West Texas Chophouse - Palmas

Review summary

1. T

   Tyler

   El Paso

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I spent my anniversary here, I made a special request to surprise my wife. They came through above and beyond what I expected. I asked for a white rose and a card. They didn’t have the card but instead one of the managers cut out a heart from paper and write what I requested, plus there was a beautiful heart of flower pedals arranged on the table. The ambiance of the white lighted trees they have was superb. Cindy set the bar higher by making it such a perfect evening for us. I owe a huge thank you to her and as well our fantastic server Renee, he did an outstanding job was out going and showed he loved his job made us feel just fantastic. Will drive 30 minutes any time to come back here.
   

   Is this helpful?

2. j

   juan

   El Paso

   1 review

   3.0

   1 review

   Dined 2 days ago

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 5

   Meat was flavorless, was not cooked as desired and one of the steaks that we got had a funky smell. The wife ended up leaving half her plate.
   

   Is this helpful?

3. A

   Adrian

   El Paso

   7 reviews

   2.0

   7 reviews

   Dined on January 5, 2025

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 4

   The waiter was awful, he took forever to get us plates at first, making the appetizers get cold, also he forgot my side of macaroni and cheese. When we needed thigs he woukd take forever or woukd get lost. Really hard to get ahold of him, at the end he gave us the bill but forgot to comeback to give my payment. Just awful
   

   Is this helpful?

4. S

   Simon

   El Paso

   2 reviews

   5.0

   2 reviews

   Dined on January 4, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food every time!! Worth the wait time and great service.
   

   Is this helpful?

5. M

   Maria

   San Francisco

   7 reviews

   5.0

   7 reviews

   Dined on December 28, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Food was great and we received great service. I would go again
   

   West Texas Chophouse - PalmasResponded on December 29, 2024

   Hi Maria! Thank you so much for your amazing review of West Texas Chophouse! We’re thrilled to hear that you enjoyed the great food and received excellent service during your visit. Your kind words mean a lot to our team and motivate us to keep delivering outstanding experiences. We look forward to welcoming you back soon for another wonderful meal! Thank you for choosing West Texas Chophouse!
   

   Is this helpful?

6. J

   Jessica

   El Paso

   1 review

   5.0

   1 review

   Dined on December 28, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We were sat within 5 minutes of check in. Our waiter was fantastic! Food was delicious!!
   

   Is this helpful?

7. A

   Amy

   Austin

   4 reviews

   5.0

   4 reviews

   Dined on December 23, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The service my parents and I received from our waiter Rene was incredible. The food was yummy but the service is what made our experience memorable. Thank you, Rene and chophouse team!
   

   Is this helpful?

8. M

   María Fernanda

   El Paso

   1 review

   3.0

   1 review

   Dined on December 17, 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 5

   The waiter was distracted and not very attentive for our table. We understand. Food was overcooked.
   

   Is this helpful?

9. j

   john

   Oklahoma City

   2 reviews

   5.0

   2 reviews

   Dined on November 30, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our waiter that came over at the beginning was going a mile a minute and didn’t contribute to a relaxed experience. The young lady that he worked with afterwards rescued things
   

   West Texas Chophouse - PalmasResponded on December 1, 2024

   Hi John! Thank you for your review of West Texas Chophouse! We appreciate your feedback regarding the initial service you received. We're glad to hear that the young lady who assisted later was able to improve your experience. Your comments are valuable to us, and we will look into this matter to ensure a more relaxed atmosphere for all our guests. We hope to welcome you back for another enjoyable meal soon! Thank you for choosing us!
   

   Is this helpful?

10. R

    Rebecca

    Las Vegas

    1 review

    4.0

    1 review

    Dined on November 28, 2024

    1. Overall 4
    2. Food 4
    3. Service 5
    4. Ambience 5

    Went on thanksgiving day at 1:00 and they had run out of turkey. Everyone was disappointed so we picked different things from the menu but it wasn’t the thanksgiving meal we had been looking forward to.
    

    Is this helpful?