Tides Coastal Kitchen

Review summary

1. T

   Tanisha

   Richmond1 review

   5.0

   Dined on March 9, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Loved it nice place . Would go again, the staff was awesome
   

   Tides Coastal KitchenResponded 5 days ago

   Dear Tanisha, Thank you for the kind review. We are happy to know that you had a great experience with us and that our staff did an excellent job taking care of you. Our team works incredibly hard, and we will enjoy sharing your compliments with them. Thank you once more, and we all look forward to seeing you again at Tides Coastal Kitchen. Tally White Restaurant General Manager
   

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2. P

   Patricia

   Baltimore6 reviews

   5.0

   Dined on March 5, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Gray was wonderful!! He was very attentive to our needs.
   

   Tides Coastal KitchenResponded on March 8, 2025

   Dear Patricia, We are pleased that you had an outstanding experience with us and that our staff took excellent care of you. Our team works incredibly hard, and we will enjoy sharing your comments with Gray. Thank you for dining with us, and we all look forward to seeing you again at Tides Coastal Kitchen. Tally White Restaurant General Manager
   

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3. OT

   OpenTable Diner

   Richmond1 review

   2.0

   Dined on March 1, 2025

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 5

   Decent food but only one server for the entire restaurant. He did the best he could but the management should consider having additional employees. One server for 15+ tables is bad for business.
   

   Tides Coastal KitchenResponded on March 2, 2025

   Dear Guest, We appreciate you choosing to dine with us and taking the time to share your feedback. We truly apologize that your dining experience did not meet your expectations. You were right to expect great service from our team, and we are disappointed that this was not your experience. We appreciate that you took the time to write this valuable review, and your feedback will be used to stress the importance of our responsiveness to our guests. Thank you again for your comments, and we look forward to another opportunity to provide you with the exceptional hospitality that you deserve. Tally White Restaurant General Manager
   

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4. M

   Mary

   New York City10 reviews

   2.0

   Dined on February 15, 2025

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 3

   We've been to this hotel and restaurant several times. This most recent trip was so disappointing. Four people in our group and all four main dishes had issues. Specifically, the shrimp scampi was served with elbow noodles instead of linguine and way too much garlic and hot pepper. The Shrimp Bisque had too much paprika and black pepper. The Crab Cake was also over seasoned as was the asparagus. For Valentine's weekend, the restaurant was not particularly busy on Saturday night but the service was a bit slow.
   

   Tides Coastal KitchenResponded on February 20, 2025

   Dear Mary, Thank you for spending your evening with us. We are disappointed to know you and your friends did not enjoy your meal. We work hard to provide quality, fresh food; therefore, we are genuinely sorry we did not meet your expectations. Your comments have been shared with our culinary team, and we appreciate the feedback. We hope you will give us another opportunity to provide you with the outstanding dishes for which we are known. Tally White Restaurant General Manager
   

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5. R

   Rudy

   Chicago2 reviews

   5.0

   Dined on February 15, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was Valentines Day and I had a quartet come and sing a song for my fiancé and the restaurant manager for the evening was fantastic and made sure it all went well. Koodos out to the manager and the food was fantastic. It was a perfect evening with my fiancé.
   

   Tides Coastal KitchenResponded on February 18, 2025

   Dear Rudy, We are delighted that Tides Coastal Kitchen was your choice for celebrating Valentine's Day! Our chef and team go to great lengths to ensure every meal is meticulously prepared and served, and we will be sure to share your wonderful compliments with them. Thank you so much for dining with us and for your gracious review. We love knowing you plan to return; we look forward to hosting you and your fiancé again very soon! Tally White Restaurant General Manager
   

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6. J

   Jai’Kera

   Richmond3 reviews

   3.0

   Dined on February 15, 2025

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 4

   It was great for the most part a very nice spot to go for a date night especially Valentines Day but I didn’t like the fact that they gave themselves a tip without my husband and I knowledge but over all is was a very cute spot and decorated lovely for Valentines Day
   

   Tides Coastal KitchenResponded on February 25, 2025

   Dear Jai’Kera, We appreciate you choosing to spend your Valentine's Day with us and for taking the time to share your feedback. We are glad to read that you overall had a pleasant time with us and that our decor made a great impression. That said, we regret your disappointment with the tip associated with your meal, and we are sorry for the frustration this caused. We would like to share that this is a standard industry practice, and we are sorry if this was not adequately communicated to you. We are grateful for your valuable feedback, and we will address your comments appropriately. We hope you will revisit us for a more gratifying experience. Tally White Restaurant General Manager
   

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7. R

   Rodney

   San Diego1 review

   2.0

   Dined on February 14, 2025

   1. Overall 2
   2. Food 1
   3. Service 1
   4. Ambience 1

   Not the best, the waiter smelled bad. The food was okay, but overall expected better for price.
   

   Tides Coastal KitchenResponded on February 28, 2025

   Dear Rodney, Thank you for taking the time to evaluate our restaurant. We are disappointed to see your rating and hope you will accept our apologies for not meeting your expectations. We would welcome another opportunity to provide you with the exceptional dining experience for which we are known in the near future. Tally White Restaurant General Manager
   

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8. L

   Leslie VIP

   Philadelphia20 reviews

   3.0

   Dined on February 14, 2025

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 2

   It’s off season so this may be different experience than normal but we found the place quiet, food was not great at all and overall experience was just meh.
   

   Tides Coastal KitchenResponded on February 15, 2025

   Dear Leslie, Thank you for dining with us. We are very sorry that you did not enjoy your experience. Our menu, which is composed of fresh and local ingredients, normally receives great reviews. Therefore, it was disappointing to read that we did not meet your expectations. We will speak with our culinary team to address these concerns as we continuously strive to improve. Thank you again for taking the time to provide a review, and we hope to see you soon. Tally White Restaurant General Manager
   

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9. R

   Rene

   Wilmington5 reviews

   3.0

   Dined on February 7, 2025

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 5

   Beautiful view, lovely ambiance, service was good, but the value for the food... no thanks! $25 for chicken tenders? Seriously? I've eaten here many times in the past when the restaurant was under a different name/owner and it was wonderful back then. Today was pretty disappointing...
   

   Tides Coastal KitchenResponded on February 11, 2025

   Dear Rene, Thank you for visiting our restaurant and for taking the time to share your thoughts. We are sorry to read that you felt what you paid for your meal did not meet your expectations. We strive for the highest quality in every one of our menu items, and this often comes at a premium price. We also consistently review our pricing to stay competitive with local area restaurants. On a positive note, we appreciate you mentioning how our fantastic views and dedicated hospitality made a better impression. We hope you will revisit us for a more gratifying experience. Tally White Restaurant General Manager
   

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10. T

    Tina VIP

    Baltimore33 reviews

    4.0

    Dined on January 1, 2025

    1. Overall 4
    2. Food 3
    3. Service 5
    4. Ambience 5

    Our server was very good. I ordered the fish with shrimp. I found the portion size to be a little small so that was disappointing. The atmosphere was nice. I would return to give them another try.
    

    Tides Coastal KitchenResponded on January 5, 2025

    Dear Tina, We appreciate you choosing to dine with us at Tides Coastal Kitchen, and we thank you for taking the time to share your review. We are pleased to read that our dedicated hospitality made an excellent impression. We will gladly share your compliments with our associates. We also appreciate you mentioning our relaxing atmosphere. That said, we regret your disappointment with the portion size of your dish, and we will share your comments with our culinary team to see where we can improve. We are grateful for your valuable feedback and look forward to welcoming you back soon. Tally White Restaurant General Manager
    

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