Vapiano - Soul Boardwalk

Review summary

1. S

   Sandra

   Gold Coast

   1 review

   2.0

   1 review

   Dined 1 day ago

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 2

   Service wasn’t great … food was ok waiter forgot my cocktail and didn’t really care
   

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2. A

   Adrian

   Melbourne

   1 review

   2.0

   1 review

   Dined 1 day ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   Went here for dinner I don’t think it was the best quality food nor service. Not somewhere I’d go again
   

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3. A

   Alison

   Canberra

   2 reviews

   1.0

   2 reviews

   Dined 6 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Pasta was overcooked, lacked flavour and very few prawns. Pizza was average. Garlic bread we couldn’t find on the online menu only the garlic cheesy one which was almost double the price. Service was minimal- if any! Would not recommend and would not bother returning to. Had better Italian in surfers and definitely not worth the long queues to get in!
   

   Vapiano - Soul BoardwalkResponded 5 days ago

   Hi Alison, thank you for taking the time to pass on your feedback. We're sorry to hear you were unhappy with your recent visit to our restaurant and we have taken your feedback on board for future improvements. Thanks, Vapiano team.
   

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4. C

   Christopher

   Gold Coast

   1 review

   1.0

   1 review

   Dined on December 31, 2024

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 1

   When booking was told that we had a seat with a view to the New Year’s Eve fireworks, however we were sat in the middle of the room, very noisy, impossible to get staff attention, pizzas were small and tasteless, no real variety, servings of pasta very small, all in all a very disappointing experience.
   

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5. K

   Karen

   Gold Coast

   2 reviews

   4.0

   2 reviews

   Dined on December 30, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 3

   This experience was good however our last experience was excellent. Prefer the inside restaurant. Outside seats are very uncomfortable. Food wasn’t as tasty as our last visit. Still ok.
   

   Vapiano - Soul BoardwalkResponded 5 days ago

   Hi Karen, thank you for providing us with your feedback. We have passed your feedback on to our team for improvements moving forward and hope to see you back again soon 😊
   

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6. M

   Marina

   Sydney

   1 review

   4.0

   1 review

   Dined on December 25, 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything was perfect! Easy booking, great food and staff and easy going atmosphere.
   

   Vapiano - Soul BoardwalkResponded on December 27, 2024

   Hi Marina, thank you for your review and feedback. We're so pleased to hear you enjoyed dining with us and look forward to seeing you back again soon 🍝
   

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7. E

   Emma

   Victoria

   1 review

   3.0

   1 review

   Dined on December 9, 2024

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 3

   Very average in every way. Staff are friendly and helpful, however ordering and paying done via QR code, with payment upfront. BBQ pollo pizza was average - not much toppings or flavour. Same for the garlic prawn linguini. Just all very bland and little bit blah. Children’s menu was also a bit rubbish. Only 4 options ( 2 boring pasta and 2 boring pizza) no drink or desert included as other places do. So a bit pricey for kids. Did the job of filling our tummies but we won’t go back. so many other great restaurants to choose on the Gold Coast.
   

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8. J

   Jessi

   Gold Coast

   1 review

   1.0

   1 review

   Dined on December 7, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Worst experience I've had here. I've dined here many times over the years but never have I waited over an hour for food, had the food come out cold and not been able to hear my friends talk over the extremely loud music. We ordered at 745 and didnt get our dinner until almost 9pm, by that time we didn't even feel like eating any more. The gnocci was still cold on the inside. I couldn't hear my friends speak as the music was so loud. People who arrived after us got their food before us even though a lot of them seemed to be getting the same meals as ours? Also pretty convenient for you to have to pay when you order so that way you can't even leave to go and get something else to eat as you have already paid. We wont be coming back here for dinner again and are extremely disappointed.
   

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9. R

   R

   Gold Coast

   1 review

   2.0

   1 review

   Dined on November 7, 2024

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 3

   Bruschetta was soggy. Garlic bread was like a biscuit. Pasta was chewy and bacon was overcooked (hard burnt bits) Best part of dining was the drink.
   

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10. J

    Jason

    Victoria

    1 review

    5.0

    1 review

    Dined on October 25, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Amazing service and food was outstanding Best Italian on the coast. Staff were friendly and welcoming. Will return again
    

    Vapiano - Soul BoardwalkResponded on October 27, 2024

    Hi Jason, thank you for your review and feedback. We're so pleased to hear you enjoyed dining with us and look forward to seeing you back again soon 🍝
    

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