Willow Street Pizza & Taproom - San Jose

Review summary

1. OT

   OpenTable Diner

   San Francisco1 review

   1.0

   Dined 3 days ago

   1. Overall 1
   2. Food 4
   3. Service 5
   4. Ambience 4

   They sate us at a small table after I made reservations when I asked to move to a bigger table the hostess said no as there was a reservation to sit there. After we ordered at the little table I watched the larger table the whole time and only 2 people were sat at it. Which didn’t make sense as we were a larger party with a reservation. The waiter was amazing though so I feel bad even talking about the beginning experience as he made the rest of the meal worth it.
   

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2. K

   Karen VIP

   Central Coast5 reviews

   5.0

   Dined on March 8, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent waitstaff. Really good food. Will remain a loyal customer.
   

   Willow Street Pizza & Taproom - San JoseResponded 6 days ago

   Hello Karen, thank you very much for the great review! We always greatly appreciate your patronage and look forward to many more wonderful visits with you full of great food. We hope to see you again soon!
   

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3. A

   Albert VIP

   San Francisco22 reviews

   5.0

   Dined on February 2, 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   As longtime locals, we can always count on Willow Street for a great meal, excellent service, and a welcoming atmosphere. The service was attentive, the food delicious, and the prices reasonable. You really can't beat the location. A neighborhood gem that we definitely recommend!
   

   Willow Street Pizza & Taproom - San JoseResponded on February 4, 2025

   Hi Albert thank you very much for taking a moment to leave such an awesome review! We are always grateful for your patronage and are so thrilled to hear you enjoyed your delicious meals, found our service welcoming and excellent, and find our pricing reasonable. We always strive to serve only the best dishes at affordable pricing and are so glad we've hit the mark. We look forward to seeing you again soon!
   

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4. R

   Rosa

   San Francisco1 review

   5.0

   Dined on January 27, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Reservation was easy. We celebrated my boyfriend's birthday with my two teenaged children. The service was friendly and attentive. The dining room is warm and bright. Food was great, excellent portion size and good value. Nice selection of craft beer. Will definitely come back.
   

   Willow Street Pizza & Taproom - San JoseResponded on January 27, 2025

   Hi Rosa, thank you very much for such a great review! We're honored you chose to celebrate your boyfriend's birthday with us and are thrilled you enjoyed your meal and found the service friendly and attentive. We can't wait to see you again and hope it's real soon!
   

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5. L

   Lisa

   San Francisco1 review

   1.0

   Dined on January 24, 2025

   1. Overall 1
   2. Food 5
   3. Service 1
   4. Ambience 5

   The food and chefs are excellent. The service was not good, we sat for 15-20 minutes without being asked even if we would like water. Two other tables were serviced prior to us. We were not attended to until asked. Not a good experience with wait staff and this is not the first time.
   

   Willow Street Pizza & Taproom - San JoseResponded on January 27, 2025

   Hi there Lisa, thank you very much for taking the time to share your experience with us. We're really glad to hear you enjoyed the food but want to apologize on the attentiveness of your server. We always pride ourselves in having efficient and friendly staff and are greatly disappointed to hear we missed the mark during your meal. Please be rest assured we will speak with our staff about this to ensure it will not happen again and sincerely hope you give us another chance to exceed your expectations! If you'd like to discuss more, you're welcome to give us a call at (408) 971-7080 and we'd happy to speak with you. But until then, please take care!
   

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6. M

   Maryc VIP

   San Francisco16 reviews

   4.0

   Dined on January 20, 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Excellent cocktails! Great pizza! Fun atmosphere …
   

   Willow Street Pizza & Taproom - San JoseResponded on January 27, 2025

   Hi Mary, thanks so much for leaving such a nice review! We're so happy you enjoyed your pizza and cocktails and our fun atmosphere and look forward to seeing you again soon!
   

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7. T

   Tim

   San Francisco20 reviews

   5.0

   Dined on January 3, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food is always delicious. Our waitress was wonderful! We’ve had her before and she is always friendly and attentive. We bought gift certificates for family and this is our go to restaurant.
   

   Willow Street Pizza & Taproom - San JoseResponded on January 6, 2025

   Hi there Tim, thanks so much for the awesome review! We always appreciate your patronage and are flattered and honored we're your go-to restaurant. We always pride ourselves in serving delicious food and having attentive staff and are so happy to hear you enjoyed your most recent meal with us. We can't wait to see you and your family again soon!
   

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8. J

   Jill VIP

   San Francisco7 reviews

   3.0

   Dined on December 27, 2024

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   We hadn’t been to Willow Street in a couple years; we used to come more often. The menu has gotten smaller. I didn’t see any seasonal specials like they used to have. No holiday cocktails either. Service was fine, although it did take a long time to get our food once ordered. Food was ok; not as good as in years past. Would like to see the roasted potatoes return that used to come with the salmon….seasonal specials and cocktails, and bring back healthier, GF options.
   

   Willow Street Pizza & Taproom - San JoseResponded on December 30, 2024

   Hi there Jill, thank you very much for taking some time to leave us a review! We're disappointed to hear you weren't a big fan of your meal and that it took a bit too long for it to arrive to your table. We also apologize about not having our usual holiday specials and cocktails like before. We're always working on updating & improving our menu and we will certainly take all of your great suggestions into consideration when we next meet with our team about it. We greatly appreciate your time & patronage and do hope we see you again to exceed your expectations!
   

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9. K

   Kathryn

   San Francisco1 review

   5.0

   Dined on December 13, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Booked our work lunch - the atmosphere was so cozy and decorated for the holidays. We were greeted by our server, Ben who was kind and attentive. We started with the Spinach Dip - Soooo good. The bread was freshly baked to order, the dip was complimented by the whole table. Since we came for lunch, we all decided to order the lunch special. So much food! The salads were fresh, crisp, and cold. I had a pasta while my coworkers ordered mini pizzas. Even though the entrees were lunch sized, we all were stuffed. We had refills upon request, and my coworker loved the Iced Tea. Next time we schedule a work lunch, Willow Street will be in the rotation.
   

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   Willow Street Pizza & Taproom - San JoseResponded on December 23, 2024

   Hi there Kathryn, thanks so much for taking some time to leave a review for us! We're honored you and your coworkers chose to spend your lunch with us and are so thrilled to hear how much you enjoyed your meals! Ben will also be certainly thrilled to hear your compliments as well, so we'll be sure to tell him about your shout out! Thanks again for stopping by and we can't wait to see you and your coworkers again very soon!
   

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10. C

    Cindy VIP

    San Francisco18 reviews

    3.0

    Dined on November 13, 2024

    1. Overall 3
    2. Food 3
    3. Service 3
    4. Ambience 3

    We were disappointed in the food…edible but not flavorful or exciting. The waiter was very nice, but a bit harried. Wait staff didn’t act like they wanted to be there, with coat still on, ready to get out of the building. Just a little underwhelming experience
    

    Willow Street Pizza & Taproom - San JoseResponded on November 19, 2024

    Hi Cindy, thank you very much for taking a moment to share your experience with us. We're disappointed to hear you left feeling underwhelmed by our food and service and appreciate you detailing what exactly was wrong with your stay. This way, we are able to address specific points of improvement with our kitchen and waitstaff and will be sure to do so when we next speak with our team. We hope this doesn't discourage you from dining with us again as we would love the chance to exceed your expectations! Until then, please take care!
    

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