The Wallace Restaurant

Review summary

1. R

   Richard

   Singapore

   3 reviews

   3.0

   3 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   I would expect much better service for that price point.
   

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2. M

   Megumi

   London

   1 review

   1.0

   1 review

   Dined 4 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 5

   Why is that blonde female staff so grumpy? Rough attitude? Is it because we are Asians? One other staff made our service charge free, but I didn't say it for money.
   

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3. M

   Mahera

   London

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   A really nice place to meet up with friends in a very relaxed atmosphere. The menu had a good selection of food and drinks. The service by polite, friendly staff was good. They did not rush us so it was great to relax and enjoy our time. Price wise it’s quite expensive so would only go back occasionally.
   

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4. N

   Natalia

   London

   1 review

   5.0

   1 review

   Dined on December 16, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing experience in a fabulous environment. Great service!
   

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5. F

   Florence

   London

   1 review

   5.0

   1 review

   Dined on December 14, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I rarely get round to writing reviews, but we had such a wonderful experience at the Wallace Collection Restaurant today for their festive afternoon tea that I was compelled to leave one. The service in particular was fantastic, and it’s just such a beautiful setting. Well worth a visit!
   

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6. C

   Cerian

   London

   2 reviews

   3.0

   2 reviews

   Dined on December 13, 2024

   1. Overall 3
   2. Food 1
   3. Service 4
   4. Ambience 4

   Very grand surroundings in this stately townhouse just a short stroll from the hubbub of Oxford Street. The dining room is an impressive conservatory style structure at the rear of the building. The bench seating at some of the tables is too deep with poor back support. The festive Christmas lunch was disappointing. Small portions of turkey and vegetables were not sustaining. The Christmas pudding was totally dried out and tasteless (apart from sugar), and the custard looked as though it had come straight out of a microwave. Impressive building but the food offering was underwhelming. The house white is Pinot Grigio which was not stated on the menu. On a brighter note the service was good. Our waiter was attentive and friendly.
   

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7. A

   Albert

   Central Coast

   2 reviews

   2.0

   2 reviews

   Dined on December 12, 2024

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 3

   Reservations were held and we were seated promptly. The food was ok, nothing special. I think the whole afternoon tea thing is really for tourists and way over priced for a few sandwiches and scones.
   

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8. D

   Deborah

   London

   9 reviews

   4.0

   9 reviews

   Dined on December 12, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   We had a delightful waiter who alerted us to the fact that dessert would be late and gave us complimentary coffee which was much appreciated. I think it could have been decorated a bit more Christmassy - Eg there were no lights in the trees as in years gone by. The menu was small but good and the food excellent.
   

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9. R

   Robert

   London

   1 review

   5.0

   1 review

   Dined on December 11, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   A most enjoyable Xmas dinner - one meat and one vegetarian - served by efficient and personable staff. The space is very pleasant and other diners were thoughtful and respectful, none of the loud chat and raucous laughter you often have to put up with. Overall I'd definitely recommend the Wallace and will certainly return when the opportunity arises.
   

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10. F

    Fiona

    Manchester

    1 review

    2.0

    1 review

    Dined on December 10, 2024

    1. Overall 2
    2. Food 2
    3. Service 4
    4. Ambience 2

    This is a review for the afternoon tea. I booked this as a treat for my daughter before the theatre thinking that the setting would be a peaceful oasis away from the Christmas shopping. At £50 (without champagne) this is not at the most expensive end but is not a cheap option. With afternoon tea you pay for the experience and something special. This was billed as a festive afternoon tea but I have no idea what was festive about it apart from one tiny turkey sandwich which I didn’t have (but my daughter did) as I am vegetarian. The 2 finger sandwiches were measly and some were slightly stale. The quiche was thumbnail size, the scones were extremely average and the cakes were cloyingly sweet (and rather summery flavours). The pot of tea was a teabag in a ceramic pot. I have had afternoon tea many times, cheaper and more expensive, and this was so far below any other experience I actually thought I might have got the price wrong when I booked and it was actually for two. It did all come on the same stand. Unfortunately not. £112.50 (including service) for something we actually left at least half of. From about 4.20pm we were told repeatedly that we had to finish by 5pm presumably because we had barely touched the rather unpleasant cakes. This was an extremely disappointing experience and a complete waste of money. We should have spent our time in the museum and just got a coffee. Which is what everyone else in the cafe was doing.
    

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