Torno Subito

Review summary

1. S

   Sergio

   VIP

   New York City

   11 reviews

   5.0

   11 reviews

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Excelente Atendidos muy bien por Luis y Gianni Felicitaciones al chef Bernardo Paladini
   

   Torno SubitoResponded today

   ¡Muchas gracias por su excelente reseña! Nos alegra saber que Luis y Gianni les brindaron un gran servicio y que disfrutaron de su experiencia con nosotros. También nos llena de orgullo recibir felicitaciones para nuestro chef Bernardo Paladini, quien siempre se esfuerza por ofrecer lo mejor. Esperamos tener el placer de recibirlos nuevamente muy pronto. ¡Gracias por elegirnos!
   

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2. a

   ana

   VIP

   San Diego

   6 reviews

   5.0

   6 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was exquisite, not only the food but the service and ambience as well
   

   Torno SubitoResponded 1 day ago

   Thank you for your wonderful review! We’re thrilled to hear that you found the food, service, and ambiance to be exquisite. It means so much to our team to know we were able to create an exceptional experience for you. We look forward to welcoming you back to Torno Subito for another memorable visit soon!
   

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3. P

   Paola

   Toronto

   4 reviews

   5.0

   4 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Gianluca took excellent care of our table, and his service and suggestions were fantastic. We truly loved our night!
   

   Torno SubitoResponded 2 days ago

   Thank you so much for sharing your wonderful experience with us! We’re delighted to hear that Gianluca provided such attentive service and made your evening memorable. It’s great to know that his recommendations and quick action to ensure your comfort enhanced your visit. We’re proud to have team members like Gianluca who go above and beyond to create a vibrant and welcoming atmosphere. We’re thrilled you enjoyed every aspect of your meal, including the dessert! Your kind words mean the world to us, and we can’t wait to welcome you back for another fantastic experience. See you soon!
   

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4. O

   Olivier

   San Francisco

   5 reviews

   2.0

   5 reviews

   Dined 3 days ago

   1. Overall 2
   2. Food 1
   3. Service 5
   4. Ambience 2

   Service was great. Friendly, they even know your name when you show at the roof top. They offered amuse bouche and a desert as it was our anniversary. Decor is original. We had dinner for 2. The salad dressing had too much vinegar. The appetizer pizza was good. Then we had a very small lobster tail with a bitter celery dressing and we had a vegan plate with again way too much vinegar again and the vegetable were not that great. Aesthetically the plate are too complicated and overly "nouvelle cuisine" (small portion which is fine) for a moderately tasting product. Lastly the bill was over for the quality of the meal.
   

   Torno SubitoResponded 3 days ago

   Thank you for sharing your feedback with us. We’re happy to hear you enjoyed our friendly service, original decor, and special touches for your anniversary. However, we’re sorry to hear that some dishes didn’t meet your expectations. We truly appreciate your comments on the salad and vegan plate, and we’ll share them with our culinary team to ensure we improve on flavor balance. We also take your thoughts on the portion sizes and presentation seriously, as we aim for a fine balance between creativity and taste. We hope to have the opportunity to welcome you back soon. Warm regards, Chyunna Guest Services Manager
   

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5. R

   Robert

   VIP

   New York City

   20 reviews

   5.0

   20 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   First time we really enjoyed the food and service.
   

   Torno SubitoResponded 3 days ago

   Hello Robert, We're delighted to hear that you enjoyed your first visit to Torno Subito! It's wonderful to know that our food and service met your expectations. We strive to provide our guests with a memorable dining experience and your kind words are a testament to our efforts. Thank you for your support and we look forward to serving you again soon. Best regards, The Management Team
   

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6. A

   Andrew

   VIP

   Miami

   31 reviews

   4.0

   31 reviews

   Dined 7 days ago

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 5

   Took a while for someone to take our drink order which isn’t a big deal but then appetizer arrived before drinks. Disappointing. Two of the dishes ordered, the lobster roll and the langoustine risotto were overpowered with lemon. The tortellini were excellent. Felt a bit rushed. Appetizer arrived 90seconds after we ordered it.
   

   Torno SubitoResponded 7 days ago

   Thank you for sharing your experience. We sincerely apologize for the delays and timing issues during your visit, as well as the flavors that didn’t meet your expectations. Your feedback on the lobster roll and langoustine risotto will be shared with our culinary team, while we're glad to hear you enjoyed the tortellini. We also regret that you felt rushed, as creating a relaxed and enjoyable atmosphere is a priority. Please know we’re addressing these concerns to improve our service and overall guest experience. We’d love the opportunity to welcome you back and provide the exceptional experience you deserve. Warm regards, Chyunna Guest Services Manager
   

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7. J

   Jay

   VIP

   Philadelphia

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Absolutely amazing experience. The waiter knew so much about Massimo and his journey and did a fantastic job walking us through the courses
   

   Torno SubitoResponded 7 days ago

   Thanks for visiting us, Jay! We're thrilled to hear that you had an amazing experience at Torno Subito. It's wonderful to know that our team was able to provide you with a fantastic understanding of Massimo's journey. We always aim to make our guests feel informed and valued. We appreciate your feedback and look forward to serving you again.
   

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8. Z

   Zack

   Miami

   5 reviews

   5.0

   5 reviews

   Dined on January 16, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food, well executed and great service! Very knowledgeable servers. Will definitely return
   

   Torno SubitoResponded 7 days ago

   Hello Zack, Thank you so much for your kind words and for taking the time to leave us such a wonderful review. We're thrilled to hear that you enjoyed our food and service. It's always our goal to provide an exceptional dining experience, and we're glad to know we hit the mark for you. We look forward to welcoming you back to Torno Subito soon!
   

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9. D

   Debbie

   VIP

   Montreal

   43 reviews

   5.0

   43 reviews

   Dined on January 16, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Service and food was amazing. Sorry I didn’t hear about this restaurant sooner. Well worth the visit.
   

   Torno SubitoResponded on January 16, 2025

   Hello Debbie, Thank you for your wonderful review! We're thrilled to hear that you enjoyed our service and food at Torno Subito. We strive to provide our guests with a memorable dining experience and it's always rewarding to hear when we've succeeded. We're glad we could make your visit worthwhile. We look forward to welcoming you back soon. Best regards, Torno Subito Management Team
   

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10. M

    Melanie

    Miami

    1 review

    1.0

    1 review

    Dined on January 11, 2025

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1

    Horrible actually horrible , terrible food the waiter brought us plates and didn’t know how to explain them
    

    Torno SubitoResponded 3 days ago

    Hello Melanie, We're truly sorry to hear about your recent experience at Torno Subito. It's clear that we didn't meet your expectations, and for that, we sincerely apologize. We strive to provide our guests with excellent service and delicious food, and it's clear we fell short during your visit. We appreciate your feedback and will use it to improve. We hope you'll give us another chance to provide you with the dining experience you deserve. Best Regards, The Management Team
    

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