Trail's End Pub and Grille

Review summary

1. OT

   OpenTable Diner

   Cancun1 review

   5.0

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excelente lugar la hamburguesa de niño se la puede comer un adulto x solo 9 dólares
   

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2. M

   Mindy

   New Orleans1 review

   3.0

   Dined 2 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 4

   Nachos were great but service was horrible. At one point we set a timer and could not find our waitress for over 17.27 minutes. Crazy!
   

   Trail's End Pub and GrilleResponded 1 day ago

   Dear Mindy, Thank you for sharing your feedback. We're glad to hear you enjoyed the nachos, but we sincerely apologize for the service delay you experienced. Waiting for over 17 minutes without being attended to is not the experience we want for our guests, and we will be addressing this with our team to ensure better service moving forward. We appreciate your patience and hope to have the opportunity to provide you with a more positive experience in the future. Best regards, The Camelback Team
   

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3. j

   jonathan

   New York City1 review

   1.0

   Dined 4 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Didn't get sat when table was supposed to be ready got skipped over and had to wait extra 20 minutes
   

   Trail's End Pub and GrilleResponded 1 day ago

   Dear Jonathan, We sincerely apologize for the frustrating experience you had during your visit. From the delay in seating to the issues with service and your meal, we completely understand how disappointing this must have been. This is not the level of service we aim to provide, and we truly regret that we fell short. We appreciate your feedback and will address these concerns with our team to ensure better attentiveness and efficiency moving forward. If you’d like to discuss your experience further, please feel free to reach out to us directly. We value your time and hope for the opportunity to provide a much better experience in the future. Best regards, The Camelback Team
   

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4. OT

   OpenTable Diner

   Philadelphia2 reviews

   3.0

   Dined on March 2, 2025

   1. Overall 3
   2. Food 4
   3. Service 5
   4. Ambience 3

   It's a little odd when we made reservations 2 days ago and on the day of the reservation they made us sit outside because one of the tables did not leave when they expected. We had to send someone back to the room to get jackets. This is uncalled for specially when we have a reservation. Excellent food. Excellent service from our server. But being frozen ruined the experience considerably.
   

   Trail's End Pub and GrilleResponded on March 3, 2025

   Dear Valued Guest, We apologize for the inconvenience you experienced with your seating despite having a reservation. We understand how frustrating it must have been to have to sit outside unexpectedly, especially in the cold, and we truly appreciate your understanding. We’re happy to hear you enjoyed the food and service, but we will certainly address this issue to prevent it from happening again in the future. Thank you for sharing your feedback, and we hope to provide you with a more comfortable experience next time. Sincerely, The Camelback Team
   

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5. LM

   LisaM

   Philadelphia10 reviews

   3.0

   Dined on February 28, 2025

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   It was a fun location but the food was meh and the prices high.
   

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   Trail's End Pub and GrilleResponded on March 3, 2025

   Dear Lisa, Thank you for sharing your feedback. We're glad you had fun at our location, but we’re sorry to hear that the food didn’t meet your expectations. We strive to provide a great dining experience and appreciate your input. If you have any specific suggestions, we’d love to hear them. We hope to have the opportunity to serve you again in the future! Sincerely, The Camelback Team
   

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6. F

   Frank

   Hawaii1 review

   5.0

   Dined on February 21, 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   As expected Mountain commercial vibe Had fire pits outside which was cool
   

   Trail's End Pub and GrilleResponded on February 24, 2025

   Dear Frank, Thank you for your review! We're glad you enjoyed the mountain vibe and the outdoor fire pits—there’s nothing like relaxing by the fire to complete the experience. Hope to see you again soon for another cozy visit! Sincerely, The Camelback Team
   

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7. M

   Margaret

   New York City14 reviews

   4.0

   Dined on February 19, 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Staff was great - from the host, to the server, to the busser everyone was very attentive. It’s busy season and there are so many people at the resort for skiing, but the staff all maintained their cool and kept a good flow going. Food is solid, better than your average bar.
   

   Trail's End Pub and GrilleResponded on February 21, 2025

   Dear Margaret, Thank you for your kind words! We're thrilled to hear that our team—from the host to the server and busser—provided you with attentive service despite the busy ski season. We strive to keep things running smoothly and ensure every guest has a great experience. It's also wonderful to know you enjoyed the food! We appreciate your feedback and hope to welcome you back again soon! Sincerely, The Camelback Team
   

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8. S

   Spiro

   New York City3 reviews

   5.0

   Dined on February 19, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Peter the manager that covered for that day was very nice and accommodating, made sure to made us feel happy . Great experience!
   

   Trail's End Pub and GrilleResponded on February 24, 2025

   Dear Spiro, Thank you for your review! We're thrilled to hear that Peter provided such great service and made your experience a happy one. We'll be sure to share your kind words with him. We look forward to welcoming you back for another great visit! Sincerely, The Camelback team
   

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9. N

   Nicole

   New York City1 review

   1.0

   Dined on February 18, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   It took over 2 hours for our food to be served. When manager was informed he said there was no way it would have taken so long. I told him to bring our server over to confirm this. Plates not cleared away. Overall experience POOR.
   

   Trail's End Pub and GrilleResponded on February 20, 2025

   Dear Nicole, We sincerely apologize for the delay in your dining experience and for any frustration this caused. Providing timely and attentive service is very important to us, and we regret that we fell short during your visit. We appreciate your feedback and will be reviewing this situation with our team to ensure better communication and service efficiency. If you’d be willing to share more details, please reach out to us directly, as we would love the opportunity to make things right. Thank you for bringing this to our attention, and we hope to have the chance to provide you with a much better experience in the future. Best regards, The Camelback Team
   

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10. L

    Leonora VIP

    Philadelphia38 reviews

    4.0

    Dined on February 18, 2025

    1. Overall 4
    2. Food 5
    3. Service 5
    4. Ambience 4

    Glad we had a reservation. If not, we would have had about a 45 min wait. We chose the Salmon with rice and asparagus for lunch. It was perfectly prepared. Friendly service too.
    

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    Trail's End Pub and GrilleResponded on February 20, 2025

    Dear Leonora, Thank you for your review! We're so glad you had a great experience and that your meal was perfectly prepared. It’s wonderful to hear you enjoyed the salmon and our friendly service. We appreciate your visit and hope to welcome you back again soon! Sincerely, The Camelback Team
    

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