White Horse - London Colney

White Horse - London Colney reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. S

   Stephanie

   Bedfordshire1 review

   1.0

   Dined 7 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   Person greeting us was shocking. When he realised we had a booking we were met with "ffs". Food was ok.
   

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2. S

   Stephen

   Hertfordshire2 reviews

   4.0

   Dined on October 20, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Staff were very helpful, caring and great service. Will definitely return.
   

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3. S

   Stephen

   Hertfordshire2 reviews

   5.0

   Dined on September 29, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   First time having a meal at The White Horse. Very helpful and accommodating staff. All of them could not do enough for us. The food was well presented, hot and plentiful. We will definitely return. Thanks for an enjoyable meal.
   

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4. I

   Idan

   London1 review

   1.0

   Dined on August 24, 2024

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   The food is below average, and the atmosphere is noisy and unpleasant.
   

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5. OT

   OpenTable Diner

   Hertfordshire1 review

   4.0

   Dined on June 19, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Nice foods & good view on sport Europe cup & nice relax
   

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6. VC

   VikkiC

   Hertfordshire6 reviews

   4.0

   Dined on April 15, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Very nice place The service from Jack behind the bar and serving our food was excellent He made sure we were happy with everything 👍
   

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7. JR

   JamieR

   London2 reviews

   1.0

   Dined on March 10, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Booked Mothers Day especial table for 2pm, got sat at 2.50pm Ordered food at 3pm. When food had not arrived by 3.45 I approached the bar for the first time to enquire. Was told started would be out by 4pm Made my second trip to the bar at 4.30pm to enquire where the starters where, told they'd be there soon. They arrived at 4.35pm, 1hr 35mins after ordering them Empty starter plates and glasses stood on table long after we'd finished with them, waiting staff came and went and not one noticed the table or made references or apologised for the lateness of food. We took the glasses to the bar at 5pm and asked about the mains. The mains arrived of varied temperature and delay at 5.10pm. Mostly inedible. I trundled to the bar, again. to complain, was given a refund of mains, nothing else. We made the ill fated decision to stay for the third course we'd already paid for. Was told it would be out by 5.30pm We ordered 4 apple crumbles with custard. The apple crumbles arrived at 5.45pm that were horrible with a (and I kid you not) thimble full of custard. We finished and left at 6pm Terrible experience, terrible food, terrible customer service. The manager was seen shouting at her staff front of house which as a paying customer, should never be seen. Can I give a negative score?
   

   White Horse - London ColneyResponded on March 18, 2024

   Hi Jamie, Firstly, I want to apologise that we did not deliver what we set out to do on Mothers Day by giving everyone and fabulous experience on this special day We limited bookings to ensure we delivered great service on Mothers Day but with a mix up on areas booked, tables ended up being released as 'available' and with people either turning up late or early we failed in our promise to you. I take full responsibility but can also confirm that we have looked into how these issues happened to, 1 - ensure we minimise issues happening again and 2 - what we say we will do, we deliver. I would therefore like to invite you back to sample our new menu and would like to offer you a 25% discount by way of a goodwill gesture Please let me know if you can attend? Kindest Regards Peter
   

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8. AS

   AimeeS

   Kent1 review

   5.0

   Dined on January 27, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Met with our friends and babies to have a meal here today, 6 adults, 3 babies and the team couldn’t be more accommodating. They kept checking we were ok, if the babies needed anything. The lady behind the bar was really friendly and helpful. She has a little chat with us and showed us her beautiful son also. The whole atmosphere was warm and inviting. The food was amazing! Portion sizes were very generous and everything tasted so good. We chose this place at random as it was equal distance from us all meeting up together but we will certainly be returning next time we visit. Thanks so much team, I never write reviews but couldn’t not after today.
   

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9. BP

   BethanyP

   Hertfordshire2 reviews

   5.0

   Dined on January 14, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was good value for money, loads of choices and overall a very nice experience.
   

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10. PB

    PeterB

    Hertfordshire1 review

    5.0

    Dined on January 12, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Staff were really friendly and attentive Food was surprisingly really good and a good price Well defo book again!
    

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