Riverside Restaurant at Macdonald Compleat Angler Marlow

Review summary

1. K

   Kirsty

   Buckinghamshire

   1 review

   5.0

   1 review

   Dined on January 18, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   A lovely afternoon tea and our waiter, Om, was superb. I would highly recommend it.
   

   Riverside Restaurant at Macdonald Compleat Angler MarlowResponded 6 days ago

   Dear Kirsty, Thank you for your lovely feedback! We're so glad you enjoyed your afternoon tea, and we're especially happy to hear that Om provided superb service. We truly appreciate your recommendation and hope to welcome you back again soon! Best regards, Charles F&B Manager
   

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2. M

   Michael

   Berkshire

   2 reviews

   5.0

   2 reviews

   Dined on January 9, 2025

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Everything was perfect. Beautiful cold sunny day. Thank you for arranging that
   

   Riverside Restaurant at Macdonald Compleat Angler MarlowResponded 6 days ago

   Dear Michael, Thank you so much for your kind words! We're thrilled to hear that everything was perfect, and we're glad the beautiful cold sunny day added to your experience. It was our pleasure to make it memorable for you. Hope to welcome you again soon! Best regards, Charles F&B Manager
   

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3. IG

   IanG

   London

   2 reviews

   1.0

   2 reviews

   Dined on January 3, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   Positive review: lovely river view. Negative review: 1/. Food- 70% of food listed on the menu was NOT available. 2/. Service: very bad, eg. ordered a bottle of water (it NEVER arrived) & ordered side vegetables- only arrived after reminder the waiter three times. Overall experience: dreadful and well over priced from food and service experience.
   

   Riverside Restaurant at Macdonald Compleat Angler MarlowResponded 6 days ago

   Dear Ian, Thank you for taking the time to provide your feedback. We're sorry to hear about the issues you encountered during your visit. The availability of menu items and the delay in service, especially with your water and side vegetables, are certainly not up to our usual standards. We will be addressing these concerns with our team to ensure better service moving forward. We appreciate your comments and hope to have the opportunity to provide you with a much better experience in the future. Best regards, Charles F&B Manager
   

   2 people found this helpful

4. E

   Elaine

   Oxford

   3 reviews

   1.0

   3 reviews

   Dined on January 2, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We had to queue to get into the restaurant as two staff members were talking to a group. The waitress was very abrupt in her manner when we asked for a drink to start with and she had to be reminded a couple of times that we wanted a wine list.. We asked twice for the heating to be put up higher as we were sat with coats on. The main course arrived one hour after ordering with no apology. The fish that two guests ordered was overdone and my prawn pasta was cold. We ordered desserts and these were very nice. We have decided that we will not be coming back to the restaurant. It’s certainly style over substance. We have eaten in Sindhu before and this was a very different dining experience. Overall we were all disappointed with our Riverside experience.
   

   Riverside Restaurant at Macdonald Compleat Angler MarlowResponded 6 days ago

   Dear Elaine, Thank you for your feedback, and we’re truly sorry to hear about your disappointing experience. We apologize for the delays, service issues, and meal quality. This is certainly not the standard we strive for, and we’ll be addressing these concerns with our team. We’re glad you enjoyed the desserts, but we understand your decision not to return. We appreciate you sharing your thoughts, and we’ll work hard to improve moving forward. Best regards, Charles F&B Manager
   

   2 people found this helpful

5. CC

   ColinC

   London

   3 reviews

   1.0

   3 reviews

   Dined on December 30, 2024

   1. Overall 1
   2. Food 2
   3. Service 2
   4. Ambience 2

   For a restaurant of its supposed class it was very disappointing. I was poor food, and tasteless. Only two tables booked and has a very poor reputation with Marlow residents.
   

   Riverside Restaurant at Macdonald Compleat Angler MarlowResponded 6 days ago

   Dear Colin, Thank you for taking the time to share your feedback. We are truly sorry to hear that your experience with us did not meet your expectations. We always strive to provide high-quality food and a welcoming atmosphere, and we regret that we fell short during your visit. We take all feedback seriously and will be looking into the areas you mentioned to ensure we improve. We would love the opportunity to make it up to you and provide the experience you were hoping for. Please feel free to reach out directly to discuss your concerns further or to arrange a future visit with us. Best regards, Charles F&B Manager
   

   2 people found this helpful

6. OT

   OpenTable Diner

   London

   1 review

   2.0

   1 review

   Dined on December 26, 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 4

   Boxing Day booking. Booked on OpenTable for £45 per person and restaurant billed me £65 per person. Despite showing them my booking on OpenTable as a special deal they insisted I paid the full price which was rather embarrassing after I told my families would be £45. After much arguing they agreed to honour the booking price. Service was below par. Food wasn’t great, and I hope you don’t have an intolerance or allergy because there is very little choice if you do.
   

   Riverside Restaurant at Macdonald Compleat Angler MarlowResponded 6 days ago

   Thank you for sharing your feedback, and we sincerely apologize for the confusion regarding your booking and pricing. We understand how frustrating that must have been and we’re glad we were able to resolve the issue in the end. We’re also sorry to hear that the service and food did not meet your expectations, and we take your comments seriously, especially regarding dietary options. We will address these concerns with our team to ensure a better experience moving forward. We appreciate you bringing this to our attention and hope we can provide a much smoother experience next time. Best regards, Charles F&B Manager
   

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7. T

   Tomasz

   Buckinghamshire

   1 review

   5.0

   1 review

   Dined on December 13, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   The food was great and the service was exceptional. To be honest I have rarely experienced such a top quality service.
   

   Riverside Restaurant at Macdonald Compleat Angler MarlowResponded 6 days ago

   Dear Tomasz, Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed the food and found our service to be exceptional. It means a lot to us that you recognized the effort we put into making every guest's experience top-quality. We truly appreciate your kind words and can’t wait to welcome you back for another fantastic visit! Best regards, Charles F&B Manager
   

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8. J

   Jamal

   Buckinghamshire

   1 review

   1.0

   1 review

   Dined on November 29, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   I requested a table at the waterfall, but was refused and the reservation was cancelled
   

   Riverside Restaurant at Macdonald Compleat Angler MarlowResponded 6 days ago

   Dear Jamal, Thank you for sharing your feedback, and we sincerely apologize for the inconvenience you experienced regarding your reservation. We understand how disappointing it must have been to have your request for a table at the waterfall declined, and we regret that your experience didn’t meet expectations. Please know that we are always striving to accommodate our guests as best we can, and your comments will help us improve our service moving forward. If you’d like to give us another chance, we would be more than happy to ensure your next visit is a seamless and enjoyable one. Please feel free to reach out directly to us when making your next reservation. Best regards, Charles F&B Manager
   

   2 people found this helpful

9. D

   David

   Oxford

   6 reviews

   5.0

   6 reviews

   Dined on November 28, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   6 of us ate in the conservatory restaurant overlooking the river. Everything was outstanding.
   

   Riverside Restaurant at Macdonald Compleat Angler MarlowResponded 6 days ago

   Dear David, Thank you for your fantastic feedback! We're so happy to hear that you and your group had such an outstanding experience in our conservatory restaurant with the river view. It's always a pleasure to know that our guests enjoyed their time with us. We can't wait to welcome you back soon! Best regards, Charles F&B Manager
   

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10. A

    Angela

    Surrey

    33 reviews

    5.0

    33 reviews

    Dined on November 28, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Fantastic , wonderful food, and outstanding service, plus an amazing setting , overlooking the Thames and with bridge and church view as well
    

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    Riverside Restaurant at Macdonald Compleat Angler MarlowResponded 6 days ago

    Dear Angela, Thank you so much for your wonderful review! We’re thrilled that you enjoyed not only our food and service but also the stunning views of the Thames, the bridge, and the church. It’s always rewarding to hear that our guests had such an exceptional experience with us. We’d be absolutely delighted to welcome you back soon! Best regards, Charles F&B Manager
    

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