Truluck's - Ocean's Finest Seafood & Crab - The Woodlands

Review summary

1. T

   Tammy

   San Francisco

   3 reviews

   5.0

   3 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a Wonderful Dinner forgive me I don’t recall the Lady who was our waitress she was Excellent! We were celebrating a retiree and a promotion for both Husbands,and she brought out an excellent flaming dessert. We all ordered the Stone Crab it was excellent.
   

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2. J

   Jacqueline

   Houston

   14 reviews

   5.0

   14 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   We enjoyed a wonderful evening with friends at Truluck’s last evening. Ambience and service were impeccable.
   

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3. T

   Teresa

   San Antonio

   2 reviews

   5.0

   2 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   The food was very good, but I've had better. The pre-cracked stone crabs were a little hard to eat without biting shell pieces. The ambiance was beautiful, though it was noisey.
   

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4. J

   Judy

   Houston

   33 reviews

   3.0

   33 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 5

   Something strange was going on tonight apparently on a Friday night on a holiday week they agreed to host a private banquet in the adjacent room so we barely saw our server and our entree took an hour and a half to come out. This visit did not have the level of service we are accustomed to on our monthly Friday night visits to Trulucks. We visited a number of restaurants this week and we did not have this happen at the other restaurants. I feel this was a poor decision by the restaurant management.
   

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5. M

   Mark

   VIP

   Denver

   23 reviews

   5.0

   23 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Truluck’s was great as always. We always feel like valued customers.
   

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6. J

   Jamie

   VIP

   Houston

   31 reviews

   5.0

   31 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   As always with Trulucks, the meal was an event! What a treat! The food was delicious and the service was perfect! Our fav restaurant in The Woodlands!
   

   Truluck's - Ocean's Finest Seafood & Crab - The WoodlandsResponded 4 days ago

   Hey Jamie, Thanks a ton for your glowing review! We're thrilled to hear that you had an exceptional experience at Truluck's. It's always a pleasure to know that our guests are enjoying their meals and our service makes their experience memorable. We're glad you consider us your favorite restaurant in The Woodlands. We appreciate your feedback and look forward to serving you again soon! Best, The Management Team
   

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7. L

   Lori

   Houston

   6 reviews

   3.0

   6 reviews

   Dined 6 days ago

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 5

   Truluck’s food isn’t as good as Pappadeaux… and it’s a lot more expensive … the only plus is Truluck’s view
   

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8. J

   Julio

   VIP

   Austin

   59 reviews

   5.0

   59 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great Job !! Like Always ! Service and food was great !! Keep in that way ! Many thanks
   

   Truluck's - Ocean's Finest Seafood & Crab - The WoodlandsResponded 4 days ago

   Thanks for the review, Julio! We're thrilled to hear you enjoyed your experience at Truluck's - Ocean's Finest Seafood & Crab - The Woodlands. Your kind words about our service and food are greatly appreciated. We're committed to maintaining the high standards you've come to expect from us. We look forward to serving you again soon.
   

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9. M

   Michael

   Houston

   1 review

   3.0

   1 review

   Dined 7 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 5

   Second time to eat here. Had a much better experience the first time. Service was ok, not great though. Food waz ok, not great though - shareables that were ordered (mashed potatoes, and Mac and cheese) … were served cold, lobster tail was so salty that I had to send it back (it was removed from the bill). Not looking forward to a third visit, if even we consider it.
   

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10. L

    Laura

    Houston

    8 reviews

    2.0

    8 reviews

    Dined on December 22, 2024

    1. Overall 2
    2. Food 3
    3. Service 1
    4. Ambience 5

    Overall service was very slow from the start. Ordered a few appetizers not all arrived. The crab legs in the seafood tower were spoiled. The manager addressed the issue and made it right. After waiting almost 30 minutes for the entrees some of the sides were cold. The steaks that were served were low quality but high priced. By this time we were ready to go. The waiter did a good job. I have visited this restaurant on multiple occasions and was surprised by the poor experience.
    

    Truluck's - Ocean's Finest Seafood & Crab - The WoodlandsResponded 7 days ago

    Hello Laura, Thank you for taking the time to share your feedback. We're really sorry to hear about the issues you encountered during your recent visit to Truluck's. It's concerning to hear that some of your appetizers and your seafood tower did not arrive as expected, and that some of the sides were not served up to standard. We also regret to hear about your dining experience with our steaks. We take all feedback seriously and will use your comments to improve our service and food quality. I know a manager did engage in the situation but if there is anything I can do moving forward I would like the opportunity to discuss further. Please give me a call at the store at your next convenience. Sincerely, Joe Wiley General Manager
    

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