Tommy Bahama Restaurant & Bar - Plano

Review summary

1. J

   Jeff VIP

   Dallas50 reviews

   5.0

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a great table, the musician was amazing and played a wonderful repertoire of songs. The service was excellent, timely, and personable. The greeters were very engaging and polite. The star of the evening was the Chicken Tortilla Soup and the Filet Salad. OK…the entire evening was a great experience. I highly recommend the Tommy Bahama Restaurant in Plano!
   

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2. F

   Frank VIP

   Dallas23 reviews

   5.0

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food and awesome service. Patio was really great spot
   

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3. C

   Cynthia VIP

   Portland2 reviews

   5.0

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Waitress is AMAZING. Food for all of us was GOOD!!
   

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4. M

   Meli VIP

   Dallas6 reviews

   5.0

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything was amazing as always. Nicks service was exceptional as well! .
   

   Tommy Bahama Restaurant & Bar - PlanoResponded 5 days ago

   Greetings Meli, Thank you for your kind words! We're overjoyed that everything during your visit to Tommy Bahama Plano was amazing and that Nick provided exceptional service. We're grateful for your feedback and look forward to hosting you again soon! Best, Tommy Bahama Guest Services
   

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5. N

   Neil VIP

   Dallas11 reviews

   4.0

   Dined on March 9, 2025

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 4

   Always great food. I think my waiter (the manager?) was under the influence… when the waiter didn't check in after our main was delivered (to order drinks but even just to check if the food was ok) I asked the waiter at the next table if he could fetch our waiter, he snobbishly sushed me at first (can you believe that?!) before begrudgingly approaching me. The second time I’ve visited and I really do love the food and the live music but the staff here need some training… which I think could explain why both times the dining room has been surprisingly empty.
   

   Tommy Bahama Restaurant & Bar - PlanoResponded 5 days ago

   Dear Neil, Thank you for taking the time to share your experience with us. We genuinely appreciate your feedback and are thrilled to hear that you love our food and live music. However, I'm truly sorry to learn about your recent experience with our service. We strive to provide excellent guest service, and it’s clear that we fell short during your visit. I will ensure that your comments regarding our staff's attentiveness and professionalism will be addressed so we can improve in those areas. As I mentioned in the voicemail I left you earlier this week, I would love to speak with you directly to address these issues that occurred during your time with us. You can feel free to contact me directly at the restaurant number, 214.501.3600. Lia Mowbray Assistant General Manager
   

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6. N

   Nick VIP

   Dallas5 reviews

   5.0

   Dined on March 9, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always, always have a great time here. This is a well-run spot. The manager/GM is constantly checking in on guests and staff, and the servers and hostesses are the brightest and kindest in DFW. The food is excellent, the live music perfectly matches the relaxed, getaway-style mood. This is the favorite stop for my daughter and me when we are out. The girls here are so sweet to her!
   

   Tommy Bahama Restaurant & Bar - PlanoResponded 5 days ago

   Hello Nick, Thank you so much for your glowing review! We're delighted that you and your daughter always have a great time at Tommy Bahama Plano. It’s fantastic to know that your meals, the atmosphere, and our team make your visits special. We truly appreciate your support and can't wait to see you again soon! Sincerely, Tommy Bahama Guest Services
   

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7. OT

   OpenTable Diner

   Dallas4 reviews

   4.0

   Dined on March 5, 2025

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 4

   My party of three arrived at 8:15 PM and unfortunately received noticeably less attentive service. Our server, AnnaBella, was primarily focused on a larger party, which left our experience feeling secondary. Additionally, I visited to redeem my birthday reward, yet my birthday was not acknowledged in any way. This was disappointing, as I had expected a more celebratory experience. While I understand the demands of a busy service, every guest deserves attentive and thoughtful service. I hope this feedback helps improve consistency, and I look forward to a better experience next time.
   

   Tommy Bahama Restaurant & Bar - PlanoResponded 7 days ago

   Thank you for sharing your feedback about your recent visit. We sincerely apologize for the level of service you experienced and for not acknowledging your birthday. It’s clear we fell short in providing you with the attentive and celebratory experience you deserved. Your comments are very important to us, and we will address these concerns with our team to ensure improvements are made. We truly appreciate your understanding and hope to have the opportunity to provide you with a much better experience on your next visit. Happy belated birthday once again! Lia Mowbray Assistant General Manager
   

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8. OT

   OpenTable Diner VIP

   San Francisco2 reviews

   5.0

   Dined on March 1, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had the pleasure of dining at Tommy Bahama’s restaurant for the first time last weekend, and we’re already counting down the days until we can go back! From the moment you step inside, you’re transported to a tropical paradise—an atmosphere that’s both elegant and effortlessly relaxing. The hospitality is top-notch. From management to the waitstaff and bartenders, every team member we encountered was warm, welcoming, and genuinely happy to have us there. And the food? Absolutely phenomenal. We indulged in coconut shrimp (now we understand why it’s a fan favorite), ahi tuna tacos, a crab cake with zero filler, shrimp and crab pasta, ribs, gumbo, and the All-American burger. Every dish was a hit, but my son is still raving about that burger! Somehow, we managed to save room for dessert—and we’re so glad we did. The Key lime pie, piña colada cake, and malted chocolate pie were the perfect sweet endings to an unforgettable meal. If you haven’t been to Tommy Bahama’s yet, do yourself a favor and go. You won’t regret it!
   

   Tommy Bahama Restaurant & Bar - PlanoResponded 5 days ago

   Thank you for your incredible review! We're pleased that your first visit to Tommy Bahama Plano was such a hit and that your meal, beverages, and our hospitality exceeded your expectations. We can't wait to share your compliments with the team and hope to welcome you back to paradise again soon! Thank you, Tommy Bahama Guest Services
   

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9. OT

   OpenTable Diner VIP

   Houston1 review

   5.0

   Dined on March 1, 2025

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Live music, shaded patio and great food! Drink included a beautiful flower. We had a great lunch.
   

   Tommy Bahama Restaurant & Bar - PlanoResponded on March 4, 2025

   Thank you for your lovely review! We're so happy you enjoyed the live music, shaded patio, and delicious meal during your visit to Tommy Bahama Plano. We're glad you appreciated the special touch to your beverage and invite you to join us again soon! Sincerely, Tommy Bahama Guest Services
   

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10. OT

    OpenTable Diner VIP

    Dallas10 reviews

    5.0

    Dined on March 1, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Delicious food as always and good service. Will be back
    

    Tommy Bahama Restaurant & Bar - PlanoResponded on March 4, 2025

    Thank you for your 5-star review! We're delighted you enjoyed your meal and service at Tommy Bahama Plano. We can't wait to host you again soon! Thank you, Tommy Bahama Guest Services
    

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