The Restaurant at St Martins Lane London

Review summary

1. OT

   OpenTable Diner

   London

   1 review

   4.0

   1 review

   Dined 4 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   VERY GOOD SERVICE! we had a lovely evening and the food was delicious!
   

   The Restaurant at St Martins Lane LondonResponded 3 days ago

   Dear diner, Thank you so much for your wonderful review! We’re thrilled to hear that you had a lovely evening and enjoyed the delicious food. It’s fantastic to know that Adan made your experience extra special with attentive service—we’ll be sure to pass along your kind words to him. We’re delighted we could help celebrate your friend’s birthday with a surprise cake and candle—it’s always our pleasure to add a little magic to such occasions. We look forward to welcoming you back for more memorable moments soon! Warm regards, The Restaurant team
   

   Is this helpful?

   Report
2. L

   Lawrence

   Detroit

   9 reviews

   3.0

   9 reviews

   Dined 6 days ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 3

   Venue was nice, service a little slow, food choices limited.
   

   The Restaurant at St Martins Lane LondonResponded 3 days ago

   Dear Lawrence, Thank you for your feedback. We’re glad to hear you enjoyed the venue, but we’re sorry that the service felt a little slow and that our food choices didn’t fully meet your expectations. Your comments are valuable to us, and we’ll take them into account as we strive to improve and offer a more seamless and diverse dining experience. We hope to welcome you back in the future for an even better visit. If there’s anything specific you’d like to see on the menu, we’d love to hear your suggestions! Warm regards, The Restaurant team
   

   Is this helpful?

   Report
3. A

   Anna

   London

   2 reviews

   5.0

   2 reviews

   Dined on November 29, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Arrived at 5.45pm for a pre-theatre dinner. We had asked to be in a warm spot, which had been noted and was achieved. We went for the 2 course pre-theatre menu to ensure there was no rush. The food was delicious, nice choice of wines, servers were charming and efficient, and ambience very pleasant. (Minor gripe that the music was a little too loud for our taste.) We would have had time for dessert, but were trying to be good!
   

   The Restaurant at St Martins Lane LondonResponded 3 days ago

   Dear Anna, Thank you so much for taking the time to share your experience! We’re delighted to hear that you enjoyed your pre-theatre dinner with us, from the delicious food and wine selection to our charming service team and cozy ambience. It’s wonderful to know that your request for a warm spot was accommodated to your satisfaction. We appreciate your feedback about the music volume, and we’ll keep this in mind as we strive to create the perfect atmosphere for all our guests. We’re so pleased you had a great evening and hope to welcome you back soon—perhaps next time you can indulge in dessert guilt-free! Warm regards, The Restaurant team
   

   Is this helpful?

   Report
4. M

   Mrs H L

   Warwickshire

   2 reviews

   5.0

   2 reviews

   Dined on November 28, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lovely restaurant, friendly, efficient staff. Food excellent.
   

   The Restaurant at St Martins Lane LondonResponded 3 days ago

   Dear Mrs H L, Thank you so much for your kind words! We’re thrilled to hear that you enjoyed your experience with us, from the friendly and efficient service to the excellent food. Your feedback means the world to us, and we can’t wait to welcome you back for another lovely visit soon! Warm regards, The Restaurant team
   

   Is this helpful?

   Report
5. N

   Nicky

   London

   5 reviews

   1.0

   5 reviews

   Dined on November 27, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 4

   Ordered food at 7pm with clear instructions that we needed to leave at 7.40pm. No food had arrived by 7.47pm so we had to leave for the theatre with nothing to eat.
   

   The Restaurant at St Martins Lane LondonResponded 3 days ago

   Dear Nicky, We are deeply sorry to hear about your recent experience. Ensuring our guests are served promptly, especially when time is of the essence, is extremely important to us, and it’s clear we fell short in this instance. Your instructions should have been handled with care, and we sincerely apologize for the inconvenience caused, especially as it disrupted your evening plans. We understand how frustrating this must have been, and we take full responsibility for not meeting your expectations. Please know that we are reviewing what happened to ensure we address any gaps in communication or service. Thank you for bringing this to our attention – we value your feedback as it helps us improve. Warm regards, The Restaurant team
   

   Is this helpful?

   Report
6. A

   Amber

   Kent

   17 reviews

   vip
   5.0

   17 reviews

   Dined on November 26, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Second time here for a pre theater meal and it didn’t disappoint. Staff are friendly and helpful. The food was delicious. Service was excellent.
   

   The Restaurant at St Martins Lane LondonResponded 3 days ago

   Dear Amber, Thank you for returning to dine with us and for sharing such wonderful feedback! We’re delighted to hear that your pre-theatre meal met your expectations once again. It’s fantastic to know you found our staff friendly and helpful, the food delicious, and the service excellent. Your kind words truly motivate us to continue delivering memorable experiences. We look forward to welcoming you back for another enjoyable visit soon! Warm regards, The Restaurant team
   

   Is this helpful?

   Report
7. T

   Tatiana

   London

   2 reviews

   3.0

   2 reviews

   Dined on November 16, 2024

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 5

   Beautiful ambience, food is fine but portions are really small though. Time management and service overall was bad (food arrived 10 min before we had to leave for our performance, though we’ve advised how much time we had before ordering, a few dishes for our company of 7 have been forgotten all together.
   

   The Restaurant at St Martins Lane LondonResponded 3 days ago

   Dear Tatiana, Thank you for sharing your experience with us. While we’re glad you enjoyed our ambience and found the food satisfactory, we sincerely apologize for the issues you encountered with portion sizes, time management, and service. This is not the standard of service we strive to provide, and we’re truly sorry for any inconvenience this caused during your visit. Your feedback is invaluable, and we will review our processes with the team to ensure such lapses do not happen in the future. If you’re open to it, we’d love the opportunity to make it right. We hope you’ll consider visiting us again so we can provide the seamless experience you deserve. Warm regards, The Restaurant team
   

   Is this helpful?

   Report
8. I

   Ian

   London

   7 reviews

   4.0

   7 reviews

   Dined on November 15, 2024

   1. Overall 4
   2. Food 5
   3. Service 2
   4. Ambience 3

   Food as good as ever and value remains excellent, but service nothing like usual standard - pity.
   

   The Restaurant at St Martins Lane LondonResponded 3 days ago

   Dear Ian, Thank you for your kind words about our food and value – it’s wonderful to hear you enjoyed that aspect of your visit! However, we’re sorry to learn that our service didn’t meet the high standard you’ve come to expect from us. Providing excellent service is a top priority, and it’s disappointing to know we fell short on this occasion. We truly appreciate your feedback and will use it to ensure we improve and deliver the experience you deserve. We hope to welcome you back soon and provide the level of service you’ve come to know and expect from us. Warm regards, The Restaurant team
   

   Is this helpful?

   Report
9. P

   Philip

   London

   3 reviews

   5.0

   3 reviews

   Dined on October 29, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Nice Pre Theatre Menu, Thanks for the extra item for my wife's birthday as this was unexpected
   

   • 

   Is this helpful?

   Report
10. H

    Harriette

    Kent

    27 reviews

    4.0

    27 reviews

    Dined on October 27, 2024

    1. Overall 4
    2. Food 4
    3. Service 4
    4. Ambience 2

    Really lovely brunch - good food and regular top ups of prosecco. Good DJ but slightly quiet while we were there
    

    Is this helpful?

    Report