service was excellent and the energy in the restaurant was great. A bit noisy but a great experience. We will definitely go back!
   

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2. OT

   OpenTable Diner

   San Francisco1 review

   5.0

   Dined on March 2, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was fantastic and reasonably priced! Drink were great and overall the vibe was 🔥
   

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3. OT

   OpenTable Diner

   Sacramento1 review

   5.0

   Dined on March 1, 2025

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   The food was great. The ambience was phenomenal. Over one of my favorite restaurants now.
   

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4. L

   Laurie

   San Francisco8 reviews

   5.0

   Dined on February 27, 2025

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Food and ambiance were fabulous. Expensive but well worth it!
   

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5. Z

   Zephyr

   San Francisco23 reviews

   2.0

   Dined on February 23, 2025

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 4

   It used to be our go to place. Lately the food and service quality has been in decline. They are off their game by cutting on little things. Last night may be our last visit.
   

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6. D

   Dan VIP

   San Francisco16 reviews

   2.0

   Dined on February 23, 2025

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 1

   As someone who lived in Tokyo for 4 years, this was the antithesis. Food and was ok, but not exceptional. Service was timely, but impersonal. Noise level was the new normal for the U.S. - intolerable and inconsiderate. Should have followed my first instincts and turned around at the front door.
   

   SasaResponded 3 days ago

   Thank you for sharing your feedback. We’re sorry to hear that your experience didn’t meet your expectations, especially given your time in Tokyo. We always strive to create a welcoming and exceptional dining experience, and I regret that the food, service, and noise level were not to your liking. We truly value your input and will use it to improve in the future. We hope you’ll consider giving us another chance.
   

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7. E

   Edgar

   Sacramento1 review

   2.0

   Dined on February 22, 2025

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 4

   The rolls were very small and not worth the $25 each.
   

   SasaResponded 3 days ago

   Thank you for sharing your feedback. We’re sorry to hear that the rolls didn’t meet your expectations in terms of size or value. We strive to provide high-quality ingredients and a great dining experience, and we’ll take your comments into consideration as we continue to refine our offerings. We hope you’ll consider giving us another try.
   

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8. M

   Mark VIP

   San Francisco2 reviews

   5.0

   Dined on February 22, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Exceptional and friendly service on a busy Friday night
   

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9. V

   Vivian VIP

   San Francisco61 reviews

   4.0

   Dined on February 22, 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   We really enjoy dining at Sasa and have been visiting the restaurant for over six years. The food is consistently excellent, and the atmosphere is warm and inviting. The staff is always friendly and attentive, making each visit a pleasant experience. However, during our most recent visit, we noticed that the dessert portions and main dished had been reduced while the prices remained the same. Despite this, Sasa continues to be one of our favorite spots for a great meal. They have vegetarian options as well.
   

   SasaResponded 3 days ago

   Thank you for your continued support over the years! We’re thrilled to hear you’ve enjoyed the food, atmosphere, and service. The reduction in portion sizes was not intentional, and it concerns me to hear that. I truly appreciate you bringing this to my attention and will address this with our team to ensure we maintain the quality and value you’ve come to expect. We’re grateful to remain one of your favorite spots and look forward to welcoming you back for an even better experience.
   

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10. L

    Luke

    San Francisco1 review

    2.0

    Dined on February 16, 2025

    1. Overall 2
    2. Food 4
    3. Service 1
    4. Ambience 3

    We had a reservation for 8 o’clock. We showed up at 8:13 they let us know that we were in their 15 minute grace period but We weren’t seated until like 845 and a lot of people who came after us were seated first, so they probably gave my table away, which is understandable but they should’ve just told me. They also got rid of the outdoor patio, which is really cool. They let us know that the sushi would take 45 minutes to come. It only took about 30 minutes. Other customers were complaining about the wait for sushi. The food was good as always
    

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