Trail's End Pub and Grille

Review summary

1. S

   Shannon

   VIP

   New York City

   6 reviews

   2.0

   6 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   Service was very slow and not all of our food came out at once. The food was ok but nothing special. The location was great however.
   

   Trail's End Pub and GrilleResponded 1 day ago

   Dear Shannon, Thank you for sharing your feedback. We're sorry to hear that the service was slow and that not all of your food arrived at once. This is definitely not the experience we aim to provide, and we’ll be addressing this with our team to ensure better coordination and faster service in the future. While we're glad you enjoyed the location, we regret that the food didn't exceed your expectations. We will be looking into ways to improve both the quality and consistency of our menu offerings. We truly appreciate your input, and we hope you’ll consider giving us another chance on your next visit. Best regards, The Camelback team
   

   Is this helpful?

   Report
2. M

   Michael

   Poconos

   1 review

   1.0

   1 review

   Dined 4 days ago

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 2

   Over-priced. $20++ for an entree made of 1 waffle and 1 chicken strip w/no sides. Flat beer. Empty on Friday night. Extra bonus: suggested tip calculated on total + tax.
   

   Trail's End Pub and GrilleResponded 1 day ago

   Dear Michael, Thank you for taking the time to share your feedback. We’re sorry to hear that your experience didn’t meet your expectations. We strive to provide great value, both in the quality of our food and the overall dining experience, and it’s clear we fell short in your case. Your feedback about the portion sizes, beer quality, and tip calculation is invaluable, and we’ll review these concerns with our team to ensure improvements are made. We hope you’ll give us another opportunity in the future to deliver a better experience. Best regards, The Camelback team
   

   Is this helpful?

   Report
3. o

   orlando

   VIP

   New York City

   3 reviews

   5.0

   3 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I came to Trails end to celebrate my brithday with friends. From the moment we were seated we felt really taken care of. The server, Gina, knew the menu all to well! The food was just amazing: Bambam Shrimp, Chicken wings, Ribs, waffle and chicken, Loaded Mac and cheese, Shrimp and sausage with mashed potatoes!!!The new menu really blew us away. The head chef, Jessica, came out to greet us and she was very friendly. Jessica explained the (new and improved) menu in detail and even got us a free desert for my birthday. The service is top notched and the food exceeded our expectation. I’d definitely eat here again!
   

   • 
   • 
   • 

   Trail's End Pub and GrilleResponded 6 days ago

   Dear Orlando, Thank you so much for sharing your amazing birthday celebration experience at Trails End! We’re thrilled to hear that you and your friends felt well taken care of from the moment you arrived. Gina will be so happy to know that her knowledge of the menu and service made a positive impact on your visit. It’s great to hear you enjoyed the new menu items, and we’re so glad that Chef Jessica was able to greet you and make your birthday celebration even more special with a complimentary dessert. We’ll be sure to pass along your kind words to her and the rest of the team. We can’t wait to welcome you back for another delicious meal and fantastic experience at Trails End! Best regards, The Camelback team
   

   Is this helpful?

   Report
4. M

   Michele

   Indiana

   2 reviews

   1.0

   2 reviews

   Dined on December 14, 2024

   1. Overall 1
   2. Food 2
   3. Service 2
   4. Ambience 4

   Our reservation was for 6:45. We didn’t get seated until a little after 7. The table was ready but there was no staff to join the tables together (we were at the bar waiting and watching as the table was right next to the bar). Once seated, our order wasn’t taken until 730. We then didn’t get our food until 830 but only half got their meal. The other meals came at 8:45. One person in our party didn’t get her meal until 855. They did accommodate by adjusting the price but two hours and 15 minutes is way too long for a mediocre experience. In addition, I was one of the lucky ones who received my meal first and my salmon was way overcooked. My daughter who got grilled cheese had to wait an extra 15 minutes to get her meal. By that time I was already done. It was an overall horrible experience.
   

   Trail's End Pub and GrilleResponded 6 days ago

   Dear Michele, Thank you for taking the time to share your detailed feedback. We deeply apologize for the delays and the overall experience you and your party encountered during your visit. This is certainly not the level of service we strive to provide, and we understand how frustrating it must have been for you. We’re sorry to hear about the long wait times for both seating and food, as well as the inconsistency in meal quality. Please know that your feedback has been shared with our team so we can address these issues and make improvements to ensure a smoother and more enjoyable dining experience for all our guests. Thank you for bringing this to our attention, and we hope to have the chance to provide you with a much better experience in the future. Best regards, The Camelback team
   

   Is this helpful?

   Report
5. M

   Monica

   Poconos

   1 review

   5.0

   1 review

   Dined on December 13, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   The waitress and trainee we had did a wonderful job !! Awesome experience this time. Waitress made our vacation so much better her personality was outstanding and changed our entire mood. They did a wonderful birthday celebration for my daughter and she absolutely loved it will not stop talking about it thanks to you all. Food was great and service was super quick. Highly recommended.
   

   Trail's End Pub and GrilleResponded on December 16, 2024

   Dear Monica, Thank you so much for your wonderful review! We're delighted to hear that your waitress and her trainee made such a positive impact on your visit. It’s amazing to know their outstanding service and warm personalities enhanced your vacation and made your daughter’s birthday so special. We’re thrilled she had such a memorable celebration and that you enjoyed the quick service and great food. Your kind words mean the world to us, and we’ll be sure to share your feedback with our team—they’ll be so happy to hear it! We can’t wait to welcome you back for more amazing experiences in the future. Best regards, The Camelback team
   

   Is this helpful?

   Report
6. n

   nina

   Poconos

   1 review

   1.0

   1 review

   Dined on December 7, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Our dinner took almost 3 hours. We didn’t get our drinks for 1 hour into service, the food was cold, hard and disgusting. Very dissatisfied
   

   Trail's End Pub and GrilleResponded on December 9, 2024

   Dear Nina, Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and the long wait time, as well as the food not meeting your expectations. This is not the experience we aim to provide, and we deeply apologize for the inconvenience and disappointment you faced. Your comments are important to us, and we will share them with our team to ensure that these issues are addressed moving forward. If you’re open to discussing this further, please reach out to us directly. We value the opportunity to make things right. Sincerely, The Camelback team
   

   Is this helpful?

   Report
7. T

   Tym

   New York City

   3 reviews

   1.0

   3 reviews

   Dined on November 25, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Had to be one of the worst experiences we have ever had. The service, the food was absolutely horrible. They didn’t offer us drink refills. The Nachos looked like our kids made them, they were awful. They didn’t clear our plates, not even the appetizers for the entire duration of dinner. We were overcharged for sides that were supposed to come with the entrée. We weren’t offered dessert even though it was my girlfriend‘s birthday and it was on our reservation, we also had the worst server on Earth. Thanks for a special birthday Trails End. I am a huge foodie in the northeast and would never leave a review like this. But this was too much of a botch for me to not say anything. Don’t waste your money, go elsewhere.
   

   Trail's End Pub and GrilleResponded on November 26, 2024

   Dear Tym, We deeply regret that your experience did not meet your expectations, especially on such an important occasion as your girlfriend’s birthday. Please accept our sincerest apologies for the issues you encountered with the service and food during your visit. The experience you described is far from the high standard we strive to deliver. We are addressing your concerns with our team to ensure situations like these do not occur again. Your mention of being overcharged and not receiving dessert for the celebration is especially concerning, and we will work to ensure these mistakes are not repeated. Once more, we sincerely apologize for your experience here and we hope to have the chance to provide you with a far better experience in the future. Sincerely, The Camelback team
   

   Is this helpful?

   Report
8. K

   Kevin

   New York City

   4 reviews

   1.0

   4 reviews

   Dined on November 11, 2024

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 2

   This was a busy holiday weekend but that should not be an excuse for tasteless food and long waits for everything,
   

   Trail's End Pub and GrilleResponded on November 12, 2024

   Dear Kevin, Thank you for sharing your experience with us. We apologize that the busy holiday weekend impacted your visit, and we're especially sorry to hear that the food and wait times didn’t meet your expectations. We understand how frustrating it can be when service falls short, regardless of how busy it is, and we’re committed to making improvements. Your feedback is essential, and we'll be addressing it with our team to ensure we can deliver a better experience, even on the busiest of days. We hope to have the opportunity to welcome you back in the future and provide a visit that meets our high standards. Sincerely, The Camelback team
   

   Is this helpful?

   Report
9. L

   Lori

   New York City

   4 reviews

   1.0

   4 reviews

   Dined on November 8, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   It was the worst dining experience we have ever had. Took over an hour for appetizers and than over 45 mins for entree. Food and service was very poor
   

   Trail's End Pub and GrilleResponded on November 11, 2024

   Dear Lori, Thank you for sharing your feedback. We're very sorry to hear that your dining experience fell so far short of expectations. Waiting over an hour for appetizers and experiencing delays with entrees is certainly not the level of service we strive to provide, and we apologize for the inconvenience this caused. We would love the chance to make it up to you in the future and provide the quality dining experience you deserve. Once more, we sincerely apologize for the experience that you had and we hope to welcome you back soon. Sincerely, The Camelback team
   

   1 person found this helpful

   Report
10. M

    Michele

    VIP

    Philadelphia

    29 reviews

    5.0

    29 reviews

    Dined on November 6, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Great service & food options for a family!! Cozy atmosphere with plenty of TVs to watch sports.
    

    Trail's End Pub and GrilleResponded on November 11, 2024

    Dear Michele, Thank you, for your kind words! We’re thrilled you enjoyed our cozy atmosphere, service, and family-friendly food options. It’s great to hear the TVs added to your experience, especially for catching the game! We look forward to welcoming you back soon for more good times with family and sports! Sincerely, The Camelback team
    

    Is this helpful?

    Report