Well Hung Vineyard & Restaurant

Review summary

1. S

   Steve

   VIP

   Washington DC

   8 reviews

   4.0

   8 reviews

   Dined 6 days ago

   1. Overall 4
   2. Food 5
   3. Service 2
   4. Ambience 3

   Loud large party made conversation nearly impossible. Great food and drink!
   

   Well Hung Vineyard & RestaurantResponded 5 days ago

   Steve: We sincerely apologize, for a large party affecting your dining experience. We're hoping to see you, again. Cheers
   

   Is this helpful?

   Report
2. A

   Amy

   VIP

   Richmond

   1 review

   2.0

   1 review

   Dined on December 13, 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 1

   We had a reservation at 6 and were seated immediately, but it took about 20 minutes to be acknowledged and just get waters. After ordering food, it took about 30-35 minutes to get food and our appetizer was brought out at room temp and dry, like it had been sitting, They also brought out the app with the entrees. After that, service was inconsistent, we both ran out of water, and it took a while for another table touch to get our waters refilled. Overall, the food quality was not up to standard of other downtown restaurants we frequent, so we won’t be back to try this place again.
   

   Well Hung Vineyard & RestaurantResponded 7 days ago

   Amy: We're sorry to hear about your recent visit, as this isn't what we want nor expect. We've shared your thoughts with our team, to improve. Thank you.
   

   Is this helpful?

   Report
3. S

   Sunny

   Richmond

   1 review

   2.0

   1 review

   Dined on December 12, 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   The service was slow, even though there were only three tables with people. There was one server at the bar and doing the entire restaurant. The shrimp was overcooked to the point of rubber. The noodles were overcooked. This is our fifth visit and we will not be back.
   

   Well Hung Vineyard & RestaurantResponded 7 days ago

   Sunny: We appreciate your thoughts, and opinion on your recent visit. We're sorry we didn't meet your expectations. We've shared your review with our service & culinary team.
   

   Is this helpful?

   Report
4. L

   Leland

   Richmond

   1 review

   5.0

   1 review

   Dined on November 23, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My wife and I dine here for date nights here and there, and we have decided that we are going to make Well Hung our anniversary dinner each year going forward. We ate here for our 2nd anniversary last year and again for our 3rd tonight. We haven't had a meal that we have not enjoyed yet! The food is delicious! We tried the apple cobbler tonight, and it was divine! We can't wait to eat at Welll Hung again! Highly recommended!
   

   Well Hung Vineyard & RestaurantResponded on November 24, 2024

   Leland: Ahhh... We're so thankful for you and your bride! We sincerely appreciate your overall 5 stars, and kind words. We're looking forward to seeing you, again.
   

   Is this helpful?

   Report
5. J

   Julie

   Richmond

   1 review

   2.0

   1 review

   Dined on November 15, 2024

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 2

   One server for the entire restaurant. We ordered our drinks and they came out without ice an hour and 15 minutes later. Portions were very small for dinner entrees. They need more staff. Would not recommend.
   

   Well Hung Vineyard & RestaurantResponded on November 16, 2024

   Julie: We sincerely appreciate your thoughts, on your recent visit. We're sorry we didn't meet your expectations, as this isn't the norm for our Roanoke location, as you'll see by our other reviews. Our main server was training someone, and this may have been the cause for not meeting your expectations. Please know we've spoken with our team, regarding your thoughts to ensure we continue to improve. Once again, thank you for your thoughts.
   

   Is this helpful?

   Report
6. J

   Jacob

   Charleston

   3 reviews

   5.0

   3 reviews

   Dined on November 9, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was great. The flavor never fails to disappoint.
   

   • 
   • 

   Well Hung Vineyard & RestaurantResponded on November 10, 2024

   Jacob: We're so glad you enjoyed, dining with us! Thank you for the 5 stars, and kind words. Hoping to see you, again. Cheers
   

   Is this helpful?

   Report
7. K

   Katherine

   Greensboro

   2 reviews

   3.0

   2 reviews

   Dined on November 2, 2024

   1. Overall 3
   2. Food 4
   3. Service 5
   4. Ambience 5

   Service was attentive and personable. Our only complaint was both plates of short rib came out nearly ice cold. The other two entrees brought to our table were hot.
   

   Well Hung Vineyard & RestaurantResponded on November 4, 2024

   Katherine: We're sorry to hear we didn't meet your expectations, culinary wise. We're hoping you mentioned this to your server, while dining? Hoping you'll revisit, another time. Once again, thank you for letting us know.
   

   Is this helpful?

   Report
8. A

   Adrienne

   VIP

   Washington DC

   11 reviews

   2.0

   11 reviews

   Dined on October 28, 2024

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 2

   My husband ordered a maple whiskey sour and found it undrinkable. He also ordered the crab cakes and found them to be overly salted and suspiciously dark. The rice was ok. The shrimp scampi wasn’t bad. The viogner was pretty good.
   

   Well Hung Vineyard & RestaurantResponded on November 4, 2024

   Adrienne: We sincerely appreciate your thoughts, on your visit. We're hoping you voiced your displeasure with our server, or manager. Thankfully this isn't the norm., for us and we apologize we didn't meet your expectations. We're hoping you'll give us another try, in the future. Once again, thank you for your thoughts.
   

   Is this helpful?

   Report
9. A

   Anthony

   Richmond

   33 reviews

   5.0

   33 reviews

   Dined on October 28, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   What a fun place! We've had the opportunity, to dine in their Gordonsville, VA location and wanted to check out, Roanoke. The food, drinks, service etc was absolutely amazing! Thank you for a wonderful lunch. We will definitely stop by again, when in town.
   

   Is this helpful?

   Report
10. K

    Kipley

    VIP

    Richmond

    5 reviews

    3.0

    5 reviews

    Dined on October 26, 2024

    1. Overall 3
    2. Food 3
    3. Service 4
    4. Ambience 3

    It was loud and the chairs are unbelievably uncomfortable.
    

    Is this helpful?

    Report