The Thornhill Arms

The Thornhill Arms reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. D

   Dale

   Leicestershire1 review

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lovely food good atmosphere and lovely staff members
   

   Is this helpful?

2. A

   Andrea

   Devon2 reviews

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   A lovely occasion meeting friends for lunch. Food was lovely, good portion size, friendly staff and overall no complaints.
   

   Is this helpful?

3. D

   Don

   Norfolk/Suffolk3 reviews

   5.0

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent welcome and surroundings. Lovely home made lasagne - delicious! Good value and a pretty pint of ale to boot!
   

   Is this helpful?

4. L

   Loraine

   Northampton1 review

   4.0

   Dined on April 6, 2025

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 4

   Sunday lunch. Soup watery, bland. Meat was nice. Cauliflower cheese was nice, roast potatoes nice, Yorkshire pudding nice, roasted carrots very nice. Cabbage was raw inedible. Peas and green beans barely cooked. Paid £52 . Was a shame because this used to be the best for carvery ,sadly not now.
   

   Is this helpful?

5. L

   Lisa

   Brighton1 review

   1.0

   Dined on March 29, 2025

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   Food was ok but the service was poor - waited far too long for our orders to be taken and the wait for food was unacceptable.
   

   Is this helpful?

6. H

   Helen

   London2 reviews

   5.0

   Dined on March 23, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always excellent. We hadn't been for several weeks but we're delighted to return after our time away
   

   Is this helpful?

7. L

   Lois

   Northampton1 review

   1.0

   Dined on March 23, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   Very poor service recieved today, the restaurant was very busy so seated in the bar area. It took about 25 mins to get a drink ordered to be told that it was out of stock we then placed food order and had a 40minute wait without being told we could go to the carvery. We questioned this and had clearly been forgotten as the carvery was empty and the food was hardly warm and we had the lasts of everything when food service had not even finished.
   

   Is this helpful?

8. OT

   OpenTable Diner

   Leicestershire1 review

   3.0

   Dined on March 23, 2025

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   Very poor service due to not enough staff waited half an hour for a drink when we first arrived, then had to ask 3 times for another drink this did not arrive so had to go to the bar ourselves . Food was very nice but won't recommend it to anyone.
   

   Is this helpful?

9. OT

   OpenTable Diner

   Northampton1 review

   1.0

   Dined on March 22, 2025

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 2

   Never had as bad service as this. 50% of the menu not available. Was told only 1 ribs left… by the time of ordering (25 mins!)…. No ribs. Ran out of soup FFS!🤦‍♂️ no burgers, other choices not available. Staff taking too long to get drinks. “We’ve had a party in”…. Yes but that’s a booking with known numbers so why so little left? From arrival to delivery of main was 1h40. Quality of food was good. Asked to see manager, didn’t appear, too busy in the kitchen! Cooking what exactly? You had next to nothing available. Woeful, inept, incompetent, without doubt the WORST service we’ve ever received anywhere.
   

   Is this helpful?

10. M

    Mark

    Leicestershire1 review

    2.0

    Dined on March 16, 2025

    1. Overall 2
    2. Food 2
    3. Service 2
    4. Ambience 2

    Very disappointed. Upon arrival we weren’t even given a chance to buy any drinks, barman was very abrupt, told us to wait in the small area further along and wait to be taken to a table. We were taken to a table, ordered drinks and waited ages to receive them. Then, we found it was extremely cold in the area we sat and asked to move. This was done and better than initially. We ordered our meals and waited. 3 of us had carvery, the other had a set meal. Set meal was brought out and the other 3 were asked to go to the carvery. The person who had the set meal then had to wait to get any utensils to eat with 🙈. Halfway through the meal, one of us found a very very long hair with the Yorkshire on the carvery meal, and this put us off for ever and will not be going back. Based on the poor customer experience and the found hair in the food we would not be going back again in a hurry. Dissatisfied and very disappointed ☹️.
    

    Is this helpful?