The Regency Room - The Hotel Roanoke & Conference Center

Review summary

1. M

   Melissa

   Richmond

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We truly enjoyed our Valentines dinner with friends!!! The food was delicious and our server Maria was the best! The extra piano music was extra special…🌹😊
   

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2. J

   Jason

   VIP

   New Mexico

   71 reviews

   4.0

   71 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 5

   Once granted having a different server as our waiter, our Valentine's evening dining experience greatly improved and saved the special night despite 3 hours later.
   

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3. S

   Steve

   Richmond

   1 review

   2.0

   1 review

   Dined 1 day ago

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 2

   When I made our reservation for Friday 2/14/25 I did not know that they were doing a special Valentines fixed menu with a set price of $180 per couple, plus taxes and a fixed 20% gratuity. The menu did not indicate that the gratuity was automatic. A gratuity is supposed to be up to the diner. This is misleading. Plus, they were obviusly not prepared for the quantity of diners because service was extremely slow (wait 20 minutes for a glass of wine). We were there for some 3 hours and saw at least one couple get up and leave before receiving their food due to slow service. Our previous experiences here for our wedding anniversary had been excellent. Very dissapointed in this "adventure". Not only that, but my wife and I had diarreah during the night.
   

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4. M

   Mark

   Chicago

   2 reviews

   5.0

   2 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Chef took it up to the stars. Great food and beverages
   

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5. E

   Evan

   Richmond

   1 review

   4.0

   1 review

   Dined 2 days ago

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 5

   it was very expensive but that was to be expected. the service was kind of slow and i was not asked once if we needed anything. it was a great experience overall but quicker and more persistent service would be preferred.
   

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6. W

   William

   Richmond

   1 review

   1.0

   1 review

   Dined on February 7, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 5

   Beautiful restaurant. Love the live music. Excellent band.
   

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7. D

   Doug

   Kansas City

   1 review

   5.0

   1 review

   Dined on February 2, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent dinner experience, live music and dancing.
   

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8. s

   stella

   Western NC

   2 reviews

   5.0

   2 reviews

   Dined on January 26, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   If you want to go back in time for even just a couple of hours, this is the place for you. A beautifully maintained hotel, built in the late 1800s, this location is an experience. On your way to the restaurant, you walk thru a seating area that just calls your name with cozy furniture and a fire going. If you manage to avoid getting sucked in by that, and actually make it to the restaurant, you are met with old world charm, with a live piano player performing in the middle of a spacious yet cozy setting. The buffet offers everything from breakfast staples to a carving station, from salmon casseroles to salads, from caramel mouse to raspberry tarts. The service is impeccable, with friendly and attentive staff that seem to anticipate your every need without hovering. A great place to take your family, your friends, your significant others, and even just yourself. During the holidays, get an extra treat by walking around the hotel's ground floor while admiring dozens of thoughtfully decorated Christmas Trees. If a more casual setting is what you are looking for, there is a full bar at the other end of the ground floor.
   

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9. B

   Brandi

   VIP

   Charleston

   19 reviews

   5.0

   19 reviews

   Dined on January 25, 2025

   1. Overall 5
   2. Food 5
   3. Service 3
   4. Ambience 5

   We enjoyed a nice evening out at The Regency Room. The food was delicious and the jazz music was great!
   

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10. C

    Clay

    Richmond

    1 review

    5.0

    1 review

    Dined on January 25, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Wonderful experience and true fine dining. As someone who has worked in high-end culinary, I am quite discerning about giving 5 star reviews, but this rating was well earned. We were greeted warmly by a magnificent Maitre D, our server, Caleb, went far above and beyond to ensure we had an amazing evening. The musical accompaniment was outstanding in both performance and song selection, and the food was the true star of the evening. Surryano charcuterie was eloquent and tasty, the peanut and shecrab soups, both finalized tableside by Caleb, was fantastic! And the mains were out of this world delicious. A true culinary experience, complete with recommended wine pairings that brought out the depth and complexity of the dish. Amazingly done, thank you to the whole kitchen team and Exec Chef for a night we will not soon forget. 5/5, absolutely recommend.
    

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