- Overall 5
- Food 5
- Service 1
- Ambience 5
We made a reservation through Open Table but when we arrived there was a special event taking place and we were told we couldn’t keep our reservation. We’ve been staying at Texican Court and eating at Two Mules Cantina for years, celebrating birthdays, watching football games, celebrating other events with friends…so we were saddened to hear the host tell us the reservation wasn’t honored. In my opinion, Open Table should have been alerted by Two Mules Cantina about the special event so that if reservations were not being accepted during that time, no one would have been able to make them. Or there could’ve been a plan in place for what to do should Open Table still allow reservations. Hopefully, this can be a learning experience that can be helpful for better planning, next time there’s a special event. It’s sad to have long-time customers disappointed by something that could have been rectified and turned into a “win win” to share good news about customer service. We stay at all of the Valencia boutique hotels. They’re all great! This was just a one time experience with Two Mules Cantina. OpenTable has always been trustworthy to reflect available reservations. This time must have been due to lack of communication by Two Mules Cantina.