Vapiano - King Street

Review summary

1. V

   Vanessa

   New York City

   3 reviews

   2.0

   3 reviews

   Dined 7 days ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 4

   We had a booking but had to wait in line for 25mins before getting to the waitress at the front. Ordered on the IQ code which was annoying as we need Gluten free meals & it was that easy. We waited a long time for our drinks, & one didn't turn up. I had to go to the bar & ask where the drink is. They said they sold out & to pick another one, why didn’t they come & tell me that instead of making us wait? Then our meals arrived so so late, only for them to be taken away. Then they came back again with them. Had no GF pasta left, then mixed up the GF pizza. It was bad service, won’t be back.
   

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2. J

   Jasmine

   Sydney

   1 review

   5.0

   1 review

   Dined on December 18, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was wonderful. I booked for 20 people but more of us turned up and they accommodated us for our team lunch. All the drinks and food came in a timely manner and quickly. Thank you Team Vapiano.
   

   Vapiano - King StreetResponded on December 19, 2024

   Hi Jasmine, thank you for your review and feedback. We're so pleased to hear you enjoyed dining with us and look forward to seeing you back again soon 🍝
   

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3. P

   Paul

   VIP

   Naples

   42 reviews

   2.0

   42 reviews

   Dined on December 17, 2024

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 2

   I travelled from Canada and wanted to Muir memorable and sent a note to that effect to the restaurant. It didn’t work on any level.
   

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4. B

   Brent

   Sydney

   1 review

   5.0

   1 review

   Dined on December 12, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent food, great ambiance, fast and efficient service. Easy to order on the QR code so easy to “split the bill” with our group as each person ordered and paid individually.
   

   Vapiano - King StreetResponded on December 19, 2024

   Thanks for your review & feedback Brent! We look forward to seeing you back again soon 😄
   

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5. P

   Peter

   Sydney

   1 review

   4.0

   1 review

   Dined on December 6, 2024

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   Staff need to pay more attention to customers needing service. I noticed two tables looking for service but staff were oblivious! Your online computer booking system is terrible if you need to make a adjustments. No stars for that. We had good service at King/York Street but things could have been better for others,
   

   Vapiano - King StreetResponded on December 11, 2024

   Hi Peter, thank you for providing us with your feedback. We have passed your feedback on to our team for improvements moving forward and hope to see you back again soon 😊
   

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6. Y

   Yue

   Sydney

   1 review

   3.0

   1 review

   Dined on December 4, 2024

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 4

   i booked team lunch for a small group 9 people . we ordered via the QR code . one person's pizza came after 50mins of waiting. we had to finish and go back to office in 10 mins. the service was too slow.
   

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7. J

   Jason

   Sydney

   1 review

   2.0

   1 review

   Dined on December 3, 2024

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 4

   Four of us went for lunch and ordered at the same time. There was an hour difference from the first meal arriving to the last.
   

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8. L

   Linda

   Sydney

   1 review

   5.0

   1 review

   Dined on December 2, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our experience at Vapiano Italian restaurant was so enjoyable. The staff and the manager were so friendly and obliging, couldn’t do enough to serve us. The pasta and pizza we ordered was delicious. A pleasure to dine there, and will try and go again.
   

   Vapiano - King StreetResponded on December 4, 2024

   Hi Linda, thank you for your review and feedback. We're so pleased to hear you enjoyed dining with us and look forward to seeing you back again soon 🍝
   

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9. C

   Carole

   Sydney

   1 review

   4.0

   1 review

   Dined on November 27, 2024

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   Lackluster service but good food. Quite loud, so be aware if you don’t like crowds and noise.
   

   Vapiano - King StreetResponded on December 4, 2024

   Hi Carole, thank you for providing us with your feedback. We have passed your feedback on to our team for improvements moving forward and hope to see you back again soon 😊
   

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10. L

    LUIS

    Sydney

    1 review

    2.0

    1 review

    Dined on November 15, 2024

    1. Overall 2
    2. Food 4
    3. Service 1
    4. Ambience 3

    Well, we went to Vapiano, kent st, yesterday 15Nov, we ordered for starter food a Burrata, for mains 2 pastas and 1 lasagne, the Burrata supposed to be the first plate on the table before anything else (it was the last) 3 people were waiting for the food at the same time but the lasagne arrived 14 min after the pastas... this restaurant was excellent the last time I visited (1 year ago).... I think I won't come back...
    

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