Tower Restaurant at Houstoun House

Review summary

1. A

   Aneta

   Edinburgh

   1 review

   5.0

   1 review

   Dined on November 29, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lovely dinner with family - thank you! You have a beautiful team out there!!
   

   Tower Restaurant at Houstoun HouseResponded on December 9, 2024

   Hello Aneta, Thank you for taking the time to dine with us and share your experience. We are more than pleased you enjoyed your meal and had a positive response from our team. We hope to see you soon again! Many Thanks Abigail White Restaurant Supervisor
   

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2. S

   Sharon

   Edinburgh

   2 reviews

   5.0

   2 reviews

   Dined on November 29, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   AFood snd service were fab! It’s a shame there were only 4 of us in the restaurant
   

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   Tower Restaurant at Houstoun HouseResponded on December 9, 2024

   Hello Sharon, Thank you for sharing your feedback, We are happy to hear you enjoyed your meal and we hope to see you again soon! (hopefully on a busier night ;) ) Many Thanks Abigail White Restaurant Supervisor
   

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3. W

   William

   West Lothian

   1 review

   5.0

   1 review

   Dined on November 22, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Upon arrival at the restaurant, we were greeted by a lovely young lady who showed us to our table. We were immediately offered water, and informed of the soup of the day, and the catch of the day. Another young lady then took our drinks order, which was delivered swiftly. The rosè was excellent! The food was fantastic and again, we didn't have too long to wait. The staff were in constant attendance and always so helpful. A lovely night and not too expensive. We will definitely come back again.
   

   Tower Restaurant at Houstoun HouseResponded on November 27, 2024

   Hello William, Thank you for your feedback regarding your meal, We are more than pleased to hear your dining experience was up to standards. Here at Houstoun we work extremely hard to make sure everyone has an enjoyable experience. This positive feedback will be shared with our team! thank you and we look forward to seeing you again! Sincerely Abigail White Restaurant Supervisor
   

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4. G

   Graeme

   West Lothian

   1 review

   5.0

   1 review

   Dined on November 16, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lovely food and very friendly staff. Thank you very much!
   

   Tower Restaurant at Houstoun HouseResponded on November 21, 2024

   Hello Graeme, Thank you for dining with us! we are very pleased to hear you enjoyed your meal and we hope to see you again soon. :) Sincerely Abigail White Restaurant Supervisor
   

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5. L

   Louise

   Angus

   1 review

   5.0

   1 review

   Dined on November 9, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Outstanding meal at Tower. Everything cooked to perfection. The Rack of lamb was amazing. Nice wine, great service.
   

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   Tower Restaurant at Houstoun HouseResponded on November 14, 2024

   Hello Louise, Thank you for dining with us and taking the time to share your experience. We are more than pleased to hear you enjoyed your meal and Ryan looked after you well, He is one of our key members of our team and this positive feedback will be shared with him. The chefs work very hard on producing the best meals to fill you after a long day, The rack of lamb being a fantastic choice and one of our best dishes. We are glad you enjoyed it and hope to see you again. Sincerely, Abigail White Restaurant Supervisor
   

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6. C

   Colin

   West Lothian

   1 review

   4.0

   1 review

   Dined on November 1, 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   Wonderful food, reasonably priced and good service.
   

   Tower Restaurant at Houstoun HouseResponded on November 14, 2024

   Hello Colin, Thank you for taking the time to share your feedback. At The Tower Restaurant we are always looking to ensure everyone has the best dining experience and we are more than happy to hear how we can improve this. Your feedback for the sourdough will be shared with the kitchen team and adapted to suit the party size that is dining with us. Our 10% service charge is automatically put on everyone's bill and can be requested to be taken off via your server, Apologies if this felt forced on you. We hope to see you dine with us again. Sincerely, Abigail White Restaurant Supervisor
   

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7. T

   Tyrone

   West Lothian

   1 review

   4.0

   1 review

   Dined on October 29, 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 3

   Good food and excellent service. Ambience was a bit low in terms of the decor and music, but still functional.
   

   Tower Restaurant at Houstoun HouseResponded on October 30, 2024

   thank you and we hope to see you again soon ...
   

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8. K

   KAREN

   Edinburgh

   2 reviews

   5.0

   2 reviews

   Dined on October 23, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Piping hot delicious soup followed by the chicken main course which was one of the best meals I have ever had! The chorizo jam was amazing! Only problem was I didn’t have enough room left for a dessert!
   

   Tower Restaurant at Houstoun HouseResponded on October 24, 2024

   Thank you so much for your wonderful review! We're thrilled to hear you loved the soup and that the chicken was one of the best meals you've ever had – that's music to our ears! The chorizo jam is a favourite, so we're glad it hit the spot. Can't wait to welcome you back!
   

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9. R

   Ruthie

   Edinburgh

   2 reviews

   4.0

   2 reviews

   Dined on July 24, 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 3

   The food was delicious. My husband is a steak lover and he said it was beautifully cooked. The food was well presented and tasty. The value for money was good too. Waiting staff were friendly and helpful. Things I would like to note… for a fine dining experience, I felt the table and chairs were a bit shabby, with chips in woodwork. A tablecloth on the table would have been preferred. Whilst waiting staff were lovely, some did not have a knowledge of what was on the menu, particularly the catch of the day. Otherwise, we had a lovely evening and even received a surprise dessert for our special occasion.
   

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   Tower Restaurant at Houstoun HouseResponded on July 31, 2024

   Thank you for your feedback! We're thrilled to hear you enjoyed the food and presentation. We'll pass your compliments on to our chef, especially about the steak. We appreciate your comments about the furniture and menu knowledge, and we'll work on improving these aspects. Your suggestion for tablecloths is noted. We're glad you had a lovely evening and enjoyed the surprise dessert. We hope to welcome you back for another special occasion!
   

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10. B

    Belladm

    Glasgow

    2 reviews

    1.0

    2 reviews

    Dined on July 24, 2024

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1

    Arrived and no other diners but staff made us stand with a menu to decide whether we wanted lunch or afternoon tea. They have no disabled access up to the restaurant area which wasnt disclosed, and there was a putrid smell in the entire room which was so strong I asked to leave and dine in another area. I was told to go to the bar downstairs, not a single staff member was there and when I went to reception to ask she the offered for me to eat at the reception area!! AVOID!! Place is like a nursing home from the 1970’s and needs a proper clean
    

    Tower Restaurant at Houstoun HouseResponded on July 31, 2024

    Dear Belladm, We're sorry for your disappointing experience. We regret the confusion at arrival, lack of disabled access, and the unpleasant smell. Your feedback about the ambiance and cleanliness is noted, and we're addressing these issues immediately. The service issues at the bar and reception area are also concerning, and we are reviewing our protocols to improve. We appreciate your feedback and are committed to making necessary improvements. I hope you will consider giving us a second chance and will note considerable improvements Sincerely, Chris Cornhill Food and Beverage Manager
    

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