ZIGU

Review summary

1. F

   FUSAKO

   Hawaii

   2 reviews

   4.0

   2 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   スタッフの皆さん優しくて親切です 料理の待ち時間も長くなく美味しかったです ハワイに行ったらまた行きたいです
   

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2. R

   Robert

   VIP

   Edinburgh

   29 reviews

   3.0

   29 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 1
   3. Service 4
   4. Ambience 3

   We ordered four dishes off the late-night menus (we sat down at 10:15pm New Years Eve) - we only ate the spicy tuna !! Servers were friendly but managed to forget one of the four drinks we ordered.
   

   ZIGUResponded 1 day ago

   Thank you for visiting us. However, we sincerely apologize that we were unable to fully meet your expectations. We take your feedback seriously and will work to improve. Thank you for sharing your valuable input.
   

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3. R

   Roberto

   Hawaii

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 3
   3. Service 2
   4. Ambience 4

   I made a reservation but they did not tell us or specify anywhere that they would not serve the full menu. They had a small bite size expensive menu for New Year’s Eve. The waiter made up a little bit for the bad experience, but we were very disappointed. Would have picked another place had I known but it was already too late. Once we ordered they brought the food at different times, like if they had forgotten a dish and took them half and hour to bring a fork. The only thing they offered to make up for all the messs is a glass of cheap Prosecco….
   

   ZIGUResponded today

   Thank you for sharing your experience with us. We apologize for the inconvenience and disappointment you faced during your New Year's Eve visit. We regret that the limited menu was not communicated clearly in advance. On the evening of your visit, we informed guests at the entrance about the limited New Year's Eve menu before seating them. However, we understand that this was not your experience, and we apologize for any confusion. We are sorry for the delays in service and the unsatisfactory attempt to make up for the situation. Your feedback is invaluable, and we will use it to improve our communication and service. We hope you will give us another opportunity to provide you with the exceptional dining experience we strive for.
   

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4. N

   Neil

   Minneapolis

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 4

   We made a reservation for NYE and were excited about the menu. When we arrived we were very disappointed to learn that they had a “special” NYE menu that had very few options which were mostly appetizers. We were not allowed to order any of the dishes on the main menu (which were the reason we made the reservation). We were not given any advanced notice and had no time to make reservations at another restaurant, which we would have done if we were informed about the limited NYE menu. This restaurant is dishonest and I highly recommend you do not come here.
   

   ZIGUResponded today

   Thank you for sharing your experience with us. We apologize for the disappointment you faced during your New Year's Eve visit. We understand the frustration of arriving to a limited menu, especially when expecting our regular offerings. We regret not providing advance notice about the special menu. We did inform guests at the entrance about the limited New Year's Eve menu before seating them. However, we apologize for any confusion or inconvenience caused. Your feedback is invaluable, and we will use it to improve our communication and planning for future events. We hope you will give us another chance to provide you with the exceptional dining experience we strive for.
   

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5. D

   David

   San Francisco

   5 reviews

   5.0

   5 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 3

   NYE dinner. Super busy, but the staff was great. The noodles and sushi (Spicy tuna) were amazing. We loved the meal!!
   

   ZIGUResponded 1 day ago

   Thank you very much for visiting us! We are truly delighted to hear that you enjoyed our food and service. It would be an honor to welcome you back again in the future. ALOHA!
   

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6. V

   Veronica

   VIP

   San Francisco

   1 review

   2.0

   1 review

   Dined 2 days ago

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 3

   Service was lacking, no one brought place settings or took away empty plates and expected more after server said they had the best fish that made the them the number one restaurant. King salmon was just ok and I had a bone in mine.
   

   ZIGUResponded today

   Thank you for sharing your experience with us. We sincerely apologize for the disappointing service you received during your visit. We regret that our team did not bring place settings, clear empty plates promptly, or meet the standards we strive for. Additionally, we apologize that the King salmon did not meet your expectations and for the presence of a bone. We appreciate your feedback and will use it to improve our service and ensure a better experience for all our guests. We hope you will give us another opportunity to provide you with the exceptional dining experience we are known for.
   

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7. A

   Allison

   Hawaii

   2 reviews

   5.0

   2 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   There were lots of people today because of New Year Eve. This was my second time there, the sushi was always very fresh. Appetizers were delicious too. We loved fried tofu. Anyway we will definitely go there again next time.
   

   ZIGUResponded 1 day ago

   Thank you so much for your visit and your kind feedback! We are truly delighted to hear that you enjoyed our food. It would be our pleasure to welcome you again in the near future. Mahalo nui loa!
   

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8. T

   Tracey

   VIP

   Orange County

   7 reviews

   5.0

   7 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Amazing food and service. Definitely a must try in Waikiki
   

   ZIGUResponded 1 day ago

   Thank you very much for visiting us! We are truly delighted to hear that you enjoyed our food and service. It would be an honor to welcome you back again in the future. ALOHA!
   

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9. 朋広

   Hawaii

   1 review

   1.0

   1 review

   Dined 3 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   店員さんが親切ではありませんでした。 中トロをすすめられて１つ15ドルを期待しましたが 非常に残念なお味でした。
   

   ZIGUResponded today

   Thank you for sharing your experience with us. We apologize for the lack of kindness from our staff and the disappointing Chutoro. Your feedback is valuable, and we will use it to improve our service and food quality. We hope you will give us another chance to provide you with an exceptional dining experience.
   

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10. D

    Destiny

    VIP

    Hawaii

    4 reviews

    4.0

    4 reviews

    Dined 3 days ago

    1. Overall 4
    2. Food 4
    3. Service 4
    4. Ambience 5

    I usually love this place but I agree with another review I read here that the quality seems to have diminished. The menu is not as extensive and the food was good but not excellent like I remembered from past experiences.
    

    ZIGUResponded 1 day ago

    Thank you for visiting us. However, we sincerely apologize that we were unable to fully meet your expectations. We take your feedback seriously and will work to improve. Thank you for sharing your valuable input.
    

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