White Dog Cafe-Haverford

Review summary

1. C

   C

   New York City

   2 reviews

   2.0

   2 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 4

   We'd been coming here over many years, but something seemed to have fallen off in the kitchen our last visit. They just couldn't cook the beef anywhere close to the right temp, and the cut of meat for the special was wrong, and low quality. Then, they couldn't expedite a new entree when we sent back the first. (I can't remember the last time I sent back an entree dining out, and then to not even get a replacement out to my father after 25 minutes is just strange.)
   

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2. S

   Sharon

   Philadelphia

   3 reviews

   5.0

   3 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   A delightful experience, great atmosphere and extraordinary staff. I appreciate the warm greeting upon entering and the pleasant service during my entire visit. The menu selections were amazing and excellent! I plan to visit again and again and again!!
   

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3. E

   Eva

   Philadelphia

   14 reviews

   5.0

   14 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food at White Dog Cafe in Haverford was very exceptional & yummy as always. Our waitress, Heather, did an excellent job of serving us & refilling our drinks & taking our orders.
   

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4. S

   Suzanne

   VIP

   London

   20 reviews

   5.0

   20 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Unreasonable Hospitality! There was a small delay in seating us at our reservation time due to holiday merry makers not wanting to turn over their tables. Completely understandable this time of year. The staff more than made up for any small inconvenience with 2 delicious free appetizers we were offered as an apology. Everything was lovely and delicious.
   

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5. S

   Shane

   Philadelphia

   6 reviews

   5.0

   6 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It’s like having a terrific home-cooked meal at your very classiest friend’s home. Always a pleasure.
   

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6. S

   Sade

   San Francisco

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server was wonderful. He sang for my friend as it was her birthday
   

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7. E

   ELIZABETH

   VIP

   Philadelphia

   10 reviews

   4.0

   10 reviews

   Dined 7 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   We added a person last minute and were originally told that we couldn’t be accommodated but then they pulled through and fit us in!
   

   White Dog Cafe-HaverfordResponded 6 days ago

   Hi Elizabeth, We truly appreciate your feedback and are glad to hear that you had a positive experience overall. We’d love to know more about how we could have earned a 5-star review in terms of food, ambience, and value. Your thoughts would be invaluable to us as we continue to improve. Regarding the addition of another person to your reservation, we apologize for the inconvenience. At the time of your reservation, we were experiencing a high volume and unfortunately didn't have the availability to accommodate the extra guest. However, we were grateful that another table realized they needed less space and offered to adjust, which allowed us to fit your party without delay. We're glad we could find a solution! We hope to welcome you back soon! Gizzel Willis Assistant General Manager
   

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8. C

   Christophe

   Philadelphia

   37 reviews

   5.0

   37 reviews

   Dined on December 16, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Great lunch with an attentive and efficient service and very tasty dishes! Thank you!
   

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9. V

   Vince

   Philadelphia

   5 reviews

   4.0

   5 reviews

   Dined on December 15, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   We enjoyed Sunday brunch in December. They were very busy. There were adequate number of staff. We all enjoyed our meal.
   

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10. G

    GEORGE

    VIP

    Philadelphia

    248 reviews

    3.0

    248 reviews

    Dined on December 14, 2024

    1. Overall 3
    2. Food 4
    3. Service 4
    4. Ambience 3

    We have been to all of the White Dog Cafe locations. I have to say though, the Haverford location requires Management's (that means you Marty and Sydney Grims) attention. The pace of cocktails (the bar is too slow and tenders can't make anything too confusing or unique) and starters/entrees is much too slow. I believe that the servers do the best that they can but it is time for the Grims to start spending some money and add the appropriate number of staff. Also, might be worthwhile for the Wayne or Autograph Manager to come and oversee the operation and put in place an improvement plan. Hate to be too critical of the current manager but this has now been proven and is now a trend and not out of norm. We liked Haverford because it was a bit quieter than Wayne but I guess we will be going back to Wayne. It's a shame because we really like the restaurant.
    

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