West Texas Chophouse - Cimarron

Review summary

1. V

   Vicki

   El Paso

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 5

   Awful. Bad food and worse service. This is absolutely the last time I’ll eat at this place. Waitress brought the appetizer, salads and main course all at the same time. Waitress got my order wrong and it was still messed up when she finally served me 30 minutes later. They brought my baked potato without butter or sour cream and no main course. The waitress finally brought my chicken but forgot the gravy. The potato was cold. No one was apologetic for the continued screw up. I will not be back. Merry Christmas !!!!!!
   

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2. W

   William

   Portland

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food, service is amazing looks to be one of the newer locations
   

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3. C

   Cindi

   VIP

   El Paso

   59 reviews

   3.0

   59 reviews

   Dined 5 days ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 4

   I really want to love this place, decor is gorgeous, some of the staff is top notch (mostly the bussers) but half of the servers stand around watching TV or chitchatting while customers wait for basics like water or bread. Long wait for even a greeting, our server Jon apologized but was just inattentive most of our visit. Delivered undercooked bread, left water glasses (my only beverage order) empty, dirty glasses for my daughter's lemonade, no straw, no condiments, side salad was 2/3 shredded cheese 1/3 wilted lettuce. Burgers were good.
   

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4. M

   Manuel

   Phoenix

   2 reviews

   5.0

   2 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Favorite Steakhouse in El Paso , bone in rib eye never disappoints 👍🏻
   

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5. D

   Daniel

   El Paso

   1 review

   3.0

   1 review

   Dined 7 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   Been here before. But, this time, the waiter was inexperienced had trouble opening up the wine bottle, other than that he was very attentive. Ordered 12oz ribeye & it was not as tender as in the past. Flavor was good, just a little tough. Not a terrible experience, but not as good as before.
   

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6. S

   Sasha

   New Orleans

   1 review

   5.0

   1 review

   Dined on December 19, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The staff was friendly. Our server was very kind and efficient. The food was remarkable. They treated us very well for my boyfriend’s birthday. It was his first time there and he loved it.
   

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7. F

   Felipe

   VIP

   Cancun

   4 reviews

   5.0

   4 reviews

   Dined on December 18, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   All the steak were at the wrong temp. Felipe Espinoza 915-974-9768
   

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8. A

   Anna

   El Paso

   1 review

   4.0

   1 review

   Dined on December 17, 2024

   1. Overall 4
   2. Food 3
   3. Service 3
   4. Ambience 4

   Service was slow, part of my food was cold, my brother’s steak came out raw when he asked for medium. And it was my dad’s birthday and they didn’t recognize that or offer any sort of dessert.
   

   West Texas Chophouse - CimarronResponded 4 days ago

   Hi test, thank you for your review! We're sorry to hear about the slow service and the issues with your food at West Texas Chophouse. We also regret that we did not acknowledge your dad’s birthday during your visit. Your feedback is important, and we will look into these matters to enhance our service. We appreciate you sharing your thoughts and hope to have the opportunity to welcome you back for a better experience in the future!
   

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9. I

   Isaac

   El Paso

   1 review

   4.0

   1 review

   Dined on December 16, 2024

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 5

   Other than the waiter spilling some vey expensive Rosé on the table and overflowing the glasses of water the Overall experience was very good
   

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10. D

    Dennis

    El Paso

    1 review

    5.0

    1 review

    Dined on December 15, 2024

    1. Overall 5
    2. Food 4
    3. Service 5
    4. Ambience 5

    Staks were great. Veggies were frozen no flavor. Service was fantastic. Having reservations got us seated right away.
    

    West Texas Chophouse - CimarronResponded on December 16, 2024

    Hi Dennis! Thank you for your great review of West Texas Chophouse! We’re thrilled to hear that you enjoyed the steaks and received fantastic service. We appreciate your feedback regarding the veggies and will take action to look into this. Your input is invaluable to our team as we strive to improve. We hope to welcome you back soon for another delightful dining experience! Thank you for choosing West Texas Chophouse!
    

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