VUE Rooftop at Hotel Washington

Review summary

1. M

   Michelle

   Hawaii

   1 review

   2.0

   1 review

   Dined on January 20, 2025

   1. Overall 2
   2. Food 3
   3. Service 3
   4. Ambience 4

   This restaurant is worth the view but if you are a foodie this is not the place. It was dirty, menus were handed with food smeared across it. Asked for another and it was also dirty.
   

   VUE Rooftop at Hotel WashingtonResponded 2 days ago

   Thank you for sharing your feedback. We’re glad you enjoyed the view, but we sincerely apologize for the cleanliness issues you experienced with the menus. This is not the standard we aim to uphold, and we will be addressing this with our team to ensure it does not happen again. We value your input and hope you’ll consider giving us another chance to provide a more enjoyable experience in the future.
   

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2. B

   Brenda

   Charlotte

   2 reviews

   5.0

   2 reviews

   Dined on January 19, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Very good experience. Great views. Hostess was amazing and was always checking in on us to see if we needed anything.
   

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3. M

   Marni

   Phoenix

   1 review

   4.0

   1 review

   Dined on January 19, 2025

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Beautiful spot great food great potential I did make a comment to the manager regarding the price point and the glassware that it served in does not meet the ambience in class of the restaurant. I’m sure you can work on that. Even if you break more glasses having nicer glassware, the price point that you’re selling your drinks at that way using that.
   

   VUE Rooftop at Hotel WashingtonResponded 2 days ago

   Thank you for your thoughtful feedback. We’re pleased to hear that you enjoyed the food and the ambiance of our restaurant. We also appreciate your comments regarding the glassware and pricing. We understand how important it is for every detail to align with the overall experience, and we will certainly take your suggestions into consideration as we continue to improve. Thank you again for sharing your perspective, and we hope to have the opportunity to welcome you back soon.
   

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4. D

   David

   Atlantic City

   3 reviews

   5.0

   3 reviews

   Dined on January 18, 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Fast and polite service. Food was good. Sunset and views were super
   

   VUE Rooftop at Hotel WashingtonResponded 2 days ago

   Thank you for your wonderful review! We're thrilled to know that you enjoyed the great view and food with us and overall are happy to hear we were able to provide you with a great experience. Your feedback is valuable to us, and we hope to welcome you back soon for another awesome experience!
   

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5. J

   John

   Washington DC

   7 reviews

   5.0

   7 reviews

   Dined on January 18, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   VUE at W Hotel was as always MEMORABLE! Ambiance & VIEWS simply amazing! Food, Service, and cocktails were all TOP SHELF! VUE “ROCKED! John - YUBA CITY
   

   VUE Rooftop at Hotel WashingtonResponded 2 days ago

   Thank you so much for your kind words! We’re thrilled to hear that you had another memorable experience with us at VUE. It’s wonderful to know you enjoyed the ambiance, views, food, service, and cocktails. We truly appreciate your continued support and look forward to welcoming you back for many more exceptional visits!
   

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6. I

   Isabella

   Greater Boston

   1 review

   2.0

   1 review

   Dined on January 18, 2025

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 1

   Pretty disappointing brunch—food was really overpriced and service not great. View was nice but not worth the prices—maybe better as a cocktail spot, for brunch the ambiance was cold. Requested a window seat but wasn’t able to get one, and if you don’t have a window seat I would say it’s not worth coming here.
   

   VUE Rooftop at Hotel WashingtonResponded 2 days ago

   Thank you for sharing your feedback. We’re glad to hear you enjoyed the view, but we’re sorry to hear that your brunch experience didn’t meet your expectations. Our team works hard to provide excellent service and quality food, and we’ll certainly take your comments into consideration as we strive to improve. Regarding seating, we always do our best to accommodate guest preferences based on availability, and we apologize if we weren’t able to provide a window seat during your visit. We value your input and appreciate your perspective as we continue to enhance our guests' experiences. We hope to have the opportunity to welcome you back and provide a more enjoyable visit in the future.
   

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7. A

   Anne

   Washington DC

   5 reviews

   4.0

   5 reviews

   Dined on January 18, 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   The food and ambiance was wonderful. However, extremely pricey. One glass of wine was 28$. I would recommend, but knowing that you will have a hefty bill at the end of your experience.
   

   VUE Rooftop at Hotel WashingtonResponded 2 days ago

   Thank you for your feedback. We’re delighted to hear that you enjoyed the food and ambiance! We understand that our pricing may be on the higher side, and we strive to offer an exceptional experience that reflects the quality of our offerings. We truly appreciate your recommendation and hope to welcome you back again soon.
   

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8. L

   Lauren

   VIP

   Baltimore

   8 reviews

   4.0

   8 reviews

   Dined on January 12, 2025

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 5

   Incredible views and a nice ambience with good service, but the menu and $30 cocktails are vastly overpriced.
   

   VUE Rooftop at Hotel WashingtonResponded 2 days ago

   Thank you for your feedback. We’re glad to hear that you enjoyed the views, ambiance, and service during your visit. We understand that pricing is an important factor, and we strive to offer a high-quality experience that reflects the value of our offerings. We appreciate your input and will certainly take it into consideration as we continue to refine our menu. We hope to welcome you back soon for another enjoyable experience.
   

   1 person found this helpful

9. T

   Terry

   Kansas City

   2 reviews

   5.0

   2 reviews

   Dined on January 10, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The Vue was so accommodating. Our flight to DC was delayed so I called to ask if we could push our reservation back and they said of course! We were so excited because we wanted to see DC at night and were not disappointed. The food was wonderful and staff was great. We walked around and took some great pictures! Might see if we can drop back in to see the view in the daytime as well.
   

   VUE Rooftop at Hotel WashingtonResponded 2 days ago

   Thank you for your wonderful feedback! We’re so glad we could accommodate your change in plans and that you had the chance to enjoy the stunning night views of DC. It’s fantastic to hear that you enjoyed the food and service, and we’re thrilled that you got some great pictures. We’d love to welcome you back to experience the view during the daytime as well – we’re sure it will be just as memorable! Thank you again, and we look forward to seeing you soon!
   

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10. D

    Dietrich

    VIP

    Salt Lake City

    12 reviews

    3.0

    12 reviews

    Dined on January 9, 2025

    1. Overall 3
    2. Food 1
    3. Service 4
    4. Ambience 2

    The venue was very dark, and nearly empty. It could be that Washington had experienced record snowfall and frigid temperatures that kept the crowds away. Or it could be that VUE’s drink prices are so outrageously high that people don’t venture in a second time. It was so cold in the place that my friend and I kept our down coats on the entire time. Mind you, we both thought our cocktails were outstanding—but at $28 each, they should have been! Suffice to say, VUE is attempting to capitalize on their view, but with so many other bars in close proximity, I think they will need to rethink their pricing to survive.
    

    VUE Rooftop at Hotel WashingtonResponded 2 days ago

    Thank you for taking the time to share your feedback. We’re glad to hear that you enjoyed your cocktails, and we appreciate the compliment! We also understand that the ambiance and comfort during your visit were impacted by the cold temperatures. Since your last visit, we’ve installed new heaters to improve the overall comfort of the space, and we hope this will provide a more enjoyable experience on future visits. We also value your thoughts on pricing and always strive to offer an exceptional experience that reflects the quality of our offerings, including our views and atmosphere. We truly appreciate your insights and hope to have the chance to welcome you back soon for a warmer, more comfortable visit!
    

    1 person found this helpful