The Maltings Coffee Shop

Review summary

1. G

   Guy

   Dumfries and Galloway

   2 reviews

   5.0

   2 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a lovely meal of Annandale burgers. Tasted fantastic and really good value for money. Availed ourselves of the outstanding toilets, immaculate as ever, then bought my usual bottle of Peated Rascally from the shop. Once in the shop had an interesting discussion concerning peated malts and which is my favourite. The only issue is the number of people who came in the coffee shop to be turned away because they hadn’t booked. There were numerous tables empty with reserved on them which were still empty when we left. Perhaps if staff explained the tables were booked but if the person asking could vacate it before the person who reserved it arrived it would avoid a lot of dissatisfied customers leaving. At least 4 couples were turned away in a 30 minute period whilst we were eating who had made a special trip out to the distillery.
   

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2. L

   Liz

   Dumfries and Galloway

   1 review

   5.0

   1 review

   Dined on February 6, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Third visit, didn't disappoint. Excellent food, very clean and welcoming place. Lovely roaring fire and friendly staff. Will be returning.
   

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3. M

   Mary

   Glasgow

   2 reviews

   5.0

   2 reviews

   Dined on February 4, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always a pleasure, food always fresh, lovely staff & lovely surroundings
   

   The Maltings Coffee ShopResponded on February 6, 2025

   Dear Mary, Thank you for your kind review of The Maltings Coffee Shop on OpenTable. We are delighted to hear that you consistently enjoy your visits and appreciate our fresh food, attentive staff, and pleasant surroundings. We value your patronage and look forward to the pleasure of welcoming you back in the near future.
   

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4. N

   Nigel

   Yorkshire

   9 reviews

   1.0

   9 reviews

   Dined on January 26, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   The rating given is because we booked on line the day before and turned up at the booked time to find everything locked up. Perhaps this was because of the weather but I feel we should have received an email to tell us what was happening so we didn't waste time making a detour to our journey. On all previous visits the service has been excellent and with good food
   

   The Maltings Coffee ShopResponded on January 30, 2025

   Dear Nigel, We are so sorry for the inconvenience caused by the recent power outage due to the storm. Our energy provider was working hard to restore power, but unfortunately, the intermittent outages made it impossible for us to reopen on Sunday as planned. We did our best to communicate with all guests using the Opentable system, but it appears that a couple of messages, including yours, did not get delivered. This was due to the ongoing issues with both power and internet access. We sincerely apologise for this. We also posted updates on our website and social media channels, but we recognise that this is not a substitute for direct communication. We value your understanding and hope you will consider dining with us again in the future.
   

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5. M

   Mary

   Glasgow

   2 reviews

   5.0

   2 reviews

   Dined on January 21, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lovely surroundings, beautiful fresh food, lovely pleasant staff & good value
   

   The Maltings Coffee ShopResponded on February 6, 2025

   Dear Mary, Thank you for your kind review of The Maltings Coffee Shop on OpenTable. We are delighted to hear that you enjoyed your visit and appreciate our lovely surroundings, beautiful fresh food, lovely pleasant staff, and good value. We look forward to welcoming you back again soon. Best regards, The Maltings Coffee Shop Team
   

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6. S

   Sandra

   Glasgow

   2 reviews

   5.0

   2 reviews

   Dined on January 19, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing venue, after a super knowledgeable tour of the distillery we were further impressed by the quality and professionalism of the staff in the coffee shop. By far the best experience we have had!! It was our friends 70th birthday treat and he had the best time thanks to all the amazing staff who were on duty of the 19th January at 1-4pm, thank you so much and we will definitely return and pass on our recommendations to others. There is a positive ethos from the staff and the ambience was perfect!! Well done to everyone your product rocks!!!!
   

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7. R

   Rolf

   Dumfries and Galloway

   1 review

   5.0

   1 review

   Dined on January 17, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We have been here before but this visit we had Afternoon Tea, several tiny items which together were very filling. All top quality in respect of ingredients, flavour and cooking. Obviously not cheap but service was excellent, and the setting all bespoke and hand crafted. it is clearly dog friendly, and I am not keen on dogs, but I knew this before I went and the dogs were unobtrusive.
   

   The Maltings Coffee ShopResponded on February 6, 2025

   Dear Rolf, Thank you for your kind review of The Maltings Coffee Shop on OpenTable. We are delighted to hear that you would recommend us and that you enjoyed your afternoon tea experience. We appreciate your comments about the quality of our ingredients, flavors, and cooking, as well as our service and bespoke setting. We are pleased to know that you were not bothered by the presence of dogs, even though you are not typically a fan. We strive to create a welcoming environment for all of our guests, including their furry friends. We hope to welcome you back again soon for another delightful afternoon tea or another culinary experience.
   

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8. K

   Kathleen

   Cumbria

   1 review

   4.0

   1 review

   Dined on January 9, 2025

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   Good food, well prepared and cooked in unique and quality surroundings. We’ll be back! Thankyou.
   

   The Maltings Coffee ShopResponded on February 6, 2025

   Dear Kathleen, Thank you for your kind review of The Maltings Coffee Shop on OpenTable. We are pleased to hear that you would recommend us and that you enjoyed your visit, particularly noting our good food, well-prepared dishes, and unique and quality surroundings. We are also grateful for your positive comments about our service and value. We hope to welcome you back again soon for another delightful culinary experience.
   

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9. S

   Sandy

   VIP

   Glasgow

   6 reviews

   5.0

   6 reviews

   Dined on January 9, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Very good food as usual. Had Annandale burgers. Excellent. Staff lovely
   

   The Maltings Coffee ShopResponded on February 6, 2025

   Dear Sandy, Thank you for your kind review of The Maltings Coffee Shop on OpenTable. We are delighted to hear that you enjoyed your visit and appreciate our very good food, excellent Annandale burgers, and lovely staff. We look forward to welcoming you back again soon.
   

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10. C

    Cameron

    London

    1 review

    5.0

    1 review

    Dined on January 3, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Great lunch, prompt an efficient waitress and waiter. Thanks
    

    The Maltings Coffee ShopResponded on February 6, 2025

    Dear Cameron, Thank you for your kind review of The Maltings Coffee Shop on OpenTable. We are delighted to hear that you would recommend us and that you enjoyed your lunch experience. We appreciate your comments about our food, service, ambience, and value, as well as the prompt and efficient service provided by our staff. We are pleased to know that you found the Maltings to be a neighbourhood gem, great for brunch, vegan-friendly, dog-friendly, child-friendly, good for groups, good for business meals, and good for special occasions. We strive to create a welcoming and enjoyable atmosphere for all of our guests.
    

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