Sansei Seafood Restaurant & Sushi Bar - WAIKIKI, Oahu

Review summary

1. L

   Lisa

   VIP

   New York City

   1 review

   2.0

   1 review

   Dined today

   1. Overall 2
   2. Food 5
   3. Service 2
   4. Ambience 4

   The food was very good but we were a party of 4 and 3 of us got our entrees and 1 person had to wait over 20 minutes for part of her entree . We had to cancel the rest of the order because it still was not ready. The waitress was wonderful. Manager had excuses when there honestly is no excuse for everyone not eating their entrees at the same time. Disappointing.
   

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2. J

   Jordi

   Portland

   1 review

   3.0

   1 review

   Dined 2 days ago

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 3

   Food Was not as expected. Very expensive. Food just ok
   

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3. A

   Andy

   Philadelphia

   7 reviews

   4.0

   7 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 5

   this place is very busy but still be able to make reservations at the last minute, the service is slow… but food is decent!
   

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4. B

   Brock

   VIP

   San Francisco

   2 reviews

   4.0

   2 reviews

   Dined on December 19, 2024

   1. Overall 4
   2. Food 5
   3. Service 1
   4. Ambience 4

   Amazing food but watch out for a lack of attention from certain servers as Bailey did nothing but take our order and essentially abondon the table in addition to not offering a printed bill but when reviewed on handheld had incorrect items charged. First time in years that I felt the need to lower the tip due to poor service. Hopefully management starts paying attention to customer satisfaction. All this is unfortunate as the menu and food is absolutely perfect!!
   

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5. M

   Matthew

   Portland

   10 reviews

   1.0

   10 reviews

   Dined on December 15, 2024

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   Anytime your glass is literally overflowing with ice, you know they're trying to cut corners...3 sips, and it was gone! Our server had no knowledge of what he was serving. It took 15 minutes to get a drink (restaurant was slow), food was slow, and not impressed with quality.glass door to outside was dirty and had tape all over it. The kitchen would not add items to dinner, such as an egg with noodles. Asked for a fork, and here we go again with a 10 minute wait, so went to the kitchen to get forks. The table wasn't set and had to borrow soy sauce from adjacent table. Ambiance was a 0. Overrated and will never return. Fire the bartender and tell the kitchen to get a clue.
   

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6. D

   David

   Hawaii

   17 reviews

   2.0

   17 reviews

   Dined on December 15, 2024

   1. Overall 2
   2. Food 5
   3. Service 1
   4. Ambience 4

   We’ve been to this location a couple of times and the one on Maui multiple times(we live there). This was the worse experience we’ve ever had at Sansei. My wife and I both felt as though the server was on something (drugs). Inattentive, forgetful, mumbled, and took forever when the restaurant wasn’t even that busy. Took her 25 minutes to take our order. Had to ask for water. Had to ask for wasabi (really, we ordered sushi!). Had to ask for silverware for our 4 year old. Asked for my wife’s beer which still wasn’t at the table after our food had arrived and 8-10 minutes later she came back and said they didn’t have that beer. She ruined a perfectly decent dinner.
   

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7. N

   Niklas

   Hawaii

   1 review

   3.0

   1 review

   Dined on December 15, 2024

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 3

   Person selling leis and flowers during dinner was a bit weird.
   

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8. R

   Rebecca

   Sacramento

   2 reviews

   5.0

   2 reviews

   Dined on December 15, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This is the first time going to Sensei’s in Waikiki. We were seated in the patio area. The weather was great and we were able to enjoy the sunset. We ordered the Rainbow, scallop, and tempura rolls, they were fresh and delicious. In addition, they have a selection of Japanese sake on tap, we tried some Junmai sake it was delicious and had a smooth finish. The service was exceptional and professional.
   

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9. E

   Ernest

   Baltimore

   3 reviews

   5.0

   3 reviews

   Dined on December 6, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was fresh, delicious and intelligently prepared. Prices were very reasonable considering it was downtown Waikiki. Our server was attentive but not interfering. Great evening.
   

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10. L

    Laurie

    VIP

    Phoenix

    32 reviews

    5.0

    32 reviews

    Dined on November 30, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Inside Out Spicy Tuna Roll was excellent. The small plate Misoyaki Chicken was delicious and a large enough portion to have as an entree.
    

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