Vapiano - Albert Lane

Review summary

1. C

   Cicely

   Brisbane

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lovely service and very prompt. We had a party of 16 and the servers were extremely accomodating, friendly and kind.
   

   Vapiano - Albert LaneResponded today

   Hi Cicely, thank you for your review and feedback. We're so pleased to hear you enjoyed dining with us and had such a positive experience with the service provided! We look forward to seeing you back again soon 🍝
   

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2. S

   Summer

   Gold Coast

   1 review

   4.0

   1 review

   Dined on November 16, 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Lovely food! Miss the contact of having a waiter come to do the order rather than the link, but the young ones enjoyed this option. Delicious risotto! We will be back.
   

   Vapiano - Albert LaneResponded 7 days ago

   Hey Summer, thanks so much for this review! Heads up for next time you are still able to order with staff if you like that way of doing things, just let the team know as you are being seated and they will be more than happy to come over and take your order directly at the table. Look forward to seeing you back again soon!
   

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3. E

   Ellen

   Brisbane

   2 reviews

   5.0

   2 reviews

   Dined on November 15, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great place for an after work dinner, especially if you get there in time for happy hour :) Service was great right from when we arrived. The staff are very attentive and quickly refilled our water and cleared our plates. The food was very good, they have mastered their classics. I highly recommend the bolognese and the garlic bread with mozzarella. We will definitely be back!
   

   Vapiano - Albert LaneResponded on November 18, 2024

   Thank you so much for this wonderful review Ellen! We really appreciate it and can't wait for you to return again soon!
   

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4. N

   Nectarios

   Hawaii

   1 review

   2.0

   1 review

   Dined on November 12, 2024

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 3

   Table for two booked. Both meals did NOT arrive together. Upon initial enquiry follow-up after about 10 minutes of 1 of 2 meals being delivered, one of the waiters advised that there was a mistake / error with the meal, and that it needed to be remade. More time elapsed. A follow-up with the head-of-house advised that, apparently, the meal docket was misplaced by a new staff member (or words to that effect). Very strange and inconsistent, given that both meals were taken as part of the same order. Vouchers for two free pasta meals were provided. But the damage was well and truly already done. ABSOLUTELY DISAPPOINTING
   

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5. P

   Paul

   Melbourne

   12 reviews

   5.0

   12 reviews

   Dined on November 2, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   We had a great meal at Vapiano. Their pizzas are wood fired and come in a thin crust authentic Italian style. We also had a tiramisu and panna cotta. Both were generous portion sizes and tasted amazing.
   

   Vapiano - Albert LaneResponded on November 4, 2024

   Thanks so much for the review Paul! We are so glad to hear you enjoyed your experience with us and we can't wait to have you back again for more soon!
   

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6. J

   Jessica

   Gold Coast

   3 reviews

   5.0

   3 reviews

   Dined on October 26, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Delicious food and great atmosphere. Ragu was cooked well and bread super fresh.
   

   Vapiano - Albert LaneResponded on October 27, 2024

   Hi Jessica, thank you for your review and feedback. We're so pleased to hear you enjoyed dining with us and look forward to seeing you back again soon 🍝
   

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7. R

   Rhiannon

   Canberra

   6 reviews

   4.0

   6 reviews

   Dined on October 26, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   Beautiful new restaurant that was very clean. Had some great purchases during happy hour. Food was so fresh and loved the options of the zoodles for our diabetic son.
   

   Vapiano - Albert LaneResponded on November 1, 2024

   Thanks for your review & feedback Rhiannon! We look forward to seeing you back again soon 😄
   

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8. G

   Gemma

   Brisbane

   1 review

   2.0

   1 review

   Dined on October 3, 2024

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 4

   The food is great. However, we had a pregnant lady and a 2 year old child with us and we never received their food. Upon asking multiple times asking where it was and for a refund when it was still delayed we had to walk out of the establishment before they would take the matter seriously and refund them. A kids meal should be the first thing that comes out at least, let alone forgetting the kids meal and another meal entirely.
   

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9. N

   Nathan

   London

   2 reviews

   5.0

   2 reviews

   Dined on September 22, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   Very good!! They accommodated and catered easily for our large group (9 adults and 4 children) without any of the issues that other restaurants have with large groups (upfront payments / set menu enforcement / cancellation charges). The staff and service were outstanding on the day.
   

   Vapiano - Albert LaneResponded on October 7, 2024

   Hi Nathan, thank you for your review and feedback. We're so pleased to hear you enjoyed dining with us and that we were able to easily accommodate you and your group. We look forward to seeing you back again soon 🍝
   

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10. S

    Shea

    Brisbane

    1 review

    5.0

    1 review

    Dined on September 20, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4

    Excellent food and excellent service. A great place to take the family for a Birthday celebration .
    

    Vapiano - Albert LaneResponded on September 23, 2024

    Hi Shea, thanks so much for the review! So glad we were able to help you in enjoying a birthday celebration! Look forward to seeing you again soon!
    

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