True Food Kitchen - Palo Alto

Review summary

1. C

   Carol

   VIP

   San Francisco

   43 reviews

   4.0

   43 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 2
   3. Service 5
   4. Ambience 5

   The hamburger was great but it took 3 try’s to get the soup to be more than lukewarm. The servers were very nice but I was disappointed on this visit.
   

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2. E

   Elle

   San Francisco

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Our waiter was awesome but the hostess was rude. Food was delicious as always!
   

   True Food Kitchen - Palo AltoResponded today

   Thank you for your review, Elle! We're happy to hear you enjoyed the food and had a great experience with your waiter. We'll address your feedback about the hostess.
   

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3. L

   Lilian

   San Francisco

   1 review

   2.0

   1 review

   Dined 7 days ago

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 3

   Food was very salty and dry. Not the quality I had expected.
   

   True Food Kitchen - Palo AltoResponded 2 days ago

   I apologize for the disappointment with the food quality, Lilian. We appreciate your feedback and will work on improving our dishes to meet expectations.
   

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4. C

   Carnicmom

   VIP

   San Francisco

   27 reviews

   3.0

   27 reviews

   Dined on January 11, 2025

   1. Overall 3
   2. Food 4
   3. Service 5
   4. Ambience 4

   Food was good. Long wait time for service and food. Clearly not enough staff working. Not our waiters fault as he was really good and responsive. But 20 minutes just to put in our order is a bit long. Hopefully next visit will be better cause food was worth the wait.
   

   True Food Kitchen - Palo AltoResponded on January 12, 2025

   Thank you for your feedback, Carnicmom. We apologize for the long wait time and appreciate your patience; we'll work on staffing to improve the service experience for your next visit.
   

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5. C

   Christian

   New York City

   4 reviews

   5.0

   4 reviews

   Dined on January 10, 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Big menu of options. Came for a team meal. Plenty of space. No wait. Great service!
   

   True Food Kitchen - Palo AltoResponded 7 days ago

   Thank you for your review, Christian! We're happy to hear you enjoyed the variety on our menu and the great service during your team meal. We hope to see you again soon!
   

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6. N

   Nakul

   San Francisco

   3 reviews

   5.0

   3 reviews

   Dined on January 6, 2025

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   Our server was very helpful and took our order quickly. It was not very busy but order took quite long. But food felt fresh and I think that is why ig took long. Highly recommend visiting True Food Kitchen
   

   True Food Kitchen - Palo AltoResponded on January 7, 2025

   Thank you for your review, Nakul! We're happy to hear you found our server helpful and enjoyed the fresh food. We appreciate your recommendation and hope to see you again soon!
   

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7. L

   Laura

   Central Coast

   6 reviews

   2.0

   6 reviews

   Dined on January 5, 2025

   1. Overall 2
   2. Food 1
   3. Service 1
   4. Ambience 3

   The check-in area was extremely crowded, and it was hard to get to the hostess stand and tons of people were just blocking the door, making it hard to go in and out to use the bathroom. We sat on the patio, which was nice and we're glad that they allow dogs, but we were informed that they could not turn on additional heaters. The food was extremely mediocre especially for the price point. We were also informed immediately upon sitting down that they were out of many many items, including oat milk, which is in the majority of their coffee type beverages. Seems weird that they were already out of stuff at 1:00 p.m. somebody in my party also ordered a tofu scramble and requested that it not have spinach, and we were informed that it is pre-made and that would not be possible; we didn't realize we were coming to a cafeteria type grab-and-go situation, we thought this was a restaurant where food was going to be made fresh... The service was very poor, our server did not seem to know much nor was he particularly helpful, and the hostesses were honestly rather rude but at least they were quick to seat us. I have been to other true food kitchens and I'm sad that this one was not as good of an experience as others.
   

   True Food Kitchen - Palo AltoResponded on January 9, 2025

   I apologize for the crowded check-in area, limited menu options, and service issues you encountered during your visit, Laura. We appreciate your feedback and will work on improving these aspects to enhance the overall experience at our location.
   

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8. S

   Steven

   San Francisco

   3 reviews

   4.0

   3 reviews

   Dined on January 5, 2025

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 2

   Overall food and atmosphere were good. Server Keo was very good, but the kitchen was slow. Biggest issue was the bathroom was very dirty and unpleasant
   

   True Food Kitchen - Palo AltoResponded on January 7, 2025

   Thank you for your feedback, Steven. We're glad you enjoyed the food and atmosphere and appreciated Keo's service, but we apologize for the slow kitchen and dirty bathroom; we'll address these issues to improve your experience.
   

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9. h

   heidi

   VIP

   San Francisco

   26 reviews

   4.0

   26 reviews

   Dined on January 5, 2025

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 4

   Glad you asked! I was very surprised that a side of macaroni and cheese for $6.00 was only 1/2 cup or less! I’ve been dining at and gotten take out for years. I hadn’t ever ordered the side of macaroni and cheese before. My friend and I both enjoyed our main meals and the portion sizes but were very disappointed in the mac snd cheese experience!
   

   True Food Kitchen - Palo AltoResponded on January 6, 2025

   Thank you for your feedback, Heidi. We're glad you enjoyed your main meals but apologize for the portion size of the macaroni and cheese. Your input is valuable, and we'll consider it as we strive to improve.
   

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10. J

    JAM

    VIP

    San Francisco

    64 reviews

    5.0

    64 reviews

    Dined on January 3, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 3

    My server was very caring and attentive. He waited on me with a smile that came from his heart .
    

    True Food Kitchen - Palo AltoResponded on January 5, 2025

    Thank you for your wonderful review, JAM! We're thrilled to hear that your server provided caring and attentive service, and we look forward to welcoming you back soon!
    

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