True Food Kitchen - Palo Alto

True Food Kitchen - Palo Alto reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. J

   Judy VIP

   San Francisco2 reviews

   3.0

   Dined 3 days ago

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 4

   True Food Kitchen used to be one of our favorite places to go and have health and delicious meals. In the past couple of years things changed for the worse, to be honest. Food doesn’t taste good, even the same menu items I’ve been ordering for many years, are no longer made with care, it seems. It’s in a great location and I do like their menu choices but it’ll be a while before we come back.
   

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2. E

   Erika VIP

   San Francisco9 reviews

   4.0

   Dined 3 days ago

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 3

   If you want healthy, delicious food this is the place. The service was a bit glitchy. There was a big timing difference between when I received my food and when my husband got his and there was no one to ask about it for quite a long time. Mine came right away. But then his came maybe 10 minutes later. ?? They turn tables really fast, which if you're in a hurry is great. But if you're trying to enjoy a nice outing, it made us feel sort of rushed. I wouldn't definitely go back. I appreciate the wide array of vegetarian options which are often hard to find.
   

   True Food Kitchen - Palo AltoResponded today

   Thank you for your feedback, Erika. We're glad you enjoyed the healthy food and vegetarian options, and we appreciate your input on the service timing; we'll work on improving this aspect for a more relaxed dining experience.
   

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3. J

   John VIP

   Baja California13 reviews

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great visit with manager! Wonderful way to celebrate Mother’s Day!!!
   

   True Food Kitchen - Palo AltoResponded 1 day ago

   Thank you for your review, John! We're happy to hear you had a great visit with our manager and enjoyed celebrating Mother's Day with us.
   

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4. D

   Debbie VIP

   San Francisco57 reviews

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful!!!!!!!!! Jesus is a perfect waiter. Very kind and attentive. Really enjoyed having him serve us again. It’s been a while. We miss Robert who waited on us a lot, but now we will surely ask for Jesus again. Good was great…service a great. Thanks for doing a great job again!!
   

   True Food Kitchen - Palo AltoResponded 3 days ago

   Thank you for your wonderful review, Debbie! We're thrilled to hear that Jesus provided excellent service and that you enjoyed your meal. We look forward to welcoming you back soon!
   

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5. N

   Nancy

   San Francisco2 reviews

   3.0

   Dined on May 6, 2025

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 5

   We sat outside and service was really slow, and we had to ask for things several times.
   

   True Food Kitchen - Palo AltoResponded 6 days ago

   We apologize for the slow service you experienced while dining outside, Nancy. Thank you for your feedback, and we'll work on improving this aspect of our service.
   

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6. C

   Colin VIP

   Hawaii12 reviews

   2.0

   Dined on May 4, 2025

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 2

   This is an OK place for healthier versions of fast food. However, the service we experienced was poor. At our table, which was only a party of 4, everyone’s food arrived at different times. Moreover, several menu items were out of stock. The same issue occurred last time I ate here. Sorry. Trying to like it. But it disappoints every time.
   

   True Food Kitchen - Palo AltoResponded on May 5, 2025

   I apologize for the inconsistent service and unavailable menu items during your visit, Colin. We appreciate your feedback and will work on improving these aspects to enhance your experience in the future.
   

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7. J

   Joel

   San Francisco2 reviews

   5.0

   Dined on May 4, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Everything was great: service and food. It was a little noisy, but not especially noisy considering it's one large open room. I'd definitely go back again.
   

   True Food Kitchen - Palo AltoResponded on May 5, 2025

   Thank you for your review, Joel! We're glad to hear you enjoyed the service and food, and we appreciate your understanding about the noise level. We look forward to your next visit!
   

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8. L

   Lois VIP

   San Francisco12 reviews

   1.0

   Dined on May 1, 2025

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   After hearing so many glowing reviews, I was excited to finally experience True Food Kitchen for myself. We arrived in the late afternoon when the restaurant was pleasantly quiet, with plenty of open tables beckoning us to settle in. Since it was our first visit, we were eager to explore the menu and decided to start with the edamame dumpling appetizer. However, when the dish arrived—after what felt like an eternity—we were greeted with a bit of a surprise: the serving spoon was fully submerged in the bowl, making it impossible to retrieve without a struggle. To make things worse, the server placed it on our table and started to walk away, but we quickly called her back, expressing our concerns about the hygiene of the spoon. She took it back, and once again, we found ourselves waiting for a fresh appetizer to come our way. We also ordered a cup of Butternut Squash soup, the pesto pasta appetizer, and the tuna bowl, but each dish seemed to miss that special spark that would elevate it to something truly memorable. Another unsettling aspect of our visit was seeing a worker sweeping the floor right across from us while we were eating, and next to two other diners. He was using an old broom and dustpan, and then proceeded to use a hand vacuum on the bench next to the same couple. This intrusive cleaning during meal service was quite disturbing and detracted from the overall dining experience. While I appreciate the effort and creativity behind the dishes at True Food Kitchen, I left feeling disappointed. I had high hopes based on rave reviews, but we were thoroughly disappointed. Unfortunately, after this experience, I won’t be returning for a “next visit.”
   

   True Food Kitchen - Palo AltoResponded 6 days ago

   We apologize for any inconvenience you may have experienced, Lois. Please contact us directly so we can address your concerns.
   

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9. s

   shireen VIP

   San Francisco3 reviews

   3.0

   Dined on April 29, 2025

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   Second time I ordered shrimp in my bowl and it was overcooked
   

   True Food Kitchen - Palo AltoResponded on May 2, 2025

   We apologize for the overcooked shrimp in your bowl, Shireen. Thank you for letting us know, and we'll work to ensure this doesn't happen again.
   

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10. S

    Sheri

    San Francisco29 reviews

    5.0

    Dined on April 28, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Great food great atmosphere great service,  Grace is suggestions had the hummus with the yummy pita bread and my favorite the ancient grains bowl  Two winners.  Wish I remember the name of our server. He was fantastic. Always a good experience at your restaurant.
    

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    True Food Kitchen - Palo AltoResponded on April 29, 2025

    Thank you for your review, Sheri! We're happy to hear you enjoyed the hummus, ancient grains bowl, and the great service. We look forward to your next visit!
    

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