Willie's

Review summary

1. L

   Larry

   Palm Springs

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We arrived early for our reservation so we enjoyed excellent cocktails in the bar and were seated early. Reservation was for Sunday Afternoon Tea which was excellent with outstanding service. Highly recommend.
   

   Willie'sResponded 2 days ago

   Thank you so much for your wonderful review. I’m thrilled to hear you enjoyed your cocktails at the bar and that your Sunday Afternoon Tea was excellent with outstanding service. It means a lot to receive your recommendation, and I look forward to welcoming you back again soon. — Willie
   

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2. M

   Michael

   VIP

   Greensboro

   11 reviews

   4.0

   11 reviews

   Dined 4 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   The High Tea is really nice. The food is delicious however the tea is not great. The tea pots are too large and don’t keep the tea remotely warm. The tea bags (only one per pot) are too small to create a flowers pot of tea with so much water in the large tea pots. They should use stainless steel pots like in fine hotels. The porcelain pots don’t retain heat. The tea balls used for loose tea leaves are equally way too small to create a decent pot of flavorful tea . The pot sits and sits on the table to let the tea steep and by then, the water is lukewarm warm. If the tea matched the quality of delicate sandwich’s, delicious scones and sweets, they would have a 5 star rating!
   

   Willie'sResponded 2 days ago

   Thank you so much for your feedback about our High Tea service. I’m delighted to hear you enjoyed the food, including the delicate sandwiches, scones, and sweets. However, I truly appreciate your comments regarding the tea service and the challenges with the teapots. Your suggestions about using stainless steel pots and improving the size and quality of the tea bags or tea balls are very helpful. We strive to create the best possible experience for our guests, and your input gives us an opportunity to make meaningful improvements. I’ll be sure to review this with the team so we can refine our tea service. Thank you again for your thoughtful review—I hope we’ll have the opportunity to serve you again and provide a 5-star experience. — Willie
   

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3. C

   Conrad

   VIP

   Palm Springs

   47 reviews

   5.0

   47 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Had a great brunch experience on Sunday, especially the Niçoise salad and the shrimp & grits!
   

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   Willie'sResponded 2 days ago

   Thank you for your wonderful review. I’m so glad you had a great brunch experience and enjoyed the Niçoise salad and shrimp & grits. It means a lot to hear such positive feedback. I look forward to welcoming you back again soon. — Willie
   

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4. SD

   SusanD

   Palm Springs

   2 reviews

   5.0

   2 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Five of us ladies went for Sunday brunch and each of us were happy with our choices and thoroughly enjoyed the endless mimosas!! John was our server and we lucked out there, too. Exceptional service and excellent food. Would definitely go again. In fact, we're going back soon to try happy hour and bar bites..
   

   Willie'sResponded 2 days ago

   Thank you so much for your kind review. I’m delighted to hear that you and your friends had such a wonderful Sunday brunch and enjoyed the endless mimosas! I’m also glad John provided exceptional service—he’s truly a gem. We look forward to welcoming you back soon for happy hour and bar bites. I’m sure you’ll have another fantastic experience! — Willie
   

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5. R

   Rick

   Las Vegas

   3 reviews

   3.0

   3 reviews

   Dined 5 days ago

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 3

   The chicken ballotine is dry and the sauce is not that great. The Scottish Salmon taste delicious. Raviolo of Butternut was good. Ahi tuna was ok.
   

   Willie'sResponded 2 days ago

   Thank you for your feedback. I’m glad to hear you enjoyed the Scottish Salmon and the Raviolo of Butternut. I appreciate your honest thoughts on the chicken ballotine and ahi tuna as well. Your comments are very helpful, and I’ll be sure to share them with the team. I hope we’ll have the opportunity to welcome you back and provide an even better experience next time. — Willie
   

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6. T

   Tristen

   VIP

   Salt Lake City

   85 reviews

   5.0

   85 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   Really good food, great drinks and good service! Thanks again for n for a great night
   

   Willie'sResponded 2 days ago

   Thank you so much for your kind words! I’m thrilled to hear you enjoyed the food, drinks, and service. It was our pleasure to host you, and we look forward to welcoming you back for another great night soon. — Willie
   

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7. J

   John

   VIP

   Los Angeles

   16 reviews

   4.0

   16 reviews

   Dined on January 1, 2025

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   A great space, excellent food, a tad clunky service. Perhaps it was just New Year’s Eve . Will definitely come again.
   

   Willie'sResponded 2 days ago

   Thank you for your feedback! I’m glad to hear you enjoyed the space and excellent food. I appreciate your understanding about the service, especially on a busy night like New Year’s Eve. We’ll take your comments to heart as we continue to improve. I’m so pleased to know you’ll be visiting us again—I look forward to welcoming you back soon! — Willie
   

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8. K

   Kristin

   VIP

   Detroit

   3 reviews

   1.0

   3 reviews

   Dined on January 1, 2025

   1. Overall 1
   2. Food 2
   3. Service 5
   4. Ambience 3

   Our family celebrated New Year’s Eve at Willie’s. The menu and price were pre-set for the event. Our service from Michelle was fantastic! Three people selected the NY strip. Unfortunately, the entree’s were smothered in peppercorn sauce and mostly cold and overcooked. Desserts were very underwhelming. Not a good value for the $600+ price that we paid.
   

   Willie'sResponded 2 days ago

   Thank you for taking the time to share your feedback about your New Year’s Eve experience at Willie’s. I’m glad to hear that Michelle provided fantastic service—she’s a valued member of our team. I’m truly sorry to learn that the food did not meet your expectations, especially given the special occasion. Your comments about the NY strip, peppercorn sauce, and desserts are very concerning, and I sincerely apologize that we fell short. We strive to provide exceptional experiences, and it’s disappointing to know we missed the mark. I appreciate your honest feedback and will be reviewing these concerns with our team to ensure improvements are made. I hope we’ll have the opportunity to welcome you back and provide the quality and value you deserve. — Willie
   

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9. C

   Carl

   VIP

   Palm Springs

   2 reviews

   5.0

   2 reviews

   Dined on January 1, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fantastic New Years Eve dinner most enjoyable by all
   

   Willie'sResponded 2 days ago

   Thank you so much for your kind words! I’m thrilled to hear that you had a fantastic New Year’s Eve dinner and that everyone enjoyed it. We look forward to welcoming you back again soon. — Willie
   

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10. B

    BILL

    Los Angeles

    3 reviews

    1.0

    3 reviews

    Dined on January 1, 2025

    1. Overall 1
    2. Food 1
    3. Service 3
    4. Ambience 2

    It was New Year's Eve, and we were excited to go to an upscale Palm Springs restaurant for supper to celebrate the New Year. Three women were at the front desk talking with a guest. We stood for a few minutes waiting for one of the three to confirm our reservation. Finally one of them turned to us, took our name, confirmed the res., and asked us to wait. Minutes passed. There were no other diners waiting in the entryway. We were finally taken to our two-top, handed the prix-fixe menu and what we were told was the wine list—it was another dinner menu. We asked for the wine list. Our waiter, Luis was friendly, fast, and efficient. The supper cost $98 per person + 20% service fee. We each ordered filet mignon. By coincidence we'd eaten a wonderful filet mignon the previous night at Sammy G's Grill in Palm Springs, but Willie's featured meat dishes, so we thought we were in for a treat. However both of our servings of filet mignon were fatty and much smaller than what we'd been served the previous night. From being seated in the lobby to paying the bill we spent nearly two hours at Willie's. The wait staff appeared over-worked and understaffed, and the entire experience makes me wonder, is Willie's owned by a faceless corporate overlord who sets ceilings on prices the restaurant manager is allowed to pay for staff and meat?
    

    Willie'sResponded 2 days ago

    Thank you for taking the time to share your detailed feedback about your New Year’s Eve experience. I’m truly sorry to hear that your evening didn’t meet expectations, especially on such a special occasion. I apologize for the delay at check-in and the mix-up with the menus. While I’m glad to hear Luis provided friendly and efficient service, I regret that the filet mignon didn’t meet your expectations, particularly given the price and occasion. We take your comments seriously and will be reviewing both the food quality and staffing concerns to help us identify areas for improvement. Thank you again for sharing your experience. I hope we might have the opportunity to provide you with a better experience in the future. — Willie
    

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