Upstairs at The Gwen

Review summary

1. A

   Angie

   Chicago39 reviews

   3.0

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   Great space. Chocolate fondue was cold and heaters were out of propane. Server was attentive.
   

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2. J

   Joseph VIP

   Chicago6 reviews

   4.0

   Dined 2 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Had a coupon from Hugo Boss. At first the waiter was not happy about it and went to check with management. Once it was clear that the coupon was acceptable he was an attentive waiter. The food was great especially the curried peanuts!
   

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3. K

   Kim

   San Francisco2 reviews

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a great time at the Dripping in Pink afternoon tea. It was a perfect way to celebrate my friend’s engagement. The staff was wonderful and welcoming. The DJ had a great mix of music. The food was delicious and my only complaint was there could have been more for the price. You are able to order ala carte and we added some items to round it out. They should definitely put the fig and blue cheese flatbread on the menu. It was so delicious. All the savory options for the tea were really well done.
   

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4. J

   John

   Chicago1 review

   2.0

   Dined 4 days ago

   1. Overall 2
   2. Food 5
   3. Service 2
   4. Ambience 4

   Delicious food, but the drinks were way too expensive. I really wanted to try the curling, but they closed the outdoor rooftop due to wet snow.
   

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5. J

   Jamila VIP

   Chicago44 reviews

   4.0

   Dined on March 2, 2025

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 4

   We attended the Tipsy Tea Party - it was really nice... the table setting made you feel like you were having afternoon tea at Buckingham palace...very dainty and elegant. The staff was very friendly, patient, and helpful throughout our experience. I rated them low on value because I believe that for the price of the experience, there is room for improvement to really make it seem worthwhile. 1)Instead of 90 minutes, they should offer 2 hour reservations. An additional 30 minutes would have been nice. It would help it feel more like an experience for the guest, not just a drop in tea. 2)They should either offer more savory food options (sandwiches, pinwheels, etc.) on the treats tower or include an appetizer in the price and adjust portions to fit the party size like they do for the treats on the tower. The music was good (pop genre) and added to the atmosphere. Overall, I think it deserves an 8/10
   

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6. J

   JESSICA

   Louisville4 reviews

   5.0

   Dined on March 1, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food, great drinks and great vibes! Would definitely recommend!
   

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7. L

   Lori

   Chicago2 reviews

   4.0

   Dined on February 23, 2025

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 4

   Came here for the tipsy tea to celebrate a birthday with girlfriends. Service was good, treats tower, tea & drinks were nice and the little barrette hats they gave us were cute. Overall didn’t feel like the hefty price is worth the overall experience. A friend in the group was vegetarian/vegan and even though she was required to pay for the experience ($70 plus tax and tip) to attend there weren’t many options for her, they made some spanokopita so she’d have something to eat. I think the price would be more worth it if diners were also allowed to chose an entree from the menu. Also we had 5 at our table but there weren’t exactly 5 of each item on the tower. Given their “fixed,” menu there should have been enough pudding cups, rolls ect of each item.
   

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8. L

   Lisa VIP

   Washington DC30 reviews

   5.0

   Dined on February 23, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   My family loved Upstairs at the Gwen. We eat breakfast there every morning of our four-day stay and did our best to try everything on the menu. The food was consistently fantastic!! Especially the Chorizo Bowl and Breakfast Sandwich. We also did Happy Hour on several days and the drinks were very good as well. Best of all, we got to know several of the servers who were all wonderful, very friendly and responsive. Although there is limited seating, this lobby restaurant was always packed, with a vibrant crowd. A nice compliment to a very nice hotel!
   

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9. OT

   OpenTable Diner

   Chicago1 review

   5.0

   Dined on February 22, 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Unlimited tea and two food towers! Very cute and pink!
   

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10. A

    Ashleigh

    San Francisco4 reviews

    1.0

    Dined on February 22, 2025

    1. Overall 1
    2. Food 1
    3. Service 2
    4. Ambience 1

    For someone who likes to have tea in an elegant setting, this was not for me. The decor was that of a vibrant dollar tree teenagers birthday party. We had a very nice waitress, but the service was subpar. We ordered some extra food, as the service only comes with four bites of food but It never came to the table. this was not worth the almost $200 that we paid for this experience. Also, the DJ was very loud. This is not a place to go and sit and have a peaceful experience. I only booked it at the recommendation of a friend and I have realized we have very different ideas of high tea. It’s 4 pieces of food and the top tray is all desserts, as someone who has a sweet tooth, you would think I’d be excited, except it was so sugary it should’ve come with a side of insulin. Would never recommend this to anyone
    

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