ZINO

Review summary

1. K

   Kenneth VIP

   San Francisco10 reviews

   4.0

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   There were 8 of us in our party. We were seated at along table in the back corner which kept us out of the humddrum of the rest of the restaurant. Overall though the room was quiet. The service was attentive and professional yet friendly. The food was good and the portions, generous. The gluten free/vegetarian options were minimal.
   

   ZINOResponded 1 day ago

   Dear Kenneth, Thank you for sharing your experience! It’s great to hear that you and your party enjoyed our friendly service, peaceful setting, and delicious food. Your concerns about gluten-free and vegetarian options are appreciated and will be shared with the team as we continually work to improve. We look forward to welcoming you back to ZINO Restaurant again soon.
   

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2. G

   Gregory VIP

   San Francisco13 reviews

   4.0

   Dined 4 days ago

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 5

   This is such a beautiful restaurant - great ambiance. We've been there several times in the past few years. And will go there again. But last night the food was a bit off. The little gems salad was under dressed and not particularly fresh. The chicken scallopini could have been great had the chicken been pounded a bit more and far fewer mushrooms (why are mushrooms so popular right now?). The Spaghetti with meatballs was quite good. Service was great, as usual. I wish more people would come to this restaurant. I think with more diners this could become a top bay area restaurant.
   

   ZINOResponded 4 days ago

   Dear Gregory, It's always a pleasure to welcome you back! We appreciate your feedback and will share it with our team. We are so glad you enjoyed our team's service, and we look forward to welcoming you back to ZINO Restaurant for another tremendous dining experience in the future.
   

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3. e

   elisia VIP

   San Francisco21 reviews

   3.0

   Dined 5 days ago

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 5

   Several items on the menu were not available and the menu is already quite small. There was only one server and he was quite overwhelmed as the restaurant had quite a few tables full. Water, cocktails and food took quite some time. The aforementioned were quite tasty, so i will give it another try.
   

   ZINOResponded 2 days ago

   Dear Elisia, Thank you for dining with us and taking the time to share your valuable feedback. Providing an unforgettable dining experience is our top priority, so we regret the delays in service and the menu limitations you encountered during your recent visit. That said, we're pleased to hear that you were satisfied with your meal and plan on returning. We look forward to welcoming you back soon and providing you with delicious dishes alongside the exceptional, efficient service you deserve!
   

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4. M

   Marty

   San Francisco63 reviews

   4.0

   Dined on March 2, 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   A nice choice of middle eastern style food. Appetizers were very good. Main course was a bit under seasoned but good. Service was great, prompt and attentive. A quiet restaurant which is hard to find these days. When in Berkeley give it a try.
   

   ZINOResponded 7 days ago

   Dear Marty, We were thrilled you were able to join us at ZINO Restaurant. It's wonderful to hear you had an enjoyable dining experience and that you appreciated the excellent hospitality our servers provided and the variety of foods available, as well as the chance to sample some of the delicious appetizers on our menu. However, we're sorry if your main course was not seasoned to your preference, but we do value your feedback and will certainly pass your comments along. Thank you for your review, and we hope to have the opportunity to welcome you back soon.
   

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5. J

   Jim VIP

   San Francisco18 reviews

   5.0

   Dined on February 26, 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Great as always. We had a small problem with one of the dishes but our wonderful waitress comped the dish and our drinks which was beyond what we could have asked. Great place for a pre-theater dinner when going to Berkeley Rep!
   

   ZINOResponded on March 2, 2025

   Dear Jim, Thank you for dining with us, and for your compliments regarding our delicious cuisine and incredible service. We're pleased to hear that your expectations were exceeded, and we look forward to seeing you again soon at ZINO Restaurant!
   

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6. B

   Bob VIP

   San Francisco22 reviews

   3.0

   Dined on February 15, 2025

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 4

   It took us 35 minutes to get a drink after we sat down. Everything was very uneven as far as the service. The people were very nice but the poor service ruined the whole experience. Food was interesting and pretty flavorful. I would not return nor would I recommend it.
   

   ZINOResponded on February 17, 2025

   Dear Bob, Thank you for sharing your review and feedback. While we're glad you enjoyed our flavorful food, we certainly apologize that you received anything less than efficient and attentive service. Rest assured, we'll take action to immediately improve. Our team is confident we can exceed your expectations, and we hope to have a chance to change your perceptions.
   

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7. J

   Jake

   San Francisco1 review

   3.0

   Dined on February 1, 2025

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 5

   We had a nice dinner. My partner is always cold and I asked for a warm spot and they seated us next to the heater which was nice. We were looking for a quiet, cozy place to have a nice meal and this was that. We ordered an appetizer called something like "Roasted Vegetable Platter" (in bold) and then they listed other ingredients like "Purple Haze goat cheese gratin" and arugula and hazelnuts, vinaigrette, for $19. What we got was a smear of regular chevre on the plate with what I can only call an arugula salad tossed in vinaigrette with garnishes of cubed beets and I think I got one parsnip cube. It was tasty, but we wouldn't have ordered an arugula salad because we wanted a filling plate of roasted vegetables with some nice garnishes like arugula, also $19 for a salad that was not including the premium cheese gratin wasn't a fair price. There were several other menu substitutions made but when we asked if the grilled lamb part of the lamb duo could be sauteed in the pan and not grilled the server said no without even going to ask the kitchen. We were excited about the purslane that was listed on the lamb dish but again got a whole lot of arugula and no purslane. The banana bread pudding was a nice portion size and delicious. It did have chocolate in it, which wasn't listed on the menu. Again, it was good food, but they didn't stick to the menu. I might go back if I'm in the mood to have nice atmosphere without a lot of attention to the menu, but not if I'm looking to actually eat what I order.
   

   ZINOResponded on February 3, 2025

   Dear Jake, Thank you for reviewing your recent dining experience. We appreciate you mentioning our refined ambiance and are glad that you enjoyed the taste of our cuisine. However, we apologize for any deviation from the menu and for any disappointment with the descriptions of our dishes. Your input is greatly appreciated and will be shared with our internal team for further consideration. It would be our pleasure to welcome you back for a seamless dining experience worthy of a perfect rating.
   

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8. K

   Kalena VIP

   San Francisco229 reviews

   3.0

   Dined on January 26, 2025

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   I got to the restasurant earlier than the other two people and I told them I had a reservation and was waiting for the other two. When they arrived, they were told there was no reservtion in my name and the waitperson tried to seat them at a different table - luckily I saw this and directed them to where I was seated. I wanted to order a mocktail off the brunch menu but there was no bartender so there went that idea (no too impressive, huh?). The eggs benedict were fine and the spice sauce on top was a nice addition but I found the potatoes over-roasted and mushy.
   

   ZINOResponded on January 28, 2025

   Dear Kalena, Thank you for sharing your review with us. We're sorry for any mix-up with your reservation and the confusion in seating your group. Rest assured, we also regret that you weren't able to enjoy the mocktail you wanted due to the bartender's absence, which is certainly not the level of service we strive for. While we're glad you enjoyed our eggs benedict and spice sauce, it's disappointing that the potatoes didn't meet your expectations. Rest assured, your insights are valued, and we hope to provide a more seamless and satisfying experience in the future.
   

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9. M

   Melinda VIP

   San Francisco19 reviews

   5.0

   Dined on January 21, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   A gem that more of us should know about. The food was creative, flavorful and beautifully presented, our service was attentive and bespoke and warm thanks to Ella, who was delightful and made our evening so nice. It was pretty quiet, but of course it was Monday night, a holiday, and inauguration day, so people may have been hunkered down at home. I would encourage everyone to give it a try, the steak was delicious, the lamb ribs were crispy and great, and we had a really nice hummus and appetizer. Give Zino a try!
   

   ZINOResponded on January 24, 2025

   Dear Melinda, Thank you for your fantastic comments! We're pleased you enjoyed our flavorful and creative cuisine, and that Ella's dedication to delivering exceptional guest service impressed you. It was an honor having you stop by, and we look forward to welcoming you again soon for another unforgettable dining experience at ZINO Restaurant!
   

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10. m

    mimy

    Yosemite3 reviews

    5.0

    Dined on December 26, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Excellent Food / service & ambience superb If u want a memorable evening with good food this is it. We were a party of 3 came for a early dinner at 5pm . It was fairly busy for Christmas Day dinner. Filled up more in the evening. We started our dinner with Prosecco wine followed with the salad & tomato soup Main orders we ordered 2 risotto very delicious, highly recommend it if you are or even not a vegetarian . And we had the Chicken, very delicious, sauce was great. Zino restaurant is in the 1910 hotel Shattuck it beckons charm & simple lines of beauty of past era but very modern variation. We had a great corner window seat & could admire the whole dinning room & view outside . I would come back to Zino. Whether it is for special occasions like Christmas dinner or even just regular dining . I would highly recommend it. Price was reasonable for the quality of food , the ambience was lovely & service very attentive. Thank you Zino Chef , kitchen crew& service staff for a excellent memorable Christmas dinner . Worth the price. Merry Christmas 2024 & A Happy Prosperous New year 2025 . Best wishes M
    

    ZINOResponded on December 30, 2024

    Dear Mimy, Thank you for dining with us on Christmas and for your thoughtful recommendation! It's wonderful to know you thoroughly enjoyed our delicious cuisine, and we appreciate you mentioning our exceptional service and tasteful decor. Take care, and know we would be delighted to welcome you back anytime!
    

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