Trattoria Sofia

Review summary

1. m

   mustafa

   Houston

   8 reviews

   5.0

   8 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent food and ambiance. Patio is where you should sit next to the olive tree. Will serve halal meat if ordered 48 hours in advance
   

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   Trattoria SofiaResponded today

   Thanks for joining us! We look forward to serving you again!
   

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2. D

   Doug

   Houston

   1 review

   4.0

   1 review

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 2
   4. Ambience 4

   The service during this visit fell short of expectations. The server was not attentive and didn’t provide menu specials provided to others during the ordering process. While I’ve dined here many times and typically had excellent experiences, this time was disappointing. The server didn’t check on us after our food arrived, and we experienced long waits to place our order and to receive the bill. While we remained patient, understanding it was Christmas Eve, the overall experience didn’t meet the usual high standards of this establishment.
   

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   Trattoria SofiaResponded today

   Hi Doug, Thank you for your feedback. We're sorry to hear that your recent visit to Trattoria Sofia didn't meet your expectations this time. We pride ourselves on our service and it's disappointing to hear that you felt neglected. We apologize for the long wait times and the lack of attention during your meal. We understand that it was a special occasion and we're sorry for any inconvenience caused. We appreciate your understanding and patience during this busy time of year. We hope to have the opportunity to serve you better in the future.
   

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3. A

   April

   VIP

   Houston

   50 reviews

   4.0

   50 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Was there for Christmas Eve dinner and the place was packed. The team did a great job of managing the surge. Except for being out of the lamb that one of us ordered, everything was delicious.
   

   Trattoria SofiaResponded today

   Thanks for visiting us, April! We're delighted to hear that you chose Trattoria Sofia for your Christmas Eve dinner. We're sorry about the lamb not being available, but glad that you still found everything to be delicious. Your feedback is greatly appreciated and we look forward to welcoming you back for another memorable dining experience.
   

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4. N

   Nicole

   San Francisco

   1 review

   4.0

   1 review

   Dined 3 days ago

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 3

   Great food, but they weren’t prepared for Christmas Eve. Most reservations weren’t seated until ~15-30 minutes after the reservation time
   

   Trattoria SofiaResponded today

   Thanks for visiting us, Nicole. We're glad to hear that you enjoyed our food and found it great. However, we apologize for the inconvenience caused during your visit on Christmas Eve. We understand how important your time is and we regret any inconvenience this may have caused. We're always aiming to accommodate all our guests and your feedback helps us improve. We hope you'll give us another chance to serve you better in the future.
   

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5. F

   Flor

   Houston

   1 review

   3.0

   1 review

   Dined 3 days ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 4

   Food and flavors were delicious. Had iced tea with my meal, the server brought me the first glass and never came back to refill my glass,!thankfully I had water. Asked for a cup of coffee with my dessert never brought creamer for my coffee and the packages of sugar were wet. I enjoyed my meal but don’t think I’ll be going back.
   

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6. S

   Sandra

   New Orleans

   7 reviews

   1.0

   7 reviews

   Dined 3 days ago

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 3

   Be careful when booking with OpenTable. Booked fixed price lunch for my 7 friends. I was paying but it was a good price for 2 course fixed menu. Despite confirming booking day before once seated and drinks ordered, restaurant would not honour booking price or menu. They just advised only dinner menu available and kitchen was ‘slammed’. Confirmed in writing with Open Table and showed Manager booking. The $198 agreed price increased to double. One dish came out inedible and diner ended up just with an appetiser. We sat in the climate controlled outdoor seating area. When it rained we were dry but extremely cold. Not a good experience and agreement would not be upheld. Will not return. OpenTable not a great idea as no-one takes responsibility.
   

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7. M

   Michelle

   VIP

   Houston

   22 reviews

   3.0

   22 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 4

   This was Christmas Eve Eve, so this review is based on that busy evening. We arrived so hostess directed us to the bar to wait for our table. Bartender gave great suggestions. Restaurant was very busy. Service started out well, but as the restaurant continued being busy, we did feel a bit neglected. Appetizers, we all agreed, were the best part of the meal - burrata (hard to mess up), Octopus was very tender, and the Wood Fried oysters were small but delicious. The rest of our meal was just ok and we were tired of waiting so long between courses and such that we opted not to go for dessert. Again, busy night so maybe it would be better on a less busy night. I will say, however, my experience with Houston restaurants is that often the restaurant gets a higher rating than they should do to the ambience. This restaurant had that - 5 stars. However, the food, on this night, was 2-3.
   

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8. M

   Mark

   Richmond

   7 reviews

   5.0

   7 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Place was great, food was great and all the staff was great
   

   Trattoria SofiaResponded today

   Thanks for joining us, Mark!
   

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9. K

   Karin

   VIP

   Houston

   20 reviews

   5.0

   20 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Brought my family here for the first time and everyone liked it. Family from Austin said they would definitely like to come back. It was a great experience for the family and completed a memorable evening together over the holidays. Everyone also enjoyed the ambiance in the covered terrace.
   

   Trattoria SofiaResponded today

   Thanks for the feedback, Karin! We're thrilled to hear that you and your family had a great time. It's always a pleasure to know that we could contribute to a memorable evening over the holidays!
   

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10. R

    Ryan

    VIP

    Houston

    13 reviews

    3.0

    13 reviews

    Dined 4 days ago

    1. Overall 3
    2. Food 5
    3. Service 1
    4. Ambience 4

    Great food! Terrible Service. This place is hit or miss on the service but the food is always top notch!
    

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