Whiskey Cake - Jacksonville

Review summary

1. c

   carolyn

   Jacksonville7 reviews

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great atmosphere, good drinks and food is really good. Definitely save room for dessert .
   

   Is this helpful?

2. J

   Jaci VIP

   Atlanta27 reviews

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had great food and a great time! I highly recommend!
   

   Is this helpful?

3. M

   Margaret

   Jacksonville12 reviews

   5.0

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Second time I have been and the food has been amazing both times.
   

   Is this helpful?

4. D

   DEXTER

   San Diego2 reviews

   4.0

   Dined on March 31, 2025

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   Good food and ambience. Service slow even when not crowded. Not allot of lunch menu options which is good and bad depending on what you like. Pricey. Whisky cake is a winner! Will return
   

   Is this helpful?

5. M

   Marcey

   Jacksonville2 reviews

   5.0

   Dined on March 30, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Party of 10 .. our server, Alli, was very attentive and anticipated all of our needs! Best server and food was amazing! Recommend the Candied Bacon and steak salad!
   

   • 

   Is this helpful?

6. B

   Brian

   Cleveland50 reviews

   5.0

   Dined on March 30, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The deviled eggs were absolutely delicious, chicken waffles the best I’ve ever had, the Whiskey Cake is AMAZING. Excellent service and creative cocktails.
   

   Is this helpful?

7. T

   Tia VIP

   Jacksonville37 reviews

   3.0

   Dined on March 30, 2025

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 2

   The food was fantastic! The service was remarkably bad, unfortunately. Maybe because we weren’t drinking, it seemed the server just wanted to get rid of us?
   

   Whiskey Cake - JacksonvilleResponded on March 31, 2025

   Thanks for the review, Tia! I am thrilled to hear you enjoyed the food at Whiskey Cake - Jacksonville. I am sorry to hear about the service you received though - that's not the standard we strive for. I appreciate your feedback and will work on improving our service. My name is Jabari Simpson the general manager. I hope to see you again soon. Please ask for me so that I can ensure you have the best service on your next visit.
   

   Is this helpful?

8. S

   Stephanie

   Jacksonville3 reviews

   5.0

   Dined on March 29, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was outstanding. We arrived during brunch hours. I was set to try the brunch menu until I saw the dish at the next table. I ordered the fish and fries. It was delicious. I have a list of dishes to try. The food presentations made your mouth water. Service was outstanding from when we entered through the end of service. The kitchen manager came out to let me know he wasn’t happy with how it came out and was remaking it.
   

   • 

   Is this helpful?

9. J

   John

   San Francisco1 review

   1.0

   Dined on March 28, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   A very poor experience. Food took over one hour to come to the table for a party of 5. Some of our food came out cold,while the $88 Cowboy Ribeye came out burnt when we order Medium Rare. The steak also appeared to be a combination of other steaks rather than one continuous steak. The chips which they make on site were cold and soggy. My son's burger was raw, and there were part of my pork chop which were not cooked to 145F. We were too frustrated to complain. I tried to do something nice for my family, and Whiskey Cake completely ruined our night. We would have had better service and food at MacDonalds. Finally, I never complain or write bad reviews. This is my first.
   

   Whiskey Cake - JacksonvilleResponded on March 30, 2025

   John, my name is Jabari Simpson. I am the general manager of Whiskey Cake here in the St. Johns Town Center. I appreciate your feedback about your experience. I can clearly see that we did not meet the expectations for service that you come to enjoy normally on your last visit. I want to share that I take service seriously. The guest experience is key to our continued success. I have spoken to the chef about this and we are taking steps to prevent this from happening in the future. I would like to have the opportunity to earn your business. If you are able please reach out to me directly at the restaurant. I am happy to make this right for you and have your family visit the restaurant again. Looking forward to hearing from you. Thank you.
   

   Is this helpful?

10. M

    Marie VIP

    Washington DC13 reviews

    4.0

    Dined on March 24, 2025

    1. Overall 4
    2. Food 3
    3. Service 4
    4. Ambience 3

    First time visiting and it was a good time and nice place to meet up with friends. Our drinks (martini & old fashioned) were great!
    

    Is this helpful?