Villa Italiano Chophouse

Review summary

1. S

   SANDRA

   Caribbean

   2 reviews

   5.0

   2 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   My only comment was the amount of pepper was a bit excessive in the fruti di mare. Everything else was perfect. Great service.
   

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2. R

   Ron

   Greater Boston

   13 reviews

   5.0

   13 reviews

   Dined on December 8, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent Italian food with top shelf service and quality in beautiful surroundings. The Chocolato dessert martini is to die for!
   

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3. OT

   OpenTable Diner

   San Francisco

   1 review

   2.0

   1 review

   Dined on December 6, 2024

   1. Overall 2
   2. Food 1
   3. Service 4
   4. Ambience 4

   The appetizer was cold, and it seems that the heat was not on in the restaurant, the restaurant was cold
   

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4. k

   kristen

   New York City

   1 review

   2.0

   1 review

   Dined on December 5, 2024

   1. Overall 2
   2. Food 1
   3. Service 3
   4. Ambience 4

   During our time we ordered an appetizer that came out cold. Our waitress did not check back to see how they were. Our food as in the running window for almost ten minutes causing my food to come out cold. Our waitress did not check back with us until our meal was completed. For a higher end restaurant and for the price the experience was unsatisfactory
   

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5. J

   Jorge

   Grand Rapids

   2 reviews

   3.0

   2 reviews

   Dined on November 29, 2024

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 4

   No bread was provided for the table, and the food arrived late. Almost every dish was overly seasoned with red pepper flakes. The wine selection wasn’t impressive, and the tip was automatically included. On the bright side, the ambience was nice, with music at a comfortable volume—not too loud or too soft. I’m confident this isn’t the best Italian restaurant in Orlando, as they proclaim.
   

   Villa Italiano ChophouseResponded 3 days ago

   Hi Jorge! We sincerely apologize that your experience did not meet expectations, particularly regarding the delay in service, seasoning of the dishes, and wine selection. We’re also sorry for any inconvenience caused by the automatic gratuity. However, we’re glad to hear you enjoyed the ambience and music during your visit. We hope you’ll consider giving us another chance in the future. Best Wishes, Social Media Support
   

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6. C

   Cathy

   Charlotte

   36 reviews

   5.0

   36 reviews

   Dined on November 29, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food and service were excellent. Ambience is good.
   

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7. C

   Cynthia

   VIP

   Charleston

   6 reviews

   5.0

   6 reviews

   Dined on November 28, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was excellent. Service was great. Love the atmosphere
   

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   Villa Italiano ChophouseResponded 3 days ago

   Hi Cynthia! We appreciate your fantastic rating on the Villa Italiano Chophouse very much! We look forward to hosting you again soon. Best Wishes, Social Media Support
   

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8. S

   Sharon

   Miami

   2 reviews

   3.0

   2 reviews

   Dined on November 24, 2024

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 3

   I have been here many time. It’s been a year since I’ve been back. This time the appetizer were cold and not fully cooked (calamari and garlic rolls). The main dish came out ok my NY strip was rare cooked when I order it medium cooked. The amount of peper and salt on the vegetables were unbeatable. The drink were fine. They need to make sure when re hiring a cooker they know what they are cooking and preparing for the costumer’s. This isn’t a cheap restaurant so you expect high quality food.
   

   Villa Italiano ChophouseResponded 3 days ago

   Hi Sharon! We appreciate your loyalty and are truly sorry to hear that your recent visit did not meet the high standards you’ve come to expect from us. It’s disappointing to learn that the appetizers were not properly prepared, and the NY strip was not cooked to your preference. We sincerely hope to have a future opportunity to impress you. Best Wishes, Social Media Support
   

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9. G

   Gary

   Orlando

   2 reviews

   5.0

   2 reviews

   Dined on November 24, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The bruschetta is very flavorful. The four cheese raviolis were outstanding. Well worth a visit.
   

   Villa Italiano ChophouseResponded 3 days ago

   Hi Gary! We are so excited to see that your visit to the Villa Italiano Chophouse went very well! We take pride in our amazing service, savory meals, and our impeccable ambiance. We look forward to hosting you again soon! Best Wishes, Social Media Support
   

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10. A

    Anthony

    New York City

    2 reviews

    3.0

    2 reviews

    Dined on November 23, 2024

    1. Overall 3
    2. Food 3
    3. Service 5
    4. Ambience 2

    Nice enough place in the middle of Westgate timeshare community. Food was too sweet and not very plentiful. Ambience was more American café than Italian chophouse. Our waitress was charming. For what we got I thought fairly pricey.
    

    Villa Italiano ChophouseResponded 3 days ago

    Hi Anthony! Thank you for sharing your thoughts with us. We’re glad to hear you enjoyed the service and found your waitress charming, but we’re sorry to learn the food and ambience did not meet your expectations. We appreciate your visit and hope to have the opportunity to deliver a better experience in the future. Best Wishes, Social Media Support
    

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