ZINO

Review summary

1. V

   Vivianti

   San Francisco

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The foods was delicious , And our servers are nice and helpfull . Quite restaurant . We had a lot of fun. Thank you . Good and nice restaurant
   

   • 

   ZINOResponded 5 days ago

   Dear Vivianti, It was a pleasure serving you at ZINO Restaurant. We're glad you had fun and enjoyed our delicious menu selection. Please come dine with us again soon.
   

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2. N

   Nicole

   Orange County

   2 reviews

   5.0

   2 reviews

   Dined on December 10, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Quality menu items with good service, lunch option in convenient downtown location.
   

   ZINOResponded on December 11, 2024

   Dear Nicole, Thank you for your positive feedback! We're glad to hear you enjoyed our menu offerings and that our downtown location worked well for your lunch plans. We look forward to welcoming you back to ZINO Restaurant soon!
   

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3. B

   Barbara

   San Francisco

   41 reviews

   5.0

   41 reviews

   Dined on December 8, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Delicious little gem salad , like a fresher Caesar. I love the crispy lemon slices! I enjoyed my veggie risotto and my husband liked his spaghetti and meatballs . I wish the chairs were less loungy/more upright and at the right height for the table.
   

   ZINOResponded on December 9, 2024

   Dear Barbara, Thank you for your kind review! We're so happy you enjoyed the little gem salad, veggie risotto, and spaghetti with meatballs. Rest assured, we also appreciate your feedback on the seating and will take your suggestion into consideration. It was a pleasure having you here, and we hope you'll consider returning for another great dining experience in the future.
   

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4. T

   Tony

   VIP

   San Francisco

   12 reviews

   4.0

   12 reviews

   Dined on November 29, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   Came for thanksgiving buffet. Food was mostly very good. Crabs were unseasoned. Turkey and Prime Rib were incredible. Stuffing was delicious. Desserts were solid the pecan pie was the star as it was salty and sweet—stood out for sure. Service was ok considering how busy it was. Would repeat!
   

   ZINOResponded on December 2, 2024

   Dear Tony, Thank you for taking a moment to review your experience. We are honored to learn you enjoyed our Thanksgiving Buffet. It was a pleasure having you as a guest at ZINO Restaurant, and we look forward to welcoming you back next year.
   

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5. G

   Greg

   San Francisco

   3 reviews

   1.0

   3 reviews

   Dined on November 29, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   For Chez Panisse prices ($120/person) on Thanksgiving we got a meal from the Safeway deli. Veggies cooked to mush. Desserts from the cheapest supermarket box, not made in house and not even the supermarket bakery level stuff. Waiter nowhere to be found. We finally got to order drinks after we’d finished eating. But automatic 20% gratuity added. Sterile banquet room. This place sucks.
   

   ZINOResponded on December 2, 2024

   Dear Greg, We’re deeply sorry to hear about your disappointing Thanksgiving experience. Your feedback is invaluable, and we regret falling short of providing the quality and service we are typically known for. The issues you mentioned, from the food quality to the service and ambiance, are unacceptable and not representative of the experience we strive to deliver. Your insights are vital to us as we continually improve and enhance our guest experience. We hope to change your perceptions someday.
   

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6. C

   Cele

   San Francisco

   2 reviews

   5.0

   2 reviews

   Dined on November 28, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Dined there twice in three days- a great place to catch up with friends
   

   ZINOResponded on December 2, 2024

   Dear Cele, Thank you for dining with us twice in such a short time! We’re delighted to hear that our restaurant provided a great atmosphere for catching up with friends. It’s always wonderful to be part of special moments like these, and we look forward to welcoming you back to ZINO Restaurant soon for more great meals and memories.
   

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7. A

   Amy

   San Francisco

   8 reviews

   5.0

   8 reviews

   Dined on November 20, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Outstanding service, delicious cuisine and comfortable setting. Every bite was a delight. There were flashing lights in the street due to an emergency vehicle and for half our meal we had to deal with this on our faces since we were seated at a window. No fault of the restaurant but it would have been nice to be offered a different table.
   

   ZINOResponded on November 22, 2024

   Dear Amy, Thank you for sharing your experience. We’re thrilled you enjoyed the service and cuisine. We’re sorry about any unexpected distractions, and we appreciate your understanding. Thank you for dining with us, and we’ll certainly take your feedback into account to improve the experience for future guests.
   

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8. M

   Marc

   San Francisco

   8 reviews

   4.0

   8 reviews

   Dined on November 16, 2024

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   Good food, friendly but slow service in fairly empty bar/restaurant.
   

   ZINOResponded on November 25, 2024

   Dear Marc, Thank you for your review. We’re glad you enjoyed the food and our team members' friendliness. We apologize for any service issues and assure you we will work to improve for the future.
   

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9. Y

   Yogesh

   San Francisco

   1 review

   3.0

   1 review

   Dined on November 13, 2024

   1. Overall 3
   2. Food 2
   3. Service 2
   4. Ambience 3

   Our Server got into fight with the chef and it was awful experience being there witnessing that. No one was ready to attend to us and we could hear yelling from the kitchen.
   

   ZINOResponded on November 20, 2024

   Dear Yogesh, Thank you for taking a moment to share. Please accept our sincerest apologies for your experience. What you have shared does not reflect a typical instance for our establishment, and we can assure you your report will be discussed internally to prevent it from occurring again. We hope you will consider giving us another chance to welcome you back to change your lasting impression.
   

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10. P

    Pauline

    VIP

    San Francisco

    324 reviews

    5.0

    324 reviews

    Dined on October 27, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    We met for lunch before going to a Berkeley Rep play which is 3 blocks away. We wound up getting breakfast, avocado toast and two eggs with sausage. Food was good. Service was attentive. The restaurant is in an open area next to the lobby but it can get a little noisy with people leaving the hotel but it's not obnoxious or continuous.
    

    ZINOResponded on October 31, 2024

    Dear Pauline, Thank you for sharing your experience at ZINO Restaurant! It’s lovely to hear you enjoyed our tasty breakfast and attentive service. We’re glad our open atmosphere added to the ambiance despite the occasional lobby noise. We look forward to welcoming you back for another enjoyable meal!
    

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