Victoria's

Review summary

1. K

   Kim

   Bristol

   1 review

   5.0

   1 review

   Dined on December 22, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My son and I had an overnight pre-Christmas break at Queens Hotel Cheltenham and had the £40 pp for 3 courses dinner option. Excellent choice of menu and it was delicious. Perfectly cooked and presented. I especially liked the chocolate flowerpot dessert !! Breakfast, again, excellent choice of options and I tried the Hungarian Largos donut pancake with mushrooms, garlic and egg. Very nice.
   

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   Victoria'sResponded 4 days ago

   Dear Kim, Thank you for taking the time to share your delightful experience with us. We’re thrilled to hear that you and your son enjoyed your pre-Christmas break and found both the dinner and breakfast to be excellent. It’s wonderful to know the chocolate flowerpot dessert was a highlight for you, and we’re glad you enjoyed trying the Hungarian Lángos at breakfast – such a unique and flavorful choice! We hope to welcome you back for another memorable stay soon. Kind regards, Macenroe Dsouza
   

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2. A

   Antoni

   Gloucestershire

   1 review

   5.0

   1 review

   Dined on December 19, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The ambience is lovely at Victorias in the evening with the Christmas lights and the ice skating as scenery, the staff are very welcoming and friendly.
   

   Victoria'sResponded on December 21, 2024

   Dear Antoni, Thank you for your kind review! We’re delighted to hear you enjoyed the festive atmosphere and the service at Victorias. It’s always a pleasure to know our guests had such a positive experience. We look forward to welcoming you back soon! Kind regards, Macenroe Dsouza
   

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3. V

   Ving

   Gloucestershire

   1 review

   5.0

   1 review

   Dined on December 15, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 3

   The service at the table served by the waitresses are extraordinary good service. The foods are very good, freshly made, and tasty, but the Ice Scream is poor of quality, need better choice.
   

   Victoria'sResponded on December 21, 2024

   Dear Ving, Thank you for your kind feedback! We’re delighted to hear that you enjoyed the food and were pleased with the service, especially from our waitress. I’ll be sure to pass along your compliments to her. We also appreciate your thoughts on the ice cream, and we’ll certainly look into improving our dessert offerings. We hope to welcome you back soon for another great experience! Kind regards, Macenroe Dsouza
   

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4. F

   Fiona

   London

   6 reviews

   5.0

   6 reviews

   Dined on December 15, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   We had a lovely girls festive afternoon tea. The service was very attentive and we had delicious sandwiches, scones and cakes.
   

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   Victoria'sResponded on December 21, 2024

   Dear Fiona, Thank you for your wonderful review! We’re so glad to hear you had a lovely festive afternoon tea with us. It’s great to know that the service and food met your expectations. We look forward to welcoming you back for another delightful experience soon! Kind regards, Macenroe Dsouza
   

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5. G

   Guy

   Gloucestershire

   3 reviews

   5.0

   3 reviews

   Dined on December 12, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We eat at Victorias a couple of times a year,and have to say that every time the service is excellent,and the food is interesting and beautifully cooked and presented. The restaurant itself is in a lovely location overlooking the park,light and airy. My only complaint today was the cost of two glasses of Prosecco at £24.00! I felt that was too much,I have paid and expect to pay £6.00 to £8.00 per glass,but this was excessive! Apart from this,it was all lovely.
   

   Victoria'sResponded on December 21, 2024

   Dear Guy, Thank you for your kind words and for continuing to dine with us. We’re delighted to hear you enjoyed the food, service, and atmosphere during your visit. We do apologize for the pricing of the Prosecco, and we truly value your feedback. We will certainly review this to ensure our offerings remain aligned with guest expectations. We hope to welcome you back soon for another wonderful experience. Kind regards, Macenroe Dsouza
   

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6. M

   Mandy

   South Wales

   2 reviews

   5.0

   2 reviews

   Dined on December 3, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a wonderful meal, service was outstanding, food delicious and good value. The restaurant was quiet and cosy. Our waitress went above and beyond to make our experience special
   

   Victoria'sResponded on December 21, 2024

   Dear Mandy, Thank you so much for your wonderful feedback! We’re so pleased to hear you had a fantastic dining experience, and we truly appreciate your kind words about the food, service, and ambiance. We’re especially happy to hear that Lakshaanna made your visit even more memorable. I’ll be sure to pass along your compliments to her – she will be thrilled to know she made such an impact on your special occasion. Congratulations on your engagement, and we look forward to welcoming you back for more memorable experiences in the future! Kind regards, Macenroe Dsouza
   

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7. R

   Rachel

   Herefordshire

   7 reviews

   5.0

   7 reviews

   Dined on December 1, 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Lovely afternoon! Would have been good to provide napkins to take home what we couldn’t manage to eat in one sitting.
   

   Victoria'sResponded on December 21, 2024

   Dear Rachel, Thank you for your lovely review! We’re thrilled to hear you had a great afternoon with us. We appreciate your suggestion about providing napkins for take-home items and will certainly take this into consideration for the future. We look forward to welcoming you back soon for another enjoyable visit! Kind regards, Macenroe Dsouza
   

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8. S

   Sue

   London

   7 reviews

   4.0

   7 reviews

   Dined on November 30, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Great food and service very good. Would definitely recommend
   

   Victoria'sResponded on December 21, 2024

   Dear Sue, Thank you for your wonderful review and recommendation! We’re so glad to hear you enjoyed the food and found the service to be excellent. We look forward to welcoming you back for another great experience soon! Kind regards, Macenroe Dsouza
   

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9. T

   TRACY

   Gloucestershire

   3 reviews

   5.0

   3 reviews

   Dined on November 28, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Thank you Chef, Ben and team for the usual lush festive roast - amazing as always.
   

   Victoria'sResponded on December 21, 2024

   Dear Tracy, Thank you for your kind words and fantastic review! We’re thrilled to hear you enjoyed the festive roast, and I’ll be sure to pass along your thanks to Chef, Ben, and the team. We truly appreciate your continued support and look forward to welcoming you back for another wonderful experience! Kind regards, Macenroe Dsouza
   

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10. L

    Lyn

    Gloucestershire

    2 reviews

    5.0

    2 reviews

    Dined on November 27, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4

    Nice restaurant with good food excellent staff. It’s late November we found restaurant to be cold so wrap up as lot of windows heating blow heaters in high ceiling.
    

    Victoria'sResponded on December 21, 2024

    Dear Lyn, Thank you for your wonderful review and recommendation! We’re delighted to hear you enjoyed the food and service. We apologize for the temperature in the restaurant during your visit. Your feedback is important, and we’ll review this to ensure a more comfortable experience for future guests. We hope to welcome you back soon for another great visit! Kind regards, Macenroe Dsouza
    

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