The Tillery

Review summary

1. S

   Shaunta

   VIP

   New York City

   17 reviews

   5.0

   17 reviews

   Dined on January 22, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great experience overall. Our waitress was amazing! Food was great- except the Coconut Crab soup. Best calamari ever. Nice recognition of my son for his birthday. A little disappointed that after I ordered the Branzino, I was told a while later that it was all frozen and could not be ready for one hour. Ambience was nice. Been here several times, this was an improvement from before- would definitely return.
   

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   The TilleryResponded on February 3, 2025

   Dear Shaunta, It’s always a pleasure to hear from our loyal guests, and we truly appreciate you sharing your experience. We’re thrilled that your server provided wonderful hospitality and that your son’s birthday was recognized. Celebrating special occasions with our guests is something we love to do. We are happy you enjoyed most of your meal but regret that the Coconut Crab soup did not meet expectations. We also understand how frustrating it was to wait for an update on the Branzino and apologize for the delay. We appreciate your feedback and will share it with appropriately as we are continuously committed to improvements to our overall guest experience. It was a pleasure to have you at The Tillery, and we look forward to welcome you back for a flawless visit. Thank you!
   

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2. J

   Janice

   Baltimore

   1 review

   3.0

   1 review

   Dined on December 26, 2024

   1. Overall 3
   2. Food 1
   3. Service 3
   4. Ambience 4

   We had 3 orders of crab cakes that were supposed to be made with lump crab meat. The crab cakes were basically filler which was incredibly disappointing.
   

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   The TilleryResponded on December 31, 2024

   Dear Janice, We are disappointed to hear about your dissatisfaction with crab cakes. Providing delicious, high-quality meals is at the heart of what we strive for; therefore, we apologize for not meeting your expectations. Your comments are invaluable, and we will share them with our culinary team as we are continuously committed to improvements to our offerings. We would welcome another opportunity to have you return and try our menu again. We hope to see you soon. Thank you!
   

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3. c

   chuck

   Richmond

   1 review

   1.0

   1 review

   Dined on December 25, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Sat at the table for 20 minutes and received no service, so we left.
   

   The TilleryResponded on December 26, 2024

   Dear Valued Guest, Thank you for choosing us during your time in Owings Mills. We want to offer you our apologies for the disappointing experience you had at our restaurant. We particularly regret learning that our staff was not attentive to your needs. We are confident that this was an isolated incident, and we hope that we will have the opportunity to welcome you back to experience our hospitality at its finest. Thank you!
   

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4. V

   Valli

   Baltimore

   1 review

   1.0

   1 review

   Dined on December 21, 2024

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 3

   My husband ordered the eggs Benedict with crabcake it stated that it had spinach on it. When it came out, the eggs were cooked completely solid and there was guacamole, not spinach. When we brought it to their attention, all they did was offer us free coffee. 
   

   The TilleryResponded on January 1, 2025

   Dear Valli, We were sorry to read that your recent visit fell short of expectations. Our dishes, made with fresh, local ingredients, usually receive great feedback, so it’s disappointing to learn about the issues with your husband’s eggs Benedict. The substitution of guacamole for spinach and the eggs were not up to our usual standards, and we apologize for the oversight. We will address your comments with our culinary team to ensure better consistency moving forward. While we know compensation won’t change your experience, we hope it helps restore your confidence in us. We would love the chance to welcome you back and show you the quality and hospitality you deserve. Thank you!
   

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5. L

   LeslieAnn

   Baltimore

   1 review

   5.0

   1 review

   Dined on December 15, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Everyone was so kind, especially my waiter, or brought me a surprised desert for my birthday.
   

   The TilleryResponded on January 16, 2025

   Dear LeslieAnn, We are delighted to read you had a wonderful and memorable experience! It's great our thoughtful gesture of a surprise dessert for your birthday and the kindness of the staff, especially your waiter, truly made your visit. We look forward to serving you again! Thank you!
   

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6. E

   Eve

   VIP

   Baltimore

   7 reviews

   4.0

   7 reviews

   Dined on December 13, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   The steak was a little overcooked and not super flavorful, but the braised short rib, mussels, and dessert were good! Service and ambiance was good.
   

   The TilleryResponded on December 14, 2024

   Dear Eve, We are pleased found the service and ambiance to your liking. However, we are sorry to learn about your disappointment regarding the steak. We appreciate your feedback and will share it with our culinary team as we are continuously committed to improvements to our overall guest satisfaction. We look forward to welcoming you back to The Tillery the next time you are in the area. Thank you!
   

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7. G

   Griffin

   San Diego

   5 reviews

   5.0

   5 reviews

   Dined on December 11, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   Food was great, service good, lighting was not the great in some spots of the restaurant. Sitting by the windows at night time they had all the lights off inside so it was harder to see the menu and your food. Other than the lighting/ambience leaving something to be desired, the place is great and food is some of the best in the area!
   

   The TilleryResponded on December 13, 2024

   Dear Griffin, We are delighted you enjoyed our delectable cuisine and found the service commendable. It is always our goal to create a memorable dining experience, and it is wonderful that our offerings stood out as some of the best in the area. However, However, we understand that the lighting near the windows in the evening could have been more accommodating, and we regret not meeting your expectations. We utilize feedback like yours to improve our guest experience; therefore, we appreciate you taking the time to leave your review. We hope to have the opportunity to welcome you back to The Tillery for a flawless visit. Thank you!
   

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8. S

   Shequila

   Baltimore

   1 review

   5.0

   1 review

   Dined on December 2, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent service and good. I really enjoyed my server Shawanna.
   

   The TilleryResponded on December 4, 2024

   Dear Shequila, We appreciate your review, and we thank you for complimenting our attentive associates. We are pleased knowing Shawanna did an excellent job taking care of you, and it will be our pleasure to pass along the kind remarks. We look forward to welcoming you back to The Tillery again soon. Thank You!
   

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9. A

   Atoya

   Baltimore

   16 reviews

   3.0

   16 reviews

   Dined on November 7, 2024

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 4

   The restaurant is very nice. The menu changes frequently. However, I thought the food was “fair” at best. The calamari was good. The crab cakes were fine, but appeared to be “smashed” and fried versus “fluffy” and broiled. The hamburger was served as several patties of beef which resembled something one would receive at Shake Shack. The sauce for the pasta was too tangy. The drinks from the bar were good. Overall, I don’t think my birthday dinner was worth the amount of the bill.
   

   The TilleryResponded on November 9, 2024

   Dear Atoya, We appreciate your feedback. We are disappointed that you felt your dining experience was not in line with our pricing. We take great pride in only using the highest quality ingredients for our menu, which sometimes comes at a premium price. However, we try very hard to stay competitive with the local restaurants. Thank you for your comments, and we hope you will come back soon. We are always experimenting with different dishes and ingredient choices, and we're sure you will be able to find something you truly enjoy. Thank you!
   

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10. B

    Brittany

    Baltimore

    2 reviews

    1.0

    2 reviews

    Dined on October 12, 2024

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 5

    Service was terrible! When we arrived someone was at the front desk, I had to wait until half of my party arrived to be seated which was fine. However, once half my party arrived no one was at the desk, one of the waiters stated they would be up there shortly and we stood there for at least 5/10 minutes before someone came to seat us. Took the server very long to come to the table to bring us just water to start us off. Food was very over priced and not good. Mimosa’s were very expensive and taste absolutely horrible. Prices in establishment differ from prices on their website. We were told no refills on fountain drinks. Another waiter kept dropping glasses and silverware. It seem like they were short staffed but that still should not affect the customer experience. Looks like the night atmosphere may be a better option than brunch.
    

    The TilleryResponded on October 17, 2024

    Dear Brittany, We sincerely apologize for the service issues you experienced. We strive to provide exceptional service and regret the inconvenience caused. Your feedback will be addressed with the appropriate team to prevent future occurrences. We are also sorry for your disappointment with your meal and the billing concerns. Your review is invaluable, and we will share it appropriately. We appreciate your patience and hope to have the chance to regain your trust during your next visit. Thank you!
    

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