Saranello's

Review summary

1. M

   Marcia

   Chicago

   2 reviews

   5.0

   2 reviews

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great attentive waitress! Food good and noise level tolerable
   

   Is this helpful?

   Report
2. M

   Mary Anne

   VIP

   Chicago

   9 reviews

   5.0

   9 reviews

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Enjoyed the Shrimp Diablo and Short Rib Ravioli with meat sauce!
   

   Is this helpful?

   Report
3. J

   Jeff T

   VIP

   Chicago

   95 reviews

   5.0

   95 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a wonderful dinner at Saranello’s. We were seated immediately with our OpenTable reservations. Our server Mike B was very attentive, professional and knowledgeable about the menu. We all enjoyed the food and in particular I enjoyed the braised beef short rib. One of the managers Dan stopped by to say hello and check on our satisfaction with the food and service. Our entire party of 4 expressed satisfaction all the way around. We will definitely be dining at Saranello’s in the near future.
   

   Saranello'sResponded 1 day ago

   Hello Jeff T, We're thrilled to hear that you had a wonderful dinner at Saranello's! It's great to know that you were seated promptly with your OpenTable reservations and that our team was attentive and knowledgeable about the menu. We're glad you enjoyed the braised beef short rib and our team's visit made your experience even better. We strive to provide an exceptional dining experience and your feedback is encouraging. We look forward to welcoming you back soon. Best, The Management Team
   

   Is this helpful?

   Report
4. M

   Melissa

   VIP

   Chicago

   29 reviews

   5.0

   29 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   Great food, friendly service and cute atmosphere.
   

   Saranello'sResponded 1 day ago

   Thanks for visiting us, Melissa! We're thrilled to hear that you enjoyed the food and found our atmosphere to be cute. It's always our goal to provide a great dining experience for our guests. We noticed that you rated our service a bit lower - we're always looking for ways to improve. We appreciate your feedback and look forward to serving you again soon.
   

   Is this helpful?

   Report
5. J

   Jeff

   VIP

   Chicago

   109 reviews

   4.0

   109 reviews

   Dined 5 days ago

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 4

   The food was great as usual. The problem was that all but one person in our party of 6 received our food. They said it would be a few minutes but after 15 minutes with one person no food and one almost done with their food, I called the manager over to complain. He went to the kitchen at the same time the food arrived. The manager came back and apologized for the issue and said that late meal will be comped.
   

   Saranello'sResponded 1 day ago

   Hello Jeff, Thank you for taking the time to review your experience at Saranello's. We're thrilled to hear that you enjoyed our food, as we're known for our delicious dishes. We're sorry to hear about the delay in serving your party. This is certainly not the standard we aim for. We will ensure that this issue is addressed to avoid such situations in the future. We appreciate your understanding and patience, and we hope that despite the hiccup, your next visit will be a great one. Best, The Management Team
   

   Is this helpful?

   Report
6. F

   Frank

   VIP

   Chicago

   37 reviews

   4.0

   37 reviews

   Dined 7 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Had an issue when checking in. No one was at the host station when we walked in, but a large group of employees near the kitchen standing around talking. Finally about 3 1/2 minutes later the hostess arrived. I gave her my name and she didn’t have the reservation and I said well it’s made through OpenTable and I got a confirmation. She said she could still seat us, but then I said, I won’t get my OpenTable points because it won’t be tied to that reservation. She then said “well we just use OpenTable to do our reservations. You’ll need to take that up with them. “ Very dismissive. There was a woman in back of us. Also waiting to check in who said oh I’m through OpenTable as well, and she couldn’t find hers either. Then she gave her her first name, and she said oh yes, it’s right here. So I tried the same and she said oh yes, it’s right here. I’m not quite sure what the problem was. I even spelled my last name. It was not the best way to start a brunch experience. Food was good as usual, but definitely the varieties have been cut back in the last several years. Still very enjoyable and we will be back despite the hiccup at the Host station. .
   

   Is this helpful?

   Report
7. J

   Jay

   Chicago

   126 reviews

   1.0

   126 reviews

   Dined 7 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   A terrible experience. Service was slow. Had a table right on top of us. We were already seated and about to be served and they put a table of 16 smashed in right on top of us. Servers and customers kept bumping into my chair. Salmon was not cooked enough..left half on my plate. Someone else at our table ordered chicken parm but wanted the chicken pan seared and not fired. He got 3 very small cutlets ( looked like a tv dinner portion). Embarrassing. I think Lettuce Entertain U forgot they are in the hospitality business. I stopped going here 5 years ago and just gave it another shot. Needless to say we wont be back.
   

   Is this helpful?

   Report
8. B

   Boris

   Chicago

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food, and quality of food. On time table availability.
   

   Saranello'sResponded 6 days ago

   Thanks for visiting us, Boris! We're thrilled to hear that you enjoyed the food and found it of high quality. It's great to know that our time table availability met your expectations. We always aim to provide an exceptional dining experience at Saranello's. We appreciate your feedback and look forward to serving you again soon!
   

   Is this helpful?

   Report
9. S

   Sandra

   VIP

   Phoenix

   43 reviews

   5.0

   43 reviews

   Dined on January 4, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I had the whitefish and Ron had the chicken parmasean. Both were excellent.
   

   Is this helpful?

   Report
10. H

    Heather

    Chicago

    9 reviews

    5.0

    9 reviews

    Dined on January 4, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Excellent food and great service! Will be back to try more!
    

    Saranello'sResponded 6 days ago

    Thanks for visiting us, Heather! We're thrilled to hear that you enjoyed the food and found our service excellent. It's always a pleasure to serve guests like you who appreciate the quality of our offerings. We're looking forward to your next visit to Saranello's. Your kind words have truly made our day!
    

    Is this helpful?

    Report