Tulse Hill Hotel

Review summary

1. L

   Lucy

   London1 review

   1.0

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Ordered roast chicken after checking that it included chicken breast. When it came, there was none, only a thigh and a leg, both with little meat on. Picked at it a bit and then sent it back, asking for breast meat. It came back with another thigh and an extra leg. I think it’s fair to expect some chicken breast in a roast that costs nearly £20! Quite hungry by now, I made the best of it but queried it at the end. The manager came over and first told me ‘it’s just thigh and legs today’, to which I responded that, had I known that, I would have chosen differently. She shrugged and said she couldn’t refund me as I’d eaten the food (I hadn’t asked for a refund at this point!). Then she came back a bit later and claimed the chef had given me chicken breast. Not true! And hang on, so there was breast meat available? We won’t be returning!
   

   Tulse Hill HotelResponded 1 day ago

   Dear Lucy, I’m truly sorry to hear about your disappointing experience with us yesterday. Our roast chicken should always include a chicken breast, and I sincerely apologize that this was not the case. This was a mistake from my kitchen, and I take full responsibility. Additionally, your complaint should have been handled much better. I apologise on behalf of my Assistant Manager, and I will be having a conversation with her to ensure this doesn’t happen again. I would really love the opportunity to make it up to you. Please do get in touch with me—I’m Nessa, the General Manager—and I’d be delighted to invite you back on the house at your convenience to show you how good we truly are. I hope to hear from you soon. Best regards, Nessa General Manager
   

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2. F

   Francesca

   London68 reviews

   4.0

   Dined 5 days ago

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 3

   The Tulse Hill Hotel has large open spaces inside and out within this well run pub/hotel. It's position on the south circular traffic system isn't ideal - but a good spot to meet friends midway between South East and South West London!
   

   Tulse Hill HotelResponded 1 day ago

   Dear Francesca, Thank you so much for your great review. See you again soon
   

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3. R

   Rathi VIP

   London4 reviews

   2.0

   Dined on March 2, 2025

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   Empty pub but still had to go to the bar to order and collect drinks even with lots of staff. Most of the menu was out of stock/unavailable by 1.30 on a Sunday which was strange. Used to be a regular here but not sure I’ll be back any time soon unfortunately…
   

   Tulse Hill HotelResponded 4 days ago

   Good morning Rathi, I’m truly sorry to hear about your disappointing experience with us. We always strive to provide the best service, and unfortunately, we fell short on this occasion. That day, we faced unexpected challenges, including staff shortages and a major delivery that didn’t arrive. While this is not an excuse, it was unfortunately beyond our control. I would love the opportunity to make it up to you and show you the level of service we’re known for. Please feel free to contact me directly on the pub email —I’d be happy to arrange something for you. Best regards, Management Team
   

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4. OT

   OpenTable Diner

   Caribbean5 reviews

   3.0

   Dined on March 2, 2025

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   When the food arrives it is very tasty, however a number of drinks and food items not available (and they don't mention until after you've ordered and it's gone to the kitchen), food takes far too long, and some staff are not polite.
   

   Tulse Hill HotelResponded 4 days ago

   I’m truly sorry to hear about your disappointing experience with us. We always strive to provide the best service, and unfortunately, we fell short on this occasion. On that day, we faced unexpected challenges, including staff shortages and a major delivery that didn’t arrive. While this is not an excuse, it was unfortunately beyond our control. Additionally, I was particularly disheartened to hear that a member of our team came across as impolite, as we take great pride in our customer service and have never received such feedback before. Please know that we take this very seriously. I would love the opportunity to make it up to you and show you the high standards we’re known for. Please feel free to contact me directly via the pub email—I’d be happy to arrange something for you.
   

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5. C

   Charlotte VIP

   London4 reviews

   1.0

   Dined on February 19, 2025

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 1

   We were a table of 5 and sat down at 7pm, there was only one other table of guests but half the menu was unavailable and they couldn’t even provide sauces for the steaks. The steaks were v thin and cold, the pie was swimming in water and generally the whole standard was very poor. I felt like we were in an episode of fawlty towers, it was chaotic, the waitress did take the pie off the bill and apologised but we will not be returning
   

   Tulse Hill HotelResponded on February 24, 2025

   We’re very sorry to hear that your experience did not meet expectations. We always aim to provide high-quality food and service, and it’s disappointing to learn that we fell short on this occasion. We appreciate your feedback regarding menu availability and food quality, and we will be addressing these concerns with our team to ensure improvements are made. While we regret that we didn’t get it right this time, we do appreciate you giving us a try and hope you might reconsider in the future.
   

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6. M

   Maggie

   London26 reviews

   5.0

   Dined on February 17, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   A great Sunday roast which met expectations.Staff were so helpful. A suggestion when sorting the table reservation placement is to aim for keeping groups with very small children in specific areas ...To improve the experience of the adults who are child free.
   

   Tulse Hill HotelResponded on February 24, 2025

   Thank you for your wonderful review! We're delighted to hear that you enjoyed your Sunday roast and that our team were able to provide helpful service. We also appreciate your feedback regarding table placement and will take it into consideration to ensure all our guests have the best possible experience. We look forward to welcoming you back again soon.
   

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7. D

   Dominic

   London1 review

   2.0

   Dined on February 16, 2025

   1. Overall 2
   2. Food 1
   3. Service 5
   4. Ambience 5

   Lovely place with great service however our roast potatoes were substituted with chips and the roast beef was way overcooked.
   

   Tulse Hill HotelResponded on February 24, 2025

   Thank you for your feedback. We're so pleased to hear that you enjoyed the ambiance and service, but we're sorry to learn that your meal didn’t meet expectations. Our goal is always to provide high-quality and delicious food, and we regret that we fell short on this occasion. We truly appreciate your comments and will pass them on to our kitchen team to improve. We hope you'll give us another chance to provide a better experience in the future.
   

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8. T

   Tim

   London2 reviews

   4.0

   Dined on February 9, 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   First time for us. Nice dining room. Friendly, efficient service. Sunday roast nicely cooked. Decent food, freshly cooked. Decent value. All good.
   

   Tulse Hill HotelResponded on February 24, 2025

   Thank you for your kind review! We're delighted that you enjoyed your first visit with us. It’s great to hear you appreciated the friendly service and our freshly cooked Sunday roasts. We’re also happy to hear you found it to be good value! We hope to welcome you back again soon for another great experience.
   

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9. K

   Katie

   London1 review

   5.0

   Dined on November 10, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a really lovely Sunday roast experience at the Tulse Hill Hotel - wonderful food and wine, and really exceptional and attentive service the whole time. Just a great atmosphere overall. Thank you!
   

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10. S

    Simon

    London2 reviews

    4.0

    Dined on October 27, 2024

    1. Overall 4
    2. Food 5
    3. Service 4
    4. Ambience 5

    Have eaten here a few times and the food is always very good. This time however the service although fine was a lot slower than usual.
    

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