The Vault

Review summary

1. T

   Ted

   New York City1 review

   2.0

   Dined on February 14, 2025

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 2

   Food was cold and the nachos were consistent to what you would find at a concession stand.
   

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2. A

   Aimee

   Indiana1 review

   5.0

   Dined on February 14, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It is a little hard to find if this is your first time. Just find the bookstore in The Union and the elevator down to the restaurant is near there. The menu is fairly small, but plenty of choice and the food was good. A little disappointing, my husband ordered the tenderloin and at 5pm on a Friday night, they were out of it. Service was great though and our food came out super fast.
   

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3. C

   Chelsea

   Indiana1 review

   5.0

   Dined on February 6, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Delicious fresh food, and great service! Went there on Jazz night and it was such a great ambience. Will be back soon!
   

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4. D

   David VIP

   Indiana10 reviews

   3.0

   Dined on January 27, 2025

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 5

   Needed to get out before a show in about 50 minutes. Let our server know. I think he was trying his best but the kitchen was VERY slow and everything we ordered must have been prepared- chili, hummus plate. The server could only do so much with the slowness of the kitchen. Good menu, good drink selection, food is good, and the location was very needed for campus. Will go back.
   

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5. P

   Phil

   Indiana9 reviews

   5.0

   Dined on January 27, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   M Kaye was an outstanding server. Food was excellent!
   

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6. S

   Suzanne VIP

   Indiana27 reviews

   1.0

   Dined on October 19, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   I have never had to write a review like this, but frankly I believe that management needs to know about our experience, and frankly, I wish I had payed attention to the prior negative reviews. We were happy to get reservations to eat after the October 19th Homecoming football game, and felt lucky because everywhere else was booked solid, and we heard about long waits to get into restaurants. When we arrived to a nearly empty restaurant, that was our first clue. Part of our group ordered and received drinks (soda and tea) while others were in the restroom. Once we all were seated, we waited and waited for someone to take the rest of our drink orders, and we were ready to order food. Finally the manager came over to us and asked if we would be okay moving to a different table, since we had been placed at the largest table, and a larger party had arrived. We happily moved, then were ignored while wait staff took drink orders from the larger group. Finally we got the attention of a staff member and asked if they could take the rest of our drink orders, as well as our food orders. A kind waitress came to take our orders and promptly brought drinks. Finally, over an hour after we arrived, our food was delivered, only to find that 4 of our 7 orders were barely warm. The kind waitress was quick to take the dishes back, saying that was unacceptable. Shortly after that, we heard a cook yell in complaint about having to take the blame. It took at least another 15 minutes our hot meals to be brought out. The food was moderatley acceptable at best. The shredded pork was very dry. Our daughter said the food at Forrest Dining Hall was better. In the end, only the waitress apologized. Our drinks (non-alcoholic) were not on the bill, but truly I would rather have had an honest apology for the poor service than financial reimbursement. Needless to say, we will not be back!
   

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7. M

   Michael

   Indiana5 reviews

   2.0

   Dined on October 18, 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 4

   Both service and food were below average. I sat at a table waiting for others who would join me, and had no service from the wait staff - all of whom were just hanging around the service area. I got up and went to the bar on my own to get a glass of wine. Once I sat back down, the wait staff looked over at me, but no one came by to maybe offer an apology or to see if I wanted anything else. Our waiter was polite, but didn't do much besides take the order and bring it to us. No follow up. An early order for a beer and water needed us to remind him. Had the feel of a place where there was little training or little supervision to make sure the training stick. Food was really bad. Hoosier tenderloin sandwich appeared to be a frozen tenderloin patty - like from a box at the supermarket. Fish and chips appeared to be frozen fish sticks-like fish and just really low quality. Nachos appetizer was comical. Like a young kid tried to make nachos at home. I'm writing much because this is a sad place. There's a great opportunity for this kind of pub in the IMU - for locals and visitors and guests at the hotel. The Vault is currently a poor response to this opportunity. IU is way behind what other major campuses offer in the form of an on-campus pub.
   

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8. T

   Terri

   Greater Boston12 reviews

   3.0

   Dined on September 27, 2024

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 2

   Very average to low food quality Friendly service The vegetable bowl was terrible, literally no dressing just eating plain cucumber, tomatoes and chickpeas Fake fish and chips, fries were soggy and tasteless Would not recommend or return
   

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9. I

   Isabelle

   Indiana1 review

   5.0

   Dined on September 20, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great experience, loved the live music and drinks.
   

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10. H

    Harlene VIP

    Indiana88 reviews

    3.0

    Dined on July 26, 2024

    1. Overall 3
    2. Food 4
    3. Service 4
    4. Ambience 3

    We ate there on a Friday night in the summer. We were the only customers! I assume when school is in session, there would be more customers. My hamburger was very good. My husband’s turkey Reuben was also good. We will probably come back in the fall and maybe sit outside.
    

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